Muhammad Behzad Khan Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Lahore, Pakistan

I am a seasoned customer care and support professional with over 14 years of experience in establishing and managing Contact Centers, Direct and Alternate Channels for customer facilitation, Public Relations, strategic planning, designing Marketing Campaigns and sales in different industries.My expertise includes,• Direct & Alternate Channel, Establishment & Management for Sales and Customer facilitation• Call Center (inbound and outbound) Operations, Support &… Show more I am a seasoned customer care and support professional with over 14 years of experience in establishing and managing Contact Centers, Direct and Alternate Channels for customer facilitation, Public Relations, strategic planning, designing Marketing Campaigns and sales in different industries.My expertise includes,• Direct & Alternate Channel, Establishment & Management for Sales and Customer facilitation• Call Center (inbound and outbound) Operations, Support & Management• Project management, Vendor management & Procurement• Budgeting & Forecasting for Call Center, Alternate Channels and Workforce• Back-end support with 2nd tier complaint resolution expertise• Operational excellence & improving customer experience / NPS• System development, SOP/Process development, and Target & KPI setting• Performance monitoring and related Incentive and commissions• Cost to serve analysis with all sort of Reporting, Analysis & Audits• Managing social media strategy across channels and oversaw media Currently, I am working with CallCourier Pvt. Ltd. as Country Head Customer Care. My last assignment in Excel Solutions was handling Inventory Management, Developing and Maintaining Customer base Printing solutions for UBL, BOP, WaridTel, Jazz (previously known as Mobilink), etc., Resource Management.I am well versed in managing, leading and training large teams to achieve company objectives. Show less

131/4 Quid E Azam Industrial Estate Kot Lakhpat Lahore

Heading Team of Professionals for Application Development & Maintenance for our customer like UBL, BOP, BOK, ABL, NBP, MBL, NIB, HBL contains Data / Document formatting Using OPUS (Elixir) and pre process formatting using Visual Studio.Net. Experience for File Handling, OMR, Bar Code and Post Script (PS) Files generation for runtime decision making printing / variable data printing. Handling, Backup and Maintenance Database Server. Supervised the installation of Heavy Duty Laser Printers… Show more Heading Team of Professionals for Application Development & Maintenance for our customer like UBL, BOP, BOK, ABL, NBP, MBL, NIB, HBL contains Data / Document formatting Using OPUS (Elixir) and pre process formatting using Visual Studio.Net. Experience for File Handling, OMR, Bar Code and Post Script (PS) Files generation for runtime decision making printing / variable data printing. Handling, Backup and Maintenance Database Server. Supervised the installation of Heavy Duty Laser Printers (Richo). Resource Management, Reporting for Production (Printing), Inventory Management, Day to Day Office Operations and Communications and Close Interaction with Clients and Service Providers to resolve all kind of Printing, Packing and Deliveries Issues. Maintaining the System & Network in Working Condition. And Dispatch of Bills through Couriers to Destinations and Collection of Data from valued clients. Show less

Lahore, Pakistan

• Responsible the sale of sets in Lahore market. • Manage the Technical Issues• Manage the team of marketing executives up to 30. • Managed the distribution of sets to different sites • Managed the logistics movement from office to sites• Involved in the inventory and expenses reports • Prepare the marketing executives according to the market condition.