Michelle Boldin Email & Phone Number

Atlanta, Georgia, United States

• Spearhead the strategic direction and roadmap for Payments platform, delivering forward-thinking solutions to continuously improve Payments – both B2B and B2C • Conduct comprehensive market research and leverage customer feedback to drive product innovation and differentiation.• Collaborate with external partners, including Payments Processors and other Payments vendors, to manage program operations, resolve issues, and drive innovation• Dive deep into internal and external data… Show more • Spearhead the strategic direction and roadmap for Payments platform, delivering forward-thinking solutions to continuously improve Payments – both B2B and B2C • Conduct comprehensive market research and leverage customer feedback to drive product innovation and differentiation.• Collaborate with external partners, including Payments Processors and other Payments vendors, to manage program operations, resolve issues, and drive innovation• Dive deep into internal and external data to understand Payments gaps/opportunities; analyzing program performance, identifying areas for improvement and providing actionable recommendations & insights• Stay informed about industry trends and regulatory changes shaping the payments landscape• Assist the Product and Technical Teams on new Product testing and launches, working closely with Product Managers and Product Owners during implementations and certifications • Collaborating closely with our external partners (e.g. Banks, Card Schemes, etc.)• Interchange Optimization (Downgrades, Data Rates, VPP/MPP deals, Debit Network deals), Debit Routing, Ecommerce Payments, Approval Rates, Supplier consolidation and Supplier Risk Mitigation • Production of negotiation documentation (RFPs, RFIs, business cases, etc.) to be sent to suppliers of clients with full responsibility for written documentation, appendices, and pricing tables Show less

Greater Atlanta Area

• Responsible for managing a portfolio of strategic clients and identifying opportunities across their supply chain (both cost and solution optimization) to suggest improvements to payments arrangements and support these with detailed analysis of clients’ payments supply chains, both internal and external processes, and costs using mathematical models, available benchmarking data, and knowledge of industries• Production of negotiation documentation (RFPs, RFIs, business cases, etc.) to be… Show more • Responsible for managing a portfolio of strategic clients and identifying opportunities across their supply chain (both cost and solution optimization) to suggest improvements to payments arrangements and support these with detailed analysis of clients’ payments supply chains, both internal and external processes, and costs using mathematical models, available benchmarking data, and knowledge of industries• Production of negotiation documentation (RFPs, RFIs, business cases, etc.) to be sent to suppliers of clients with full responsibility for written documentation, appendices, and pricing tables• Implementation planning and support for all product and process launches (clients changing Processors/Armored Car Companies, rolling out new payments initiatives etc.)• Leading Automation implementation and efficiencies for analysis – SQL, Power BI. Helping merchants consolidate multi-processor data and better understand and optimize their Processor, Network, and Interchange Fees.• Interchange Optimization (Downgrades, Data Rates, VPP/MPP deals, Debit Network deals), Debit Routing, Ecommerce Payments, Approval Rates, Supplier consolidation and Supplier Risk Mitigation • Become the product expert on all matter concerning the payments market and share project learnings across the business• Review of commercial contracts and SLA’s for CMSPI and clients, and quantify SLA penalty fees or invoice audit rebates • People Success and Career Development for the internal Analyst Teams. Conducting Quarterly reviews, objective meetings, performance reviews, and probationary reviews Show less