Designed and developed 5+ internal applications using specific technologies, improving internal process efficiency by 20%. Implemented security protocols and audits, reducing potential security incidents by 15%. Supported and maintained 5+ high-availability applications, ensuring 99.9% uptime across multiple platforms. Provisioned and managed 50+ Azure and AWS instances, optimizing resource utilization by 15%.

Utilized Microsoft Power BI and Azure Data Factory to track and process data across departments, improving data accuracy by 15%. Conducted data analysis to ensure consistency and precision, resolving 98% of data anomalies and improving report accuracy. Developed and automated ETL processes for 10+ data sources within Microsoft's infrastructure, reducing data processing time by 25%. Developed and optimized T-SQL scripts, triggers, and indexes to support high-availability databases, reducing query execution time by 20%. Collaborated with cross-functional teams to correct data discrepancies, improving data integrity and reducing submission errors by 10%. Supported and maintained 10+ high-availability databases, ensuring 99.9% uptime and seamless business operations. Led the development of an asset inventory solution for the OSG group in Xbox, reducing asset tracking time by 30%. Tested code to detect and resolve data anomalies, risks, and issues, ensuring a 100% error-free deployment to production.

 Utilized Microsoft internal tools such as Power BI and SQL Server to track and process data, improving data tracking efficiency by 20%. Performed detailed data analysis using SQL, resolving 95% of inconsistencies and improving data accuracy across systems. Adhered to strict SLA metrics for data processing, achieving 99.5% on-time data publishing and reducing delays by 10%. Developed and maintained custom T-SQL scripts, triggers, and indexes, improving database performance and query response time by 15%. Collaborated with partners to correct data issues, reducing submission errors by 12% and improving data integrity across projects. Supported and maintained 10+ high-availability databases, ensuring 99.9% uptime and seamless data access for business units. Collaborated with Product Managers to provide test input and support, improving project timelines by 15% and providing daily progress reports to stakeholders. Authored comprehensive technical documentation for ETL processes and report creation, improving onboarding efficiency and reducing documentation errors by 25%. Performed thorough testing to detect and resolve data anomalies and risks, ensuring 100% code accuracy before deployment.

 Used Scurm/Agile Managed back-ups for reporting databases Administered, developed and maintained SiSense Created and developed reports for internal and external customers Designed SSIS packages for ETL from production database to in-house database for report creation  Wrote and maintained custom T-SQL scripts, triggers, indexes, functions and cursors Designed, developed and documented roll out of Report database, along with setup of report automation Provided reports for Financial/Acounting analysis Gathered data for financial purposes of the company (A/R reports, A/P reports, etc) Supported and maintained several High Availability databases Worked closely with Product Managers to provide test input and support while providing daily status progress reports Wrote technical documentation for ETL and report creation Thorough testing to ensure all data anomalies, risks, and issues were detected and restored prior to implementation of code

 Monitored Network Traffic Build out, maintain and repair 10+ servers Managed back-ups for all databases and severs Administered Blackberry Server and issued smartphones including Android, iPhones, and Blackberries Built, configured and repaired computers users Used and Administered Spiceworks ticketing and IT software tracking platform Exported reports to excel for use in pivot tables and other data manipulation Wrote and maintained custom T-SQL scripts, triggers, functions and cursors Designed, developed and documented roll out of Report database, along with setup of report automation Assisted in New Hire Creation Supported and maintained several High Availability databases Collaborate with analysts and end users to understand project requirements Worked closely with Project Managers to provide test input and support while providing daily status progress reports Wrote technical documentation for ETL and report creation Thorough testing to ensure all data anomalies, risks, and issues were detected and restored prior to implementation of code Designed SSIS packages for ETL from production database to in-house database for report creation

Volunteered total support and creation of network & audio/visual system Single-handily expanded and maintained growing computer network Acquired and implemented proprietary software for growing needs; including Windows and the Office suite, Power DVD and Easy worship

 SQL Database Administrator for five SQL databases Wrote, designed, and maintained reports in both Crystal Reports and Microsoft SQL Reporting Services Managed back-ups for all databases and severs Administered Blackberry Server and issued smartphones including Android, iPhones, and Blackberries Wrote and maintained custom T-SQL scripts, triggers, functions and cursors Built, configured and repaired computers and phones for users Collaborate with analysts and end users to understand project requirements Exported reports to excel for use in pivot tables and other data manipulation Wrote technical documentation for ETL and report creation Thorough testing to ensure all data anomalies, risks, and issues were detected and restored prior to implementation of code Supported over 15 client-server applications for various uses throughout the company Travel to support off-site severs and users Performed weekly maintenance on all severs as well as desktop computers Assisted vendors with on-going development of proprietary software for company use Designed & maintained DTS & SSIS packages for ETL from multiple databases for both testing and production environments Administered several vm’s through VMsphere Monitored and Administered shares through left-hand software  Setup and configured SQL server clustering

 Wrote and maintained custom T-SQL scripts, triggers, functions and cursors Developed in-house reports through Microsoft Reporting Server Provided world-wide support for collections software for lawyers and collection agents Exported reports to excel for use in pivot tables and other data manipulation SQL Development for future releases of collections software Collaborate with analysts and end users to understand project requirements Worked closely with Project Managers to provide test input and support while providing daily status progress reports Wrote technical documentation for ETL and report creation Thorough testing to ensure all data anomalies, risks, and issues were detected and restored prior to implementation of code Maintenance and optimization of DTS & SSIS packages for ETL from multiple client databases for both testing and production environments Administered the Sugar Ticketing System with Microsoft SQL and PHP Used the WebEx application Developed reports for Financials/Accounting (A/R reports, A/P reports, etc.) Focused support in the back-end of applications with SQL development of tables and links of tables Assisted in the development of various extract programs to gather data from different billing applications Supported clients worldwide through 24/7 support

 Managed two outbound call center dialers Resolved desktop PC hardware and software issues for Windows OS’s 7, XP, 98, NT 4.0 SP4 Thorough testing to ensure all data anomalies were detected and restored prior to implementation of code Managed and maintained multiple Microsoft SQL databases in SQL 2000, SQL 05, and SQL 08 Created and maintained all of the DTS, SSIS, Stored Procedures on all of the SQL Databases Wrote and maintained custom T-SQL scripts, triggers, functions and cursors Designed & maintained DTS & SSIS packages for ETL from multiple databases for both testing and production environments Gathered and analyzed data from Oracle, DB2, Access, Excel etc.  Coded small applications in VB and VBScript Wrote and Produced Several Reports for Financial side of Business Gathered Data for Financial/Accounting Analysis  Exported reports to excel for use in pivot tables and other data manipulation Actively used Altiris to send updates to the floor PC’s Created and Maintain Reports with Microsoft SQL and Crystal Reports  Thorough testing to ensure all data anomalies, risks, and issues, were detected and restored prior to implementation of code Collaborate with analysts and end users to understand project requirements Worked closely with Project Managers to provide test input and support while providing daily status progress reports Wrote technical documentation for ETL and report creation Used the Magic Ticketing System Administered new security protocols to ensure data protection Configured and tested new Aspect Dialer platform builds Focus group for creation of new dialer strategies for increased efficiency  Processed all new hire and termination requests

Consistently meet and exceeded all aggressive and variable performance and service goals Troubleshoot hardware and software from 2wire on the following OS's: Windows 98-Vista, OS9-OSXConsistently solves customer's issues. Mentored agents in product expansion Used Magic Ticketing SystemDependably elected for all overtime requested Contributed to product engineering through continual hands-on deconstruction and testing Electively participated in at home product Beta Testing