Michael Bradbury, Pca Email & Phone Number

United States

Allen, Texas, United States

Allen, Texas, United States

Dallas/Fort Worth Area

• Exceeded all expectations as a key Pilot manager, overseeing diverse teams of 15 desk adjusters in multiple units for both daily and catastrophe claims on the State Farm account.
• Helmed Catastrophe Large Loss and Hail Reconciliation units while demonstrating superb leadership and communication skills under heavy workload.
• Reviewed losses as a Field Quality Assurance manager reviewing field adjuster work product prior to settlement or submission to State Farm management for authority, bringing Pilot from 4th place in the State Farm.
• Selected out of over 100 Pilot managers to be reassigned to the Liberty Mutual/Safeco account due to continued success, excelling as second manager in charge of the account and providing key insights into adjuster.
• Supervised up to 250 desk adjusters and support personnel, working with team leads, trainers, and HR to develop training and incentive programs on the Liberty Mutual / Safeco account.
• Taught Desk Adjuster Academy class (20-30 students per class) to efficiently onboard newly licensed adjusters, engaging students in relevant concept including construction material identification, customer service.

Orlando, Florida Area

• Overcame complex, time-sensitive issues as a dedicated on-site manager for 15 independent adjusters handling daily claims in the Florida market.
• Helmed new adjuster orientation and training, claim handling, file reviews, and adjuster coaching and development, including overseeing extensive employee assessments and providing specialized instruction to meet.

United States

• Primarily worked as a desk adjuster in the claim owner / claim examiner role handling inventories of up-to 250 claims during mega catastrophes. Average claim inventories varied from 35 to 120 per the line of business.
• Handled all aspects of claims from initial contact and investigation coverage, setting reserves, phone scoping when appropriate or assigning a field adjuster, reviewing field investigation reports, through final.
• Handled field deployments for catastrophe losses as well as daily claim water losses. Duties included everything from complete file ownership, through assignment-based inspection with an estimate and report returned to.
• Commended for efforts delivered to several large adjusting firms, covering inside and outside assignments for catastrophe and daily claims deployments in coordination with specialized departments (Special.
• Sought for comprehensive property and casualty expertise in investigating and adjusting claims, subrogation, legal liability, and more; supported creation of new standard operating procedures to increase cycle time and.
• Inspected assigned losses, wrote estimates, and issued payment within authority, and sought authority and guidance from manage for losses outside of authority limits all while gaining mastery of software platforms such.

Tampa/St. Petersburg, Florida Area

• Acted a desk adjuster in the Florida market specializing in handling water damage losses without an onsite staff or independent adjuster inspection and guaranteed effective claims management while under strict deadlines.
• Supported a comprehensive revamp of the “Water Damage Process” which included the process driven evaluation, investigation, negotiation, and settling of water damage losses, resulting in decreased severity and a cycle.
• Forged productive, professional relationships with mitigation vendors and maintained claim level loss and expense reserves, exemplifying professionalism and attention to detail to achieve excellent outcomes.
• Worked with Underwriting, Special Investigation Unit, and Subrogation on coverage questions, claims with National Insurance Crime Bureau indicators, and subrogation potential
• In monthly statistics, repeated ranked as the top Allstate adjuster in Florida in measurable goals, including best cycle time, lowest severity, and highest number of subrogation referrals.

Tampa/St. Petersburg, Florida Area

Bachelor Of Arts, Criminology

Master Of Business Administration (Candidate)