Mukesh Beri work email
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A strategic minded individual with over 15 years of experience in planning and delivering diversified projects across industries. In depth knowledge of managing IT Products and services. Hands on experience of ensuring service excellence across a larger audience. Conversant with strategic planning and implementing of core customer and IT service plans.Qualifications:Adept at instituting procedures that save time, reduce costs, and eliminate redundancies.A leader with demonstrated ability to build strong working relationships with co-workers.Proven track record working with senior management (Including CEO's) to assess and institute company-wide technical support policies and procedures.Customer Relationship Management (CRM) expert adept at improving processes and communications with clientele
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Director - EngineeringStudyinDelhi, India
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Global Projects HeadKanadoo Llp Mar 2022 - PresentDelhi, India
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Associate Vice President - ProjectsTc Global Apr 2014 - Mar 2022New Delhi Area, India -
Manager - Customer Support GroupAnalec Infotech Private Limited Apr 2012 - Mar 2014Gurgaon, IndiaThe role involves working with the group to deliver upon the business objectives of ANALEC when it comes to servicing its customers. • Direct Involvement with the Business Heads of Key Accounts/Clients to deliver expected results.• Heading the Team of Product and Customer Support Professionals responsible for Support and Maintenance of Software Enabled Solutions delivered to Clients from Global Investment Research and Banking Industry• Monitor the performance of individual group members when it comes to quality of resolution, closure of tickets and client engagement quality.• Coordinate with the Implementation Consulting, Software Development and Software Testing Group when it comes to bug fixes and release/delivery management• Ensuring 100% compliance in terms of regulations and predefined policies and procedures followed during service deliveries• Complying with SLA Standards by observing incident management life cycle processes• Implementing new processes to increase efficiency and high levels of Customer Support. • Maintaining an online Knowledge Base of customer issues -
Manager - Client RelationsMagnon Solutions Pvt Ltd Dec 2010 - Apr 2012• Servicing marquee clients across various Geographies, providing full-spectrum digital solutions and Customized Applications to some of the largest brands in the world • Set-up processes for Pre-Sales, post implementation support and maintenance of projects• Drafting proposal for new web requirements from existing/new clients, helping design the solution, giving post-sales consulting, negotiating and closing • Find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold. Using technology to organize, automate, and synchronize business processes—principally sales & support activities.• On-Site Client Visits to gather inputs and discuss proposals. • Resource allocation and planning for new and on-going projects• Managing the internal IT Infrastructure of the Organization -
Team Leader - Client Relationship ManagementLime Labs India Pvt Ltd Mar 2008 - Nov 2010• Managing the Team of Sales and Support professionals responsible to support and sell services ranging from Domain registration to Web (Managed & Dedicated) hosting, Web Application development, Customized CRM Applications, Web Design and Development across the Globe• Presentations, Monthly and Quarterly project assessments. Track targets and optimize channels for maximum output.• Interface between customer and Design Support and/or Engineering• Establishing and managing multiple Support Channels from Inbound/Outbound Tele, Chat, Emails, Forums & Other Online Channels.• Monitoring of the production infrastructure and escalation to the system operations team in case of any problems.• Responsible for Identifying & Implementing Tools & Best practices for End-End 24*7 Customer & Technical Support• Recruitment, Appraisals and Team Management -
Product Support SpecialistCashedge Apr 2005 - Mar 2008• Responsible for Managing strategic Clients (Primarily Financial Institutions, Banks, Credit Unions)• Responsible for resolving technical issues reported by clients who use CashEdge software to deliver online banking services to their customers.• Managing client expectations, providing timely status updates and ensuring an accurate and complete resolution that meets or exceeds contractual service levels.• Assist in the development of other employees through participation in training Activities• Create Vision, Roadmap and Strategy for selling and supporting the online Solutions
Mukesh Beri Skills
Mukesh Beri Education Details
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Doaba CollegeCommerce -
Garhwal UniversityBa
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St. Joseph Convent High School
Frequently Asked Questions about Mukesh Beri
What company does Mukesh Beri work for?
Mukesh Beri works for Studyin
What is Mukesh Beri's role at the current company?
Mukesh Beri's current role is Director - Engineering.
What is Mukesh Beri's email address?
Mukesh Beri's email address is mb****@****o.co.in
What is Mukesh Beri's direct phone number?
Mukesh Beri's direct phone number is (965)-408*****
What schools did Mukesh Beri attend?
Mukesh Beri attended Doaba College, Garhwal University, St. Joseph Convent High School.
What are some of Mukesh Beri's interests?
Mukesh Beri has interest in Business Development, Music, Human Rights, Animal Welfare, Travel, Client Relationship Management.
What skills is Mukesh Beri known for?
Mukesh Beri has skills like Team Management, Crm, Business Development, Management, Vendor Management, Strategy, Leadership, Service Delivery, Pre Sales, Training, Employee Engagement, Project Management.
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