Megha Bose Kavanagh Email & Phone Number

Adelaide, South Australia, Australia

Manages a portfolio of over 25 million dollars in Trust Funds and Estates

Adelaide, South Australia, Australia

 Working as part of the applications team providing high level of customer service and complaints handling within tight time frames Processing applications in compliance with the access policy and relevant legislation Liaise with customers to respond to customer enquiries through multiple channels Provide practical strategies to resolve complaints at an early stage Assist in training and development of new staff on the phones and the counter Answering incoming phone calls and managing conflicting customer enquiries Conduct all tasks with integrity, adhering to agreed policies and procedures

Adelaide, South Australia, Australia

 Managing a variety of inbound customer enquiries with a focus on customer satisfaction through provision of proactive client communications and the escalation of complaints Provide professional, responsive, and effective assistance to new and existing customers as per agreed timeframes Analyze complaints and information provided by the customers Proactively promoting the generation of sales through campaign activity, value adding and service Build sustainable relationships and engage customers by taking the extra mile Actively participate in regular coaching sessions to improve learning and development Developing, implementing, and maintaining an effective Case Management Plan/Administration Plan for each customer Foster a sense of community and teamwork by being a key member of the daily engagement association at AGL called SPARK and thereby contribute to responsible and safe work practices

Adelaide, South Australia, Australia

 Processing accounting receivables and incoming payments in compliance with financial policies and procedures Maintain accurate and complete records of bills receivable, invoices, and bank deposits Performing day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data Preparing financial statements Finalize end of month reports and ensure all financial processes have been maintained correctly Maintaining database by entering, verifying, and backing up data

Adelaide, South Australia, Australia

 Responsible for financial management of all aspects relating to box office reports and general receipts Work closely with the General Manager in realizing strategies to improve customer service and relationships with the patrons Work with the Marketing team and the Events coordinator to organize and work at the corporate and private functions Working collaboratively with IT support to provide solutions Contribute to the preparation of reports and correspondence where assistance is sought from the General Manager Participate in the training and development activities of new and existing staff Actively participate and contribute to responsible and safe work practices