Melanie Griffith Email & Phone Number

Los Angeles, California, Us

- Initiate ad hoc trainings with cross functional teams to further strategic growth initiatives that include internal tool escalations and communication issues- Sustain quality team performance metrics as a Subject Matter Expert through supporting ticket inquiries- Engage with 133 user inquiries, on average, through email and ticketing system daily while maintaining Average Handle Time goal and safeguarding US users’ data- Review and respond to Apple/Google reviews on the TikTok application in order to redirect users to the appropriate support experience and to report user sentiment to product teams/stakeholders

Bellevue, Wa, Us

- Overcame 150+ inbound calls to resolve and sell to customers’ needs while balancing customer experience and performance goals - Leveraged digital tools to troubleshoot, manage billing, and maintain account and subscriber level changes - Retained customers by creating relationships, tailoring solutions, and advocating for them

Vienna, At

- Generated leads and complete 300+ calls and emails to prospects to book meetings for Account Executives- Led introductory calls with knowledge of Adverity platform to qualify prospects for next step- Utilized HubSpot, LinkedIn Sales Navigator, ZoomInfo and Outplay to fulfill my SDR duties

- Received and processed payments by cash, check, credit card, Apple/Google Pay (on average, $7,000 daily)- Bagged customers’ groceries in accordance with best practices to avoid items being damaged while simultaneously inputting item prices manually and handling customer queries

Woonsocket, Rhode Island, Us

- Awarded Employee of the Month multiple times for obtaining high customer satisfaction based on high standard performance - Provided over 100+ differentiated customer service by anticipating customer needs, demonstrating compassion, and care in all interactions, helping to find items, and actively identifying and resolving potential service issues

New York, Ny, Us

- Visited and oversaw 15 worksites across New York City weekly to monitor safety, participant progress and satisfaction, to monitor and report issues or violations to proper personnel, and to complete weekly monitoring reports- Served as liaison between 200+ Summer Youth Employment Program participants, their parents, and Henry Street office staff through email, phone and in person interactions

New York, Ny, Us

- Supervised 25 elementary school students and closely interacted with them while assisting with homework and academic enhancement activities- Created age-appropriate hands-on lesson plans that included challenges, character development and team building skills

New York, Ny, Us

- Handled sensitive financial information, tracked purchase orders, participated in organizing special projects, and was responsible for fielding calls from NYC DOE and vendors- Co-created and Co-presented on the summer annual purchasing budget projections for Fiscal year 2017 to City Elected, including Mayor and City Council members, and municipal staff

Brooklyn, New York, Us

- Facilitated enrichment program with 25 first grade students; read books, provided a comfortable environment for the children, helped with creative projects, communicated with each child individually - Interacted with the elderly, embraced their presence, did recreational activities with all 10 of them - Used utility tools to help keep the environment clean

Brooklyn, New York, Us

- Worked with site monitors on challenging problem resolutions and on vetting workplace locations for overall suitability- Communicated with parents and summer youth employees on the phone and in person- Documented employee’s information such as work hours and secured personal information

Bachelor'S Degree, Accounting

Education record