Acquired an IT services company with over 50 years of history. Modernized the organization into a Serverless-First development and managed services provider. Strategically led the development of staff expertise in Serverless Operations (Disaster Recovery & Security Operations), Serverless Migrations and Artificial Intelligence Systems Integrations. Project portfolio currently drives over $75 million in revenue for GSC clients. Notable clients include JD Power and the National Organization for Women (NOW).• To overcome slow and unreliable performance from aging SaaS IT infrastructure, migrated the ecosystem to AWS-based serverless technologies to leverage AWS's scalability. As a result, client satisfaction improved with 100% uptime while achieving a 70% reduction in hosting costs and a 50% reduction in operations staff hours.• Due to pending loss of IT services contracts to offshore developers with lower rates, led a strategic program to improve IT services by implementing serverless architectures, utilizing no-code tools, and incorporating AI coding support. Innovations reduced overall software development time by 40% and stabilized ability to maintain US rates while offering customers competitive overall project costs.• To combat declining sales due to an outdated system, JD Power engaged GSC to implement a data lake and an AI machine learning (ML) system supporting 1 million real-time requests daily. This modernization reversed a three-year sales downturn on a $50m product line, boosting revenue by 20% in the first year and an additional 15% from spin-off services in following years. • Recognizing opportunities in AWS serverless technologies, expanded managed services were developed to include these implementations. Staff were trained in new architectures, design patterns, security threats, cost management, and tooling. This enabled the establishment of a successful AWS serverless MSP, capable of managing a large portfolio of systems with a small team.

Founded, built, and scaled the first AWS Certified Managed Service Provider (MSP). Assisted AWS in writing the AWS MSP Certification requirements for all future MSP partners. Speaker at AWS:Re-Invent (Partner Summit) on Building and Monetizing MSP offerings. Awarded AWS’ Customer Obsession Award for MSP work. Scaled Cloud Migration, MSP, DRaaS and SecOps services to over 75 employees and an exit valuation of nearly $15 million. Notable clients included Infor, NetApp, and The University of Maryland. • Recognizing an opportunity in AWS managed services, built a world-class Managed Service Provider (MSP) centered on AWS infrastructure. A focus on staffing, re-training, and standardizing service led the organization to become the first AWS Partner to achieve MSP certification. Grew into an AWS Premier Partner with over 75 employees and ultimately sold the company to Deloitte.• Took on the roles of AWS Solutions Architect and Technical Lead engaged with the sales team to shore up the organization's sales funnel. Worked directly with the sales team and provided clients with system architectures explained in understandable terms. This successful sales funnel for AWS migrations and operations enabled the organization to grow rapidly and ultimately led to an eight-figure exit.• The complexity of managing numerous AWS implementations and MSP contracts necessitated enhanced contract management strategies. Implemented a thorough process of contract change management, procedures, detailed records, and reports. This ensured all SLAs were reliably met and performance was consistently communicated to customers.• As the organization grew, complexities arose. Led the team to implement standard SOPs for all AWS MSP tasks, enhance communications, establish a detailed ticketing system, and standardize AWS automations. Improved quality assurance and Kanban was introduced. Continual improvement of KPIs related to margins, error rates, and mean time to resolution were introduced.