Michael Bianco Email & Phone Number

Philadelphia, Pa, Us

Exton, Pa, Us

Oaks, Pa, Us

- Provide data collection, management, analysis and reporting to manage security vulnerabilities with software/hardware used across the organization for use by Senior Technology Director and Executives- Build and manage Power BI dashboards to meet compliance standards for internal and external audits- Draft Key Performance Indicators (KPI’s) to track crucial auditing metrics determined by trend research- Create and maintain an automated ETL process with Python to compile multiple sources (SQL, SharePoint, Excel, email bodies, PDF’s and CSV files) to an Access database for reporting by Power BI, Excel, etc.

Oaks, Pa, Us

- Assist the development, maintenance and testing of the Enterprise Data Management (EDM) platform; a software program that consolidates multiple market data sources for departmental use- Collaborate with business analysts, developers and end-users to define and prioritize fixes and improvements- Perform research to diagnose issues and solutions through SQL queries, Excel files and Confluence pages- Utilize Python for automation (data collection, issue monitoring), Power BI dashboards for visualizations and Alteryx for analysis/automation

Valley Forge, Pa, Us

- Created interactive dashboard for team to track performance metrics in Excel for data collection and analysis- Performed regression analysis on client survey scores and call data for drivers of negative responses- Service clients owning five million dollars or greater in qualifying assets

Valley Forge, Pa, Us

- Conducted investment guidance discusssions to uncover client advising needs- Utilized Tableau in supervising personal development as department transitioned to sales-oriented model- Completed CERTIFIED FINANCIAL PLANNER™® education coursework

Valley Forge, Pa, Us

- Served clients with one million dollars or greater in qualifying assets via phone conversations by facilitating transactions and clerical requests- Conducted complex retirement plan actions such as e.g. Roth IRA conversions, IRA recharacterizations, and excess contribution removals- Oversaw manager’s book of business in their absence and trained new employees for new hire development- Monitored personal and client impact metrics in Tableau- Selected to join advanced brokerage group that conducted stock, ETF and margin transactions

Valley Forge, Pa, Us

- Monitored employees for assistance on complex retirement topics as part of a pilot program: utilized Microsoft Excel for data collection and analysis of trending call center topics for future training initiatives- Served as a subject matter expert on several retirement account regulation topics for team presentations- Trained new hires in side-by-side and classroom settings and organized team activities to drive engagement- Led and supported daily activities of unlicensed contractors to assist with complex client scenarios

- Performed hardware and software maintenance of 600+ iPads- Successfully repaired hardware issues interfering with L’Oreal sales associates’ productivity- Entrusted to resolve issues independently through learning and implementing hardware and software functions

Philadelphia, Pa, Us

- Assisted project manager with the communication/testing/training between business and technology units for a custom website platform development- Produced deliverables towards five additional projects entailing research and process improvement (e.g. staffing resources, department budgeting, foreign travel, and job descriptions for recruiting purposes)- Developed training materials and led sessions on a web-based platform for employees utilizing Microsoft Power Point, Word and Visio

- Performed hardware and software maintenance of 600+ iPads- Successfully repaired hardware issues interfering with L’Oreal sales associates’ productivity- Entrusted to resolve issues independently through learning and implementing hardware and software functions

- Optimized daily procedures in production departments for mitigation of discarded food items- Utilized Microsoft Excel to collect, analyze and present data findings to company executives- Developed and disseminated new processes to employees for minimizing food item discards- Interviewed, surveyed, & collaborated with employees to learn current processes and periodically consult for implementation effectiveness- Presented successful project results of decreasing discards and decreasing costs to company executives

Bachelor’S Degree, Operations Management

Academic Diploma