Mark Billings Email & Phone Number

Jacksonville, Florida, US

• Led multiple teams of remote onshore and offshore software engineers and quality assurance engineers responsible for the enhancement and maintenance of the domain control panel front-end and back-end software used by.
• Enhanced customer experience and reduced enhancement time to market of our control panel web application by re-architecting it into a collection of micro front ends and microservices
• Improved code quality by establishing coding standards and instituting a formal automated code review process
• Accelerated software delivery by implementing DevOps pipelines for build and deployment using Jenkins, Bitbucket, Artifactory, OpenShift, and Jira
• Owned code base for Domain Control panel, collaborated with six teams, and established software and quality assurance standards for all teams using the codebase.
• Led Technical Leaders forum, where leaders met to share and discuss improvement of our practices

Minneapolis, MN, US

• Led a team of nine onshore and offshore software engineers responsible for the enhancement and maintenance of the university’s student management systems and learning management systems.
• Improved software development quality by establishing coding standards and instituting a formal code review process
• Accelerated software delivery by implementing a DevOps pipeline for build and deployment using Azure DevOps

Scottsdale, AZ, US

• Directed development of Azure based suite of applications supporting PAAS offering of construction project management software suite.
• Successfully delivered suite of new products to market.
• Established software development practices that enabled concurrent development of multiple products utilizing globally distributed internal and external development teams
• Identified key performance indicators and developed metrics that enabled successful management of teams and identified process gaps and opportunities for process improvement
• Led strategic initiative that delivered continuous integration and continuous delivery pipeline to organization reducing product deployment time from days to minutes

Scottsdale, AZ, US

• Led geographically distributed development team responsible for the Hard Dollar construction estimating product which was primary revenue generator for company.
• Tripled software development release rate and improved release quality by migrating from water fall based software development methodology to agile, Scrum based methodology
• Enabled automation of software build, packaging and deployment processes by migrating from legacy tools to VSTS
• Improved software support processes, resulting in reduced incident resolution times, and minimizing disruption of planned development efforts
• Promoted to Director of Software Development

Walnut Creek, CA, US

• Senior technology leader delivering high performing agile quality assurance practice supporting program and operational implementations
• Established agile quality assurance practice for the policy administration systems group.
• Defined and implemented agile test strategy, test automation strategy, test data management strategy, and environment utilization strategy.
• Facilitated the definition of quality standards.
• Utilized metrics and root cause analysis to drive continuous improvement to quality practices which resulted in a 20% reduction in production defect leakage year over year.
• Collaborated with development manager to further refine SDLC and achieved concurrent development and test reducing sprint cycle time by 60%, taking them from 5 weeks to 2 weeks.

Walnut Creek, CA, US

• Senior Technology leader providing planning and management services for technology program implementations
• Led the Integrated Test program for a $200m+ business transformation initiative. Introduced quality improvement concepts to the company including a model of continuous business engagement in lieu of user acceptance.
• Reduced test cycle times from 5 months to 5 weeks by introducing agile test techniques and adopting test automation
• Led testing effort for Policy Administration application replacement effort, expanded role to include defect management for entire program, and later took over the program quality assurance function
• Led applications rationalization effort to assess application portfolio and identify opportunities for streamlining. Led subsequent program to decommission redundant applications, establish centralized SOA management.

Cleveland, Ohio, US

Senior Consultant assisting clients in the planning and management of technology project implementationsPlanned and managed multiple concurrent projects for a major store systems refresh program for a major specialty retailer. Projects included hardware selection, software stack selection, reports re-engineering, integration testing, and lab.

Phoenix, Arizona, US

• Accountable for PetSmart’s portfolio of in-store applications. Directly supervised 12 IT professionals with direct operational and capital budgetary responsibility of $4.5MM annually. Supervisory responsibility.
• Defined and implemented software development processes that enabled PetSmart to take over software development, delivering cost savings of over $1M per year.
• Reduced chain-wide software deployment times by 75%, providing cost savings of $60,000 per year.

Suite 300, Scottsdale, US

• Principal Engineer, (2001)Designed Hypercom’s ICEPAC image management system product. This system enabled the management and distribution of images for distributed payment terminals. Software Engineering Manager.
• Reduced software development costs on all Hypercom terminal product lines by $40,000 per developer and enhanced revenue generation by enabling the creation of a value-added resale channel.
• Established corporate C programming standards
• Established an Architectural Review Board.Technical Manager, (1998–1999)Technical owner of several of Hypercom’s transaction processing products. Project managed many software development projects that customized the.
• Defined and implemented engineering standards and processes for software development, configuration management, and quality assurance.
• Developed and implemented technical training programs for internal universityProduct Manager/Requirements Engineer, (1997–1998)Defined and managed the development of multiple Hypercom hardware and software products.