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@okta.com
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Michael Hendrickson is listed as Tech Savvy Customer Success Manager, Okta IAM Technical Customer Success Manager | Public Sector $15M ARR | Salesforce / Gainsight Proficient | Driving Customer Happiness and Business Value based in Elizabeth, Colorado, United States. AeroLeads shows a work email signal at okta.com, phone signal with area code 303, and a matched LinkedIn profile for Michael Hendrickson.
Michael Hendrickson previously worked as Customer Success Manager at Okta and Senior Tier 2 Technical Support Engineer at Okta. Michael Hendrickson studied at Fort Morgan High School.
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AeroLeads found 1 current-domain work email signal for Michael Hendrickson. Compare company email patterns before reaching out.
Currently I am looking for work and have had some great opportunities to talk to different companies. I recently was at Okta as a Senior Tier 2 Technical Support Engineer and Customer Success Manager - Public Sector (Federal)This is who I am - Dad, husband, computer geek, gamer and Tough Mudder. Not your typical Computer Geek. I can be found building a house or barn, rebuilding a car engine, restoring a Model A or playing Virtual Reality games when not spending time with my son. These past few years I have become a Certified Okta Administrator and Customer Success Manager (Stepping out of my Support comfort zone to try something new) and worked with some of the most amazing people at Okta. I am now looking forward to what the future holds. As a Navy Veteran I learned the ability to read and understand complex wiring schematics and transfer that knowledge into actionable items. This was tested during a sev 1 outage of our port side Antennae array while in the Persian Gulf. Using schematics of the array from Microfiche I led the team in rebuilding the array with minimal downtime and did the repairs while staying deployed at sea. This resulted in receiving the Navy Commendation Medal being a Subject Matter Expert and leadership during wartime repairs.I bring this sort of leadership and ability to every job I have had since Separating from the Navy. I enjoy learning new technology whether it is Hardware or Software. When working with Voyant Technologies I was able to learn Audio Conferencing in a short amount of time and became a senior support engineer within my first year and Strategic Accounts Representative (StAR) for customers such as MCI, AT&T and SBC Communications. At Sun Microsystems I was one of 3 initial X64 engineered Systems and Server support Engineers in Colorado and helped grow the team from 3 to 13 Support Engineers. I was tasked with training junior Engineers in Chile and also taught Service Request Management skills to the Support Team in Burlington and Chile. My philosophy for work is to learn as much as I can about the role and where I can help improve process, teamwork and exceed goals. I am not satisfied just reaching goals but enjoy the ability to surpass them and set a higher mark for the next reporting period. #opentowork
Listed skills include Voip, Servers, Integration, Troubleshooting, and 24 others.
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San Francisco, California, US
Responsible for complementing Okta’s innovations, best practices and capabilities with our valued Federal customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers. The Public Sector Customer Success Manager is accountable for driving customer adoption and growth by providing.
San Francisco, California, US
Okta Technical Support Engineer (TSE) working as the primary contact with customers resolving their support inquiries at Okta. This includes basic duties handling inbound support queries through the entire support case lifecycle, specifically:Initial assignment of the support caseWorking with support administrators throughout the entire process Initial.
Austin, Texas, US
RIF July 2020 (Covid)Automation of Service Request to reduce the time to resolution, Field Service Dispatch and parts dispatch to customers.By automating common tasks we reduced the workload of the support engineer and reduced cost per service request. As part of the Proactive Support group I was instrumental in increasing the SR’s automated from 1.5% to.
Austin, Texas, US
Currently working in the Support group as a technical Engineer on the New X64 server, Exadata V2 and workstation products. Provide Customer facing Support and assistance on all X64 platforms. Including Root cause analysis, System Troubleshooting and problem isolation, Installation assistance. Communicate directly with the customer to resolve server.
Owner and operator of Audio Conferencing Provider services. Provide Audio Conferencing Solutions to Audio Conference resellers. Additional services Include Port Hosting, Disaster Recovery port usage, System Administration for Audio Conferencing platforms, Database backup solutions, Customization Services and Consulting.Now Providing Toll-Free, Local and.
Mountain View, California, US
Part of the initial team in Colorado supporting public cloud computing (and hybrid cloud) systems. Front Line support and oncall duties included working with Engineers and customers to load and troubleshoot issues within the cloud computing environment. Using the proprietary node.js code and cloud computing solutions with Solaris 11Worked with a new team.
Senior Technical Account Representative for the Strategic Accounts. Responsible for providing Support, System Adminstration and root cause analysis. Also assisted large customers with systems Integrations and growth to meet their growing conference needs.Worked with SBC, Verizon, Intercall, Raindance, AT&T, MCI and other Audio Conferencing companies to.
Washington, DC, US
Separated as an EW Chief Petty OfficerOperated and conducted preventive maintenance on computer-controlled electronic equipment used for detection, analysis, and identification of radar emissions. Responsible for interpreting incoming electronic signals to determine their source and location.Utilized computer databases to analyze the electronic.
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Michael Hendrickson is listed as Tech Savvy Customer Success Manager, Okta IAM Technical Customer Success Manager | Public Sector $15M ARR | Salesforce / Gainsight Proficient | Driving Customer Happiness and Business Value.
AeroLeads has found 1 work email signal at @okta.com for Michael Hendrickson.
AeroLeads has found 1 phone signal(s) with area code 303 for Michael Hendrickson.
Michael Hendrickson is based in Elizabeth, Colorado, United States.
Michael Hendrickson has worked for Okta, Oracle, Vantage Conferencing Solutions, Joyent, and Webex.
You can use AeroLeads to view verified contact signals for Michael Hendrickson, including work email, phone, and LinkedIn data when available.
Michael Hendrickson studied at Fort Morgan High School.
Michael Hendrickson is listed with skills including Voip, Servers, Integration, Troubleshooting, Networking, Cloud Computing, Telecommunications, and Solaris.
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