Magdalena Borek-Mann Email & Phone Number

Barcelona, Catalonia, Spain

BizAway is a digital solution for the business travel management that helps companies to invest 80% less time on the management of their trips. BizAway has been ranked for the fourth year in a row at the Financial Times FT1000 companies with the fastest growth. With operations in Italy, France, Portugal, Germany, Netherlands, Benelux, and the Nordics Region, I’m currently involved in the growth of the CEE and NE.

Barcelona, Catalonia, Spain

Managed sales operations for Northern Europe, overseeing up 8 Team Managers and over 90 Account Managers spanning across 4 markets (hybrid model)• Designed and implemented strategic sales initiatives, driving revenue growth and market penetration (+30% growth, increased adoption rate and quality within all managed markets).• Managed and analyzed sales performance metrics, reporting to senior leadership and advising on strategic decisions.• Recruited, trained, and led Team… Show more Managed sales operations for Northern Europe, overseeing up 8 Team Managers and over 90 Account Managers spanning across 4 markets (hybrid model)• Designed and implemented strategic sales initiatives, driving revenue growth and market penetration (+30% growth, increased adoption rate and quality within all managed markets).• Managed and analyzed sales performance metrics, reporting to senior leadership and advising on strategic decisions.• Recruited, trained, and led Team Leaders, fostering a high-performance culture and ensuring alignment with organizational goals (attrition reduced to 10%). Show less

Barcelona Area, Spain

Established and managed a centralized Customer Service team, actively participating in the transformation and country migrations to centralized Barcelona LSC HUB (74 countries, 100 FTEs covering 26 languages, 15 to 20 direct reports, hybrid model):• Implemented efficient operational processes, reducing response times and enhancing customer satisfaction (34% growth since start, NPS: +50 by Jul 2022).• Led a team of agents, driving performance through continuous training, coaching… Show more Established and managed a centralized Customer Service team, actively participating in the transformation and country migrations to centralized Barcelona LSC HUB (74 countries, 100 FTEs covering 26 languages, 15 to 20 direct reports, hybrid model):• Implemented efficient operational processes, reducing response times and enhancing customer satisfaction (34% growth since start, NPS: +50 by Jul 2022).• Led a team of agents, driving performance through continuous training, coaching, and performance reviews.• Acted as Operations Director backup, ensuring continuity and stability in operations across EMEA & UK regions. Show less

Barcelona Area, Spain

Led the sales cycle from lead generation to closing, consistently achieving sales targets. Collaborated with field teams to deliver exceptional sales and customer service experiences.

Barcelona, Spain

Directing a team focused on business development and sales, targeting Fortune 500 companies (B2B):• Developing and executing market strategies, expanding client portfolios by 30% and driving business growth.• Negotiating high-value partnerships, enhancing the company's market position.

Kraków Area, Poland

Coordinated team of Specialists in the Printing Papers area:• Managed process improvement projects and coordinated team efforts to achieve service excellence.• Provided strategic insights and expertise to North American MVP customers, optimizing order and delivery processes.• Trained and mentored new employees, ensuring high standards of customer service and operational efficiency.

Greater Los Angeles Area

Coordinated sales and operations for international group travel, creating bespoke travel packages and itineraries:• Negotiated and managed supplier contracts, ensuring quality service and cost efficiency (budgeting).• Trade shows representation.

Organized and sold specialized travel packages, managing international camps and negotiating hotel and tour staff contracts. Coordinated product budgeting and special offers for clients, enhancing customer satisfaction and loyalty.

Organized and sold specialized travel packages, managed international camps, and negotiated hotel and tour staff contracts. Coordinated product budgeting and special offers for clients, enhancing customer satisfaction and loyalty.

Tourists’ service, organization of big outdoor events, promotion of the city at tourism trade shows and exhibitions, media cooperation and basic accountant responsibilities.

Reception desk, room preparation, waitress at the hotel restaurant and café, helped with organization and service for outdoor event for Polish Television Program „The Taste of Europe” in the City Castle.

Master In Management

Erasmus Program, Tourism, Leisure And Transport

Participation in the international student exchange EU program “Erasmus”; five months at the faculty of Tourism, Leisure and Transport.

Bachelor In Tourism Studies (Bts), Tourism And Travel Services Management