Michael Bertolino Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

Columbus, Oh, Us

● Developed a new idea intake form to align with our growing customer needs● Developed Power Automate Flows for automatic creation of idea intake form requests and ServiceNow incidents in Jira, streamlining the intake process and warranty support for our team● Developed 5 customer solutions using Microsoft Power Automate and SharePoint● Trained 3 customers to create their own solutions using Power Automate and SharePoint, emphasizing self-service

Columbus, Oh, Us

June, 2023 - Present● Act as a Product Owner, within the Automation Center of Excellence, for our 7 operating companies and our Audit/SCM/SOX Compliance team● Developed 8 Jira dashboards to improve communication and priority management for the above stakeholders● Vet ideas through our team’s intake process, assessing scope, cost savings, priority, and potential hurdles, with projected savings of over $2 million annually● Create and provide feedback on project charters for funding approval● Conducting ongoing internal review of our team’s processes, roles, and responsibilities to improve cohesion, efficiency, and effectiveness within our team● Created a SharePoint website documenting our team’s processes, roles, and responsibilities for our team as well as current and potential customersSeptember, 2021 - Present● Work in an agile team to complete work collaboratively and efficiently● Facilitate communication of requirements between customers and developers● Created 25 new and enhanced 30 existing requirements documents for solutions● Conducted User Acceptance Testing (UAT) using UiPath and Jira for 55 solutions

Columbus, Oh, Us

● Migrated 114 reports from Business Objects to Cognos, utilizing SQL● Enhanced 37 reports with additional business process functionality● Cultivated over 50 customer relationships to ensure the success of the “Cognos Conversion” project● Educated customers on self-service Cognos development

Harrison, New York, Us

● Sold in August 2019● First official employee, reporting directly to the CEO● Demonstrated and provided training to customers on RLM (CRM Software)● Trained America's Floor Source (parent company) employees on RLM● Participated in meetings to coordinate future updates and plans for RLM and other ventures

New York, Ny, Us

● Automated tasks for the Pennsylvania state government using Automation Anywhere● Developed governance documents for a new KPMG business procedure● Created process flowcharts in Microsoft Visio for task automation● Attended client meetings and documented meeting minutes● Utilized SharePoint for accessing and uploading government documents

● Prepared, upgraded, and troubleshot roughly 35 new, refurbished, and used laptops each week for resale to individual customers and retailers like Amazon, Newegg, and Walmart

State College, Pennsylvania, Us

● Provided initial technical support to customers● Troubleshot issues in real time● Quoted prices for new and existing customers● Sold and supported cellular devices● Achieved personal and store sales goals as part of a sales team, tripling personal commission payouts during my tenure

● Formerly known as "ResTECH"● Developed customer service and communication skills through daily interactions over the phone and in person● Individually solved and collaborated with colleagues to troubleshoot issues related to computers, Ethernet, mobile/smartphones, routers, and Wi-Fi/wireless technologies for users of varying expertise levels

State College, Pennsylvania, Us

● Front line food service, worked with both pleasant and difficult customers● Worked under pressure when there were many customers● Served customers food and non-alcoholic & alcoholic beverages:●● June, 2014 - August, 2014: Cashier & (Food) Runner●● June, 2015 - August, 2015: Fry Cook●● June, 2016 - August, 2016: Bartender & Cashier

Bachelor Of Science - Bs, Information, Sciences, & Technology: Integration & Application Option

Minor, Digital Entrepreneurship And Innovation