Bilal Yousaf Email and Phone Number

Responsible for ongoing development and management of the IT Infrastructure across UAE, KSA and Egypt including servers and network, system security. Overseeing department budget and planning, maintaining accurate documentation including resource time tracking and network design documents. Lead special projects while ensuring they met strategic business requirements and will completed on time and within budget constraints:Key Responsibilities:• Design, develop, implement IT Strategy which goes hand in hand with Company Vison and Mission.• Design, develop, implement and coordinate systems, policies and procedures.• Managing IT workload and resource distribution.• Managing Office 365, SharePoint , Microsoft Teams and email archiving on-prem using MailStore email archiving solution.• Implement and manage Microsoft Azure with restore points to ensure data availability. • Ensure email security by implementing Mimecast.• Ensure Servers and Endpoint security by implementing SOPHOS Advance threat protection. • Recommending and implementing improvements and efficiencies.• Setting up Disaster recovery plan and business continuity.• Preparing IT hardware and software budget on yearly basis. • Performed scheduled maintenance, security updates/patches, and routine monitoring of Windows 2008/2012/2016 Servers.• Maintained VMware infrastructure – Performed Backups, Restore, troubleshooting and provided resolutions for problems.• Implemented Symantec Backup Exec for backup of server, databases for proper recovery procedures and disasters recovery.• Manage servers and firewalls including Web application server, File, Print, and Revit servers.• Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements.• Writing documentation for ICT procedures, security and disaster recovery.

Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Provide the very highest level of technical support and customer service to internal staff and clients.Key Responsibilities:• Installation, Configuration and Administration of MS Windows Server 2003/2008.• Installation, Configuration and Administration of MS Exchange Server 2003.• Installation, Configuration and Administration of Web Servers (IIS).• Administering and auditing Security of Systems and Network Resources.• Working on Active Directory accounts, configuration of MS Window Servers & laptops.• Providing maintenance support and break-fix solutions.• Maintaining up to date Antivirus levels on all machines company wide.• Producing documentation on operational, system and user procedures & guidelines.• Managing Data Backups and Restores.• UPS and Printer Management.

• Installation, Configuration and Administration of MS Windows Server 2003/2008.• Updating and monitoring IT user accounts.• Provided technical expertise for IT network design, implementation, optimization and upgrade.• Monitored the LAN/WAN network environment including routers, switches, firewalls, and Internet access and software applications.• Installation, configuration and maintenance of workstations, laptops,printers,fax.• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions

• Providing technical support to 200+ Users.• Installing and configuring computer hardware systems and IT software.• Undertaking analysis, diagnosis and resolution of users problems via phone, e-mail & face to face contact.• Escalating unresolved problems to other support staff. • Testing and evaluating new technology.• Setting up new users' accounts and profiles and dealing with password issues.• Monitoring IT network to ensure availability to all users.