Product Support Engineer
CurrentideYAPI is a software and engineering company that has been producing software technologies in the fields of Structural Engineering, Steel Structure Industry and Architecture since 1988 under the name of ideCAD. -Providing technical training to users with presentations, meetings and webinars about the software and for the effective use of the software, preparation of training documents-Solving the problems of user projects via phone, e-mail and Jira and presenting various possible solutions and providing technical support according to design codes-Reporting of current or potential cases of misuse of the software by users-Testing the released versions and added features of the software by comparing them with samples , preparing and interpreting test cases-Following other national and international softwares, reporting new features developed and comparing with these softwares-Preparation of documents for the features to be added to the software and making sample engineering calculations for the software development team-Reporting the user experience to the software team, reporting the user requests and researching the possibilities to be added to the software-Reporting bugs found in software and checking bug fixes-Creation of knowledge data documents, preparation of BIM technical documents, R&D studies on BIM-Making technical presentations to potential users with the pre-sales team