Contact Center Agent
Current• Answer incoming calls, chat messages, and email communications to suit customers’ needs.• Sell products to customers during routine service calls using strong cross-selling abilities.• Accommodate callers with special needs such as language interpretation and call escalation to specific departments.• Communicate with numerous customers to handle their needs, including service issues, new sales, and account problems.• Resolve customer grievances consistently, collaborating with… Show more • Answer incoming calls, chat messages, and email communications to suit customers’ needs.• Sell products to customers during routine service calls using strong cross-selling abilities.• Accommodate callers with special needs such as language interpretation and call escalation to specific departments.• Communicate with numerous customers to handle their needs, including service issues, new sales, and account problems.• Resolve customer grievances consistently, collaborating with team members to achieve creative solutions.• Receiving and capturing customers’ request, enquiry, feedback, complaint and resolve or escalate to the handling unit and follow-up for resolution while ensuring the bank’s core value is upheld.• Deliver accurate organizational information, including products, services, and procedures.• Resolve issues based on thorough investigations of concerns.• Helped improve processes and products by relaying customer feedback.• Completed inquiries and followed up with customers to share findings and offer solutions.• Offered actionable solutions for customer concerns by following internal database prompts and company scripts Show less
