With 25+ years of diverse experience in Information Technology, Digital Transformation, ERP, and Analytics, I’ve successfully led IT functions across various sectors, including Power & Utility, FMCG, Pharmaceuticals, Manufacturing, Aviation, and Consulting. I began my journey in 1999 as an SAP MM Consultant, and today, I serve as Director IT at Al-Hassan Ghazi Shaker & Company, where I lead the IT and Digital Transformation function.Throughout my career, I’ve spearheaded large-scale initiatives such as SAP S4HANA implementations, leveraging cloud technologies, automation, and data analytics to optimize business processes and drive competitive advantage. My efforts have been recognized with numerous global awards, including the prestigious IDC CIO 50 Award KSA, DT50 Award KSA, and multiple accolades from the Global CIO Forum and performance awards from Emirates Airlines.I’ve consistently reduced operational costs through digital transformation, process reengineering, and the implementation of cloud-based solutions. Currently, I’m partnering with global vendors to introduce AI platforms, integrating visual AI, GenAI for customer service, and augmented reality in our showrooms and e-commerce platform to enhance the customer experience.My expertise spans ICT Strategy, IT Management, Service Delivery, Project Management, IT Security, ERP implementation, and Digital & Cloud Transformation, positioning me to continuously deliver impactful results.
Listed skills include It Service Delivery, Service Desk Management, Enterprise It Strategy, Itil Service Strategy, and 47 others.