Responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to clients for simple-to-complex technical problems. work on cutting-edge technologies ranging from upgrading, migrating, analysis of server and application performance tuning assessments to development processes supporting over 30 Managed Services and Hosting clients.• Diagnose, configure, troubleshoot and solve problems associated with Atlassian involving products such as Confluence, Jira, Jira Service Desk, BitBucket, Bamboo, Crowd, StatusPage, etc.• Deployments on Linux and Windows operating systems in a variety of technologies such as, Virtual Environments, Amazon AWS, Microsoft Azure.• Apply Atlassian best practices to Install, configure, upgrade and maintain Atlassian applications and that cater to high availability and scalability requirements.• Experienced with surgery analytical and problem-solving skills in researching, diagnosing, troubleshooting and identifying solutions to complex application L1-L2-L3 support issues. Including supported databases (MySql, PostgreSql, MSSQL, Oracle). Web server support related (NGINX, Apache, Tomcat, Firewall, Load Balancer) issues.• Mentor and provide technical guidance and issue-resolution support to peer and junior resources.

• Oversee the appropriate resolution of all escalated issues to ensure optimal 99.9% uptime of EDI production environment that handles over 300 million transactions a year.• Direct all efforts to set up EDI communication platforms for new clients to enable the translation, transformation, and transportation of data between business partners stabilizing and aligning with internal standards which provided enhanced support and removing one off processes.• Improved operational performance by leading the Foglight Monitoring project. Providing proactive view into our production environment, allowing time to address issues, before impacting our clients, and production flow.• Created database to track our SSL and PGP information to notify our staff when certificates and keys were expiring. Coordinated with external clients and trading partners of updates to ensure that sensitive data flowed with no issues.• Responsible working with development and testing java code updates to ensure that the code passes QA, ensuring the enhancements does not cause any issues with our production flow.

Company purchased by ISTA North America

Led project planning/execution for operations projects and supported production environment after-hours. Accountable for all communication configurations and new client implementation set-up.• Saved $120,000 by leading on time/on budget execution of headquarters move from Ohio to Houston. Ensured that critical processes satisfied business requirements by executing disaster recovery site.• Resolved client file transfer/data corruption issues and ensured document flow by providing technical support for business clients. Reported web statistics, up-time, and intrusion activity to management and business clients.• Boosted department workflow by documenting current configurations, making stabilization recommendations, and securing current server infrastructure.

Supported Windows NT infrastructure spanning over 900 NT servers/ hardware. Delivered 24x7 support for Enron’s SAP environment, including storage of more than 25 terabytes of data. Maintained virus protection for SAP NT domain.• Created pool of assets with estimated fair market value of $.5 million and reserve assets for future projects by designing and executing decommissioning of 1/3 of NT infrastructure servers.• Improved future forecasting/growth by ensuring proper server labeling and accurate network documentation for current server layout. Directed server striping across data center power distribution units (PDU’s) and two Cisco 5000 series switches.• Generated disk space for database growth by installing hardware Compaq EMA 16000 SAN cabinet hardware. Served as Subject Matter Expert for project planning regarding hardware, software specification, and Compaq server/hardware configurations.• Bolstered IT operations by deploying new hardware and installing NT OS/support software, including racking, cabling, and network connectivity.

• Enhanced IT operations as primary exchange administrator by overseeing 800+ user base. Upgraded exchange email system, managed users, and created accounts.• Reduced operational expenses as Project Lead for roll-out of PeopleSoft payroll/accounts payable system. Converted to in-house printing of 6000+ checks weekly. • Optimized corporate e-commerce initiative as designated Project Lead for email response management system and remote user management implementations. Teamed on vendor selection, installation, and technical support.• Maximized remote user management by overseeing customer service, vendor selection, installation, remote automation, and technical support. Serviced laptops and analyzed user assessment of IT support.

U.S. Navy in System Administrator, Network Technician, and Electronic Technician roles. Delivered technical support for 450+ client workstations/software and researched/designed Windows 3.11>NT 4.0 upgrade solution in the first role. Maintained a 100-node client network for the second and provided technical support for DEC Micro VAX II communications systems