Muhammad Bilal Khan Email & Phone Number

Riyadh, Saudi Arabia

- Leading the technology team of professionals in delivering innovative technology solutions to support business objectives, driving efficiency and scalability across the organization.- Developing and executing IT strategies aligned with company goals, overseeing the implementation of new systems and technologies to improve operational effectiveness.- Completed the implementation of SAP S/4HANA on Cloud (Rise with SAP) from scratch in a record time of 2.5 months, ensuring complete integration of all functions and departments. - Managing the IT budget, ensuring cost-effective investments in infrastructure, software, and resources while maintaining high-quality standards.- Listed as KSA Top 50 Technology Leaders to watch in 2024.- Spearheaded digital transformation initiatives, leveraging cloud technologies, automation, and data analytics to enhance business processes and drive competitive advantage.- Collaborating cross-functionally with department heads to identify technology needs and opportunities, providing strategic guidance and support to optimize business performance.- ⁠Cultivating a culture of innovation and continuous improvement within the IT team, fostering professional growth and skill development among team members.- Representing the IT department in executive meetings, communicating IT strategies, initiatives, and performance metrics to senior leadership.

Karachi Division, Sindh, Pakistan

- Spearheaded the IT department and represented IT as business leader in the management committee. - Successfully implemented SAP S4/HANA & Success factors - Successfully convinced the board for SAP as ERP System and complete digital transformation which was pending for last 12 years.- Selected VAR Partner, negotiated and Signed up SAP S/4HANA , Success Factors Complete suite and IBP within the first month of take up the role.- Selected Headed & Implement SAP S/4HANA as the ERP system on HEC Private Cloud Edition. SHAN will be the first ever SAP HEC Private Cloud customer in Pakistan. - SHAN will the first ever Pakistani Company on RISE with SAP program.- Selected and managing the SAP / SF Partner for SAP Implementation.- Saved millions in CAPEX by moving complete infrastructure of Cloud instead of on-Premise investment.- Developed and implemented CloudFirst IT strategy within the first three months and moved 50% of the local data center to cloud.- Introduced IoT initiatives in reducing the operational fixed cost through utility savings and optimization.- Selected and implemented SalesFlo as secondary sales & Go2MKT system in International business.- Developed SAP team repositioned jobs within department, assigned development plans for the IT team to take-up the SAP transformation challenge, without any attrition.

Karāchi, Sindh, Pakistan

- Cluster Head & Lead Business Partner for Generation, Transmission, HR, CS, Marketing and HSEQ functions.- Served as strategic business partner, accountable for building relationships with stakeholders to ensure effective delivery of digital solutions.- Managed SAP and non-SAP architecture, development, delivery and support - both technical and Functional business applications, analysis, reporting, analytics and business intelligence functions- Headed the SAP Service delivery and managing all end user problems. Managing Infrastructure requirements for all SAP related projects. Coordinating with Procurement, technical evaluation and Implementation of SAP – BPC, SuccessFactors – EC and SAP – XECM. - Advocated and promoting innovative digital solutions and services, focused on driving business value.- Delivered and maintaining enterprise software road map, detailing direction of solutions in alignment with organizational priorities- Headed IT service delivery for Enterprise Solutions and Operational (Technology) Partnering function to enable IT as primary business driver through Digital Transformation. - Lead enterprise architecture for KE generation & transmission verticals. Managing assets and resources of SAP, SharePoint, .net, QlikView, & Success Factors.- Developed road-map for SAP4HANA migration. Already migrated S4BI, SuccessFactors & ARIBA for ECC6.- Management of SAP Functional and ABAP teams.- Lead the conventional programming in .net, PHP and SharePoint platforms.- Managed the Digital Transformation through Mobile Applications and business process reengineering- Managed Analytics portfolio is SAP BI, Power BI and & QlikView Landscape.- Implementation of Donatello network based streaming system across the office for corporate videos / Digital notice boards on more than 50 locations with central media delivery.

Karāchi, Sindh, Pakistan

- Responsible for evolving the IT organization, supporting the Commercial, Finance, Human Resources, Supply Chain & Corporate functions. - Headed digital transformation of Engro Food to FrieslandCampina- Partnered and recommended the business to develop solutions strategy, roadmap, technology and resources. - Identified and implemented the technology solutions enabling user base to meet business goals and objectives. - Developed and managed IT Security roadmap for EFL and established NOC & SOC through vendors.- Developed new solutions as per business requirements, driving adoption of existing solutions and determine opportunities for providing enhancements. - Managed ERP solutions, Plan, design, build & deliver the core infrastructure solutions. - Created a gateway between global ICT objectives and local business, implementing global solutions post accusation of RFC. The complete journey of ICT Global integration and digitalization has been managed by me. - As ICT lead for Pakistan have been defining the appropriate governance, selecting technology, managing RFPs, contract negotiations and vendor selection. - Implemented first ever end to end SAAS SAP SuccessFactors complete suite including EC for Human Resource Management in Pakistan.- Implemented and managed SF for customer services and sales organization.- Managed the ICT leadership team with eighteen staff in SAP ERP, Infrastructure, Service Desk, Software & Application Development, Secondary Sales and Pakistan’s largest Milk procurement network. - Managed all infrastructure related projects including network and server upgrades.- Have been directly involved in evaluation, development, customization and implementation of EMAN NG, oBee, Trade Octane, Hamrahi and company website. - Saved millions from CAPEX and OPEX through cloud transformation of SAP on Cloud, O365 and moving 90% of the services on cloud platform through local partners and Amazon Web Services (AWS) Cloud platform.

Karāchi, Sindh, Pakistan

- Headed the IT department and represented IT as business leader in leadership team meetings. Including ERP SAP, IT Operations, Service Desk, Infrastructure services under ITIL Framework in multiple locations.- Managed and maintained SAP implementation & operations in Head office and Factory.- Evaluated migration to SAP-HANA (HANA Appliance or TDI) for upcoming upgrade to HANA Suite as core ERP Solution. - IT Vendor management including hardware, software and infrastructure ( IAAS and SAAS).- Delivered complete feasibility for O365 and Cloud services including AWS and AZURE.- Revamped and upgraded Voice and Data connectivity between all locations across Pakistan.- Solely responsible for IT budgeting and CAPEX Procurement recommendations and approvals.- Developed and implemented IT Policy and Disaster Recovery Plan.- Developed IT infrastructure and end user IT security plan.- Implemented IT Security plan to mitigate threats and protect digital assets.- Migrated legacy WiFi to Controller based WiFi over POE using EnGenius technology in line with security roadmap.- Implementation & Maintenance of Sonus music System across office.- Implementation of Donatello network based streaming system across the office for corporate videos / Digital notice boards.- Implemented IT Service Desk and IT inventory management system.- Implementation of IT Security Hardware infrastructure based on Fortigate solutions.- Developed and implemented Administration Management System.- Implemented Plant Maintenance System under SAP infrastructure.- Implementation of mobile based secondary sales, rack space management & evaluation system. - CBL Website was developed by myself. www.continentalbiscuits.com.pk

Karāchi, Sindh, Pakistan

- Headed IT Infrastructure, Service Delivery, IT Security, Customer Support Operations & Service Desk Management under ITIL Framework in Pakistan Stations.- Managed all mission critical IT operations across Pakistan. (Town Ticket Office, Airport Services, Sky Cargo, Engineering and Call Centre Operations).- IT Infrastructure Designing, Selection, Deployment and Management of Contact Center operations.- Managed data & voice Infrastructure with 250+ nodes of IP PABX, IP telephony and Call Centre PABX solutions.- Bridged Emirates Group IT (Dubai) and the Local Business Units PAK. - Reviewed system security/infrastructure and implementing Process Improvement Plans to ensure IT Policy Compliance.- Coordinated with the IT Teams for Incident Management, Problem Management, Change Management, Configuration Management and System Performance Monitoring related matter on regional level.- Responsible for IT budgeting, Infrastructure Projects and implementation of IT policy. - Ensured end users are catered to within the minimum turnaround time. Responsible for delivery of Services and Support to EK Customers based into the assigned Region in a cost effective manner.- Implemented IT Security plan rolled out by Emirates Group IT for Pakistan to protect and safeguard the digital assets in Pakistan Station.- Negotiated and finalized Annual Maintenance Contracts on Regional Level for Scheduled Preventive Maintenance and On Call basis with reputable vendors. - Managed 15 office projects including Emirates Faysal House office, Emirates (Faysal Bank), Lounges and Sky cargo offices. EK Group Security Warehouse KHI, PEW Airport office, PEW SkyCargo Office, Sialkot (All 4 offices) were successfully completed under my coordination and supervision.- Setup of Sialkot Airport infrastructure including initiation of services at the new station including back-office, Check-in Area and Boarding Gate connectivity on Juniper SSG5.

Karāchi, Sindh, Pakistan

- Manager Management Information SystemsReporting: Chief Executive Initiated and managed the MIS Division of the Goup 5 companies. From Zero to 800+ Client Server Network Environment.- Reporting directly to the Chief Executive of the company and also represented IT in Management Team. IT Service Delivery & Support Desk Management (SDM)- Established and managed IT Service & support desk for entire group (more than 1600 users base)- Enabled on Call, Intranet, email, remote takeover and walk-in support services.- Managed entire Hardware, Software, Network and Server Support team under ITIL Framework using HPSD.Software Team Management- Management of Software development team on Microsoft .net platform.- Design and development of ERP system including: Sales | Supply Chain | Manufacturing |Financials. - Management of Development Team, Project Planning, Operations Diagnostic Reviews, System Analysis & Design, Development Supervision, Implementation of Development Strategies, Testing and Software Implementation.Networking- Management of Network and Hardware support department. o Installed, Managed and Maintained LAN with 1500 client with Multiple Domains, & Servers.o Implemented WAN Through Microwave Radio 512 KHz 13 Mbps Radios, VSAT, VPN over DSL.o Implemented Video Conferencing & Voice over IP, Remote location IP based CCTV.Web Projects - Developed & implemented first True Online Sales Force Management System for Pharmaceutical Industry.

Karāchi, Sindh, Pakistan

- Developed expertise in ERP systems with particular emphasis on Oracle Applications & BPCS - Member of SAP implementation team and conducted system analysis and business process reengineering for Manufacturing & Forecasting Systems for Roche Pakistan & Muller & Phipps Pakistan.- Conducted training and developed Operation Diagnostic Review for during the implementation process at Roche Pakistan. - Provided back office support for Oracle Application implementation at Muller & Phipps Pakistan.- Project Coordinator for E-Business division and was involved in Development of clients’ and Sidat Hyder web site. - ERP Server Administrator for Oracle Apps - Installation and maintenance and support of Windows NT Server 4.0 Administration and Web Application connectivity.

Master Of Business Administration - Mba, Management Information Systems, General

Activities and Societies: CBMers Alumni Assiciation

Bachelor Of Business Administration - Bba, Management Information Systems, General