Marloes Bornebroek Email & Phone Number

Hengelo, Overijssel, Netherlands

Hengelo, Overijssel, Netherlands

County Dublin, Ireland

- Analyse written and verbal interactions between agents and customers to ensure adherence to quality and customer service policies and procedures of the Client. - Consolidate quality metrics from all areas and prepare reports for management and the client, tracking trends and ensuring the realization of action plans.- Working closely with Operation Manager(s) to identify knowledge gaps, create action plans to bridge them and achieve all goals.- Improving the quality for BeneLux teams by providing individual feedback to all the agents.- Effectively communicated new or changed processes through coaching and feedback on QA and Agent level.

Dublin

- Responsible for the building, growth and success of the Benelux AdWords Customer Service Program.- Responsible for day to day team management.- Reaching team and individual sales targets and KPI’s.- Deliver and evaluate in-house training programmes to support the business and ensure continuous development across the BNLX, DACH, TR and IL teams.

Enschede En Omgeving, Nederland

- Troubleshooting technical issues for customers and internal queries related to Mobile Phone contracts, prepaid services and a dedicated iPhone Support role via phone, email and chat.- Upselling and maintaining a high level of achieved targets.

Multi Media Design, Graphic Design

First-Year Transcript, Bachelor Of Commerce