Mark Bothick Email & Phone Number

London

- Managing multiple operation support workstreams including commercial analysis, workforce costings & finance, recruitment planning, supply vs demand modelling, risk & controls and MI reporting.- E2E MI Reporting through design, build, implementation and run of MI reporting infrastructure and associated governance. - Delivering sound reporting in a.

London, England, United Kingdom

- Creation and distribution of Management Information (MI)- Analysis that feeds into capacity and planning functions.- Daily allocation of work across multiple teams.- Presentation of performance packs and reporting decks.- Design and implementation of a performance framework.- Development and continual improvement of reporting tools.- Practical working.

London, United Kingdom

The review of historic sales practices for a major pension’s provider. Key responsibilities:- Make informed decisions in order to deliver the correct outcome for the customer and client.- Provide training sessions to enhance the abilities of my colleagues.- Provide operational support to help deliver client set productivity.- Conduct performance review to.

- Quality Control - checking and coaching feedback on the complaints handled by agents across multiple sites and departments, for both consistency and risk.- Quality Assurance - development of processes to handle external outcome testing, implementing controls and best practice for the project as a direct response to the client’s feedback- Case handling.