Mark Mcknight Email & Phone Number

Sourcing and Business DeveloperSuccessfully penetrate accounts to develop new business through cold calling and prospecting through networking with client contacts within the industry for leads. Generating job orders for Technical, IT, Software & Hardware Engineering. Placing temps, temp to direct and direct hire candidates with clients. Hunting down sales opportunities and marketing our services to generate leads that develop into new business opportunities leading to solid business relationships for repeat orders. Negotiating profitable mark ups, terms and conditions for our staffing agreement to generate a billing stream increasing the company’s bottom line.

Alexandria, Va, Us

• Managed two direct reports of the help desk that supported 400 end users in a Windows environment. • Co Managed with third party project manager the migration from Microsoft Dynamics to MS cloud Business Suites.• Responsible for providing weekly, monthly, and quarterly reports directly to the COO.• Respond to and work on requests for service and incidents utilizing the company ticketing system. Document all work performed within the requests. • Installation, configuration, and support of Microsoft Office 365 on various customer platforms. • Provide phone and remote troubleshooting support. • Maintained and administered Microsoft products such as Windows 2003, 2008, 2012r2, Azure, OS Active Directory, System Center Configuration Manager, WSUS. Office 365, Exchange, Sharepoint, and Teams.• Administration of applications within the Office 365 suite. • Responsible for efficiently managing the relationship with customers while accurately documenting ticket activity, details, and outcomes. • Communicate with corporate customers via telephone, written correspondence, and electronic services for technically complex problems. • Ensure accurate and timely resolution for assigned issues. • Provide front-line administration and end user support for multiple external customers. Recognize trends and reoccurring problems. • Participate in migration project ftom 8*8 migration to Microsoft Teams. • Cisco Connect VPN for technical support issues and RDP for server connectivity and administration.

Utilized and performed the following task: • Managed VMWare vCenter, Windows Sever and Active Directory including Local and Group Policy, Security hardening and remediation• Performed PowerShell scripting• Managed Exchange, SharePoint, office 365, Certificate Services, and other related technologies.• Advanced Knowledge of Microsoft Active Directory and Group Policy Management• PKI and Certificate Services knowledge• Excellent time management skills and ability to balance multiple priorities• Managed network interfaces, cabling and components (TCP/IP, DHCP, DNS)• Managed Windows Servers 2008, 2012 R2 and 2016• PerformedWindows Server hardware and software problem determination, capacity planning, and root cause analysis• Utilized Service Now as a help desk too and Kanban for managing projects in a Devops environement.• Utilized SCCM and SCOM• Cisco Connect VPN for technical support issues and RDP for server connectivity and administration.

Maintain and administer Microsoft products such as Windows 2003, 2008, 2012r2 OS, Active Directory, System Center Configuration Manager, WSUS, SCOM, Office365; Oracle One Click SSO. Utilized VMware Vcenter to maintain VM infrastructure along with VMware Horizon 7 for VDI add, moves, changes to accounts. Update and maintain Operational Procedure Manuals related to servers, data backup, disaster recovery, and overall infrastructure architecture diagrams; Provide global support for client’s remote infrastructure at mine sites; Interact with vendors, services providers, and other contractors to troubleshoot and effectively remediate issues related to infrastructure. Service Now ticketing system.

Installing and configuring County standard Hardware and Software (Dell Optiplex and Latitude)Miraki wifi, Skylus, Cal amps, and other point to point solutions for primary and general elections.Microsoft Deployment Tools imaging, Ghost Enterprise Server, Microsoft Windows 7 and 10, Microsoft Office Suite 2010 and 2013. Providing support for mobile devices, and tablets. Microsoft Windows Administration, Intermediate level Network Infrastructure, troubleshooting technologies. Working under deadlines, Team participation, Documentation of technical procedures. Asset tracking and inventory management, Providing end user technical and phone support.

Responsibilities: Supporting 60+ End users, Monitoring and performing backups with Unitrends. Managing the Windows 2003, 2008, and 2012 servers, Exchange 2013, and VMware Technologies. Responsible for maintenance of VOIP phone system in the main office. Responsible for all IT vendor, asset, and project management. Provide technical support to staff in hardware and software related issues, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Maintain the Virtual Infrastructure of servers and desktops. Responsible for securing and maintaining proper software licenses. Assist in the training of new and existing staff in the use of software packages. Manage outside vendors and service contracts. Develop organizational specifications for hardware and software procurement.

Responsibilities include: Windows 2003, 2008 R2, 2012 AD administration, Office365, and Exchange in the cloud administration. Setting GPO policy, Management of on premise Trendmicro, VMwareESX5 and DHCP server(s). Providing support for SSO applications. Front line liaison and point of communication for hosted servers. Management of various IT vendors and Value Added Reseller Programs..

Knoxville , Tennessee, Us

What we provide:Managed services, Remote monitoring,Mobility Services, Cloud services, Email solutions, Security solutions, Relocation and setup,Total IT assets repair and maintenance, Business continuity: Backup and recovery, Preventative maintenance, Network designHardware/Software acquisition, Telephony, 24/7 Helpdesk services and other IT solutions.

Slait Consulting-George Mason UniversityResponsibilites include: Responsibilities include: Managing Windows 2003, 2008R2, 2012 servers. Monitoring and creating backups using MS Backup utility. Managing WSUS and Cert publisher. Managing Hyper-V VM’s. Managing and monitoring the network utilizing Nagios. Utilizing Active Directory to perform Add, Moves, and Changes. Utilizing Group Policy. Providing level 2 technical support to end user as requested. Implemented Spiceworks ticketing system.

Responsibilites include: External customer facing position that provides technical support to a clients across the bay area. The client environments vary from MAC to Windows AD/LDAP networks. We provide support for network environments that consist of MAC, Windows, Windows 7, XP, Linux, Citrix, as well as data centers providing rack/mount/build support. Tools :Bomgar, RDP,Citrix, VMware 5.1, Windows 2003, 2008, 2012. Exchange 2013 Office 365 in the cloud, Backup solutions: Veritas Backup Exec, EMC Mozy, Zetta, Cisco Catalyst 2960’s switches,

Responsibilities include: Windows 2003, 2008 R2, 2012 AD administration, Office365, and Exchange in the cloud administration. Setting GPO policy, Management of on premise Trendmicro, VMwareESX5 and DHCP server(s). Providing support for SSO applications. Front line liaison and point of communication for hosted servers. Management of various vendors.

Date: 2/15/12 – Current – Contract – Independent Contract- Talari Networks, Epicor, DWMorgan, Elan, SybaseProviding technical and infrastructure support to the Executive and sales staff. Providing hardware and software supportIn an HP Desktop and Laptop Windows 7 and MacPro OSX (Lion) environments. Responsibilities include resolving technical issues as they arise. Also support ed PBX, Video Conference systems ,and handle all other technical infrastructure issues. Windows 7 Deployment projects and end user support for both Windows 7 and legacy Windows XP applications. .CA Unicenter, Cronis, Service Desk Now

Morrisville, Nc, Us

Extreme Networks. and Fitzhugh Financial Responsibilities: Day to day support admin functions consisted of using Active Directory to perform add, moves and changes to Active Directory and Exchange accounts. Providing hardware support for Dell desktops and laptops. Daily desktop support duties consisted of monitoring the ticket key using Unicenter Service Desk web based ticketing system. Responding to end users support for Windows based software, Windows XP and Windows 7, configuration, hardware related issues. Imaging processes utilizing Ghost 11.5..

Responsibilities include utilizing Triactive ticket management systemto monitor, prioritize and delegate tickets to the field engineers. Provide hands on and phone technical support for the end user community of 300 plus here at the Dole Corporate HQ and surrounding area offices. The environment here is strictly Windows and Windows based applications, including Lotus Notes 8.5. Utilized Active Directory when required to reset Windows accounts. Responsibilities also include generating statistical month end and weekly reports. I currently have three field technicians that report directly to me.

Daily support admin functions consisted of using AD to perform add, moves and changes to Active Directory and Exchange accounts. ISA monitoring. Providing hardware support for Dell desktops and Panos. Daily desktop and helpdesk support duties consist of monitoring the ticket key using Track it web based ticketing system. Responding to end users support for Windows based software, Windows XP, configuration, or hardware related issues. Responsible for server, backups using Backup Exec, and all desktops. Managing Vmware esx and utilizing Pano devices for desktop virtualization. Support, Iphone, Androids and Blackberry’s. Also dealing with the company vendors when required.

Louisville, Ky, Us

Date: 12/15/09 to Present – Contracts at Bloomenergy.com, Comet USA, AgilentSysadmin/Desktop Support: Day to day support admin functions consisted of using AD to perform add, moves and changes to Active Directory and Exchange accounts. Providing hardware support for Dell desktops and Lenovo Laptops. Daily desktop support duties consisted of monitoring the ticket key using Kace web based ticketing system. Responding to end users support for Windows based software, Windows XP and Windows 7, configuration, or hardware related issues . As part of the move project we were responsible for moving switches and cabling to patch panels, and testing network connections. Responsible for server, backups using Backup Exec, and all desktops at Comet. Currently at Agilent as team lead on deployment project, rolling out new desktops and laptops utilizing HPCM.

Assigns personnel to various operations, directs their activities, reviews and evaluates their work, and prepares performance reports. Serves as a point of escalation for end users and IT support issues; investigates and brings resolution to end user issues leading to dissatisfaction. Manage queue of trouble tickets. Responsible for support management activities associated with the identification, prioritization and resolution of end-user support requests.

Sunnyvale, Ca, Us

Consultant at the following firms: Charles Schwab and Co,Sol Industries, Inc., Irwin Home Equity,21st Century Insurance,04 Coastal Berry, Inc,Ilog Inc,Gilead Sciences, EMC/Legato,The Nursery Men’s Exchange, Bingham McCutcheon LLP, Shutterfly.com

Oakland, California, Us

Fremont, Ca, Us

San Jose, Ca, Us

Jersey City, Nj, Us

Education record

Technical Degree

Certificate

Business

Diploma