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Michelle Buckley is listed as Managing Director @ Southwest Airlines | MBA at Southwest Airlines, based in Dallas, Texas, United States. AeroLeads shows a matched LinkedIn profile for Michelle Buckley.
Michelle Buckley previously worked as Managing Director, Customer CARE at Southwest Airlines and Senior Director Of Operations, Customer Relations / Rapid Rewards at Southwest Airlines. Michelle Buckley holds Master Of Business Administration - Mba from University Of Arizona.
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With a solid foundation in hospitality leadership and process improvement, my tenure at Southwest Airlines has been marked by steering our team to deliver exceptional customer experiences. Our focus on email and social media engagement, underpinned by Lean Six Sigma methodologies, consistently elevates service standards.As Managing Director, I lead the customer care team where I've cultivated a culture of excellence that not only upholds Southwest's reputation but also reinforces the importance of strategic hospitality within the aviation industry. My MBA education complements a pragmatic approach to operations management, ensuring that every customer interaction reflects our commitment to world-class service.
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Dallas, Tx, Us
Responsible for the performance of multiple frontline contact center teams who provide world class hospitality to internal and external Customers via phone, email, chat, and social media.
Dallas, Tx, Us
Support a team of Representatives, Specialists, and Leaders who provide world class hospitality to our Customers via email, phone, and social media on behalf of the Executive Offices.
Dallas, Tx, Us
Business support functions for Customer Relations & Rapid Rewards Operations, including Customer Advocacy, Projects, Reporting, Knowledge Management, and Proactive Customer Service.
Dallas, Tx, Us
Partnered with Technology and other Departments to help launch International service at Southwest Airlines.
Orlando, Florida, Us
Develop, analyze and execute customer service airport policies and operational standards.Identify functionality and usability gaps in existing frontline technology resulting in enhanced automation and service efficiencies.Manage Certified Instructor program, executing bi-annual conferences for 250+ instructors focusing on policy review, ensuring timely completion of training and consistent application of company and regulatory policies. Accountable for interpreting and executing DOT regulations and ensuring company-wide compliance.Selected as Project Improvement Leader for Customer Service Department, taking key leadership role in developing and implementing streamlined initiatives, strengthening inter-departmental operations.Established and maintain three internal company websites delivering critical regulatory and performance information.Successfully coordinate and administer upgrades to airport reservations and check-in systems.
Orlando, Florida, Us
Effectively trained and facilitated diverse audiences in regulatory and company policies and computer programs. Designed lesson plans, courseware and support materials to enhance learning and comprehension.Defined roles and training requirements for station Certified Instructor program.
Orlando, Florida, Us
Provided superior customer service while expanding skills in airline operations.Demonstrated leadership skills by training new employees and planning teambuilding activities.
Rochester, New York, Us
Formulated policy manual and curriculum, resulting in higher participant satisfaction and increased employee accountability. Established processes to track and report program outcomes and evaluations.Managed team of 20 involving interviewing, hiring, training, motivating, conflict resolution and review process.Demonstrated ability to plan and establish a new program from concept to successful achievement.
Providence, Rhode Island, Us
Coordinated 5 new in-store branch openings, including interviewing, hiring, training and establishing goals.Organized grand opening events involving local ratio and tv stations.Recognized for superior knowledge and performance leading to special assignments.
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Michelle Buckley works for Southwest Airlines.
Michelle Buckley is listed as Managing Director @ Southwest Airlines | MBA at Southwest Airlines.
Michelle Buckley is based in Dallas, Texas, United States while working with Southwest Airlines.
Michelle Buckley has worked for Southwest Airlines, Airtran Airways, Rochester After School Academy - 21St Century Learning Center, and Charter One Bank.
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Michelle Buckley holds Master Of Business Administration - Mba from University Of Arizona.
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