Brad Mcintyre Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

Sunnyvale, Ca, Us

Creates, delivers, and manages programs that empower all Talent Solutions customers to succeed at scale and ensures our Customer Success Managers & Sales Teams can achieve KPIs.• Created, launched, and managed a global customer success program spanning three business lines that redirected customer product questions away from CSMs and Sales teams and ensured product adoption, high-value customer conversations, and account growth was accomplished• Created, launched, and managed a global customer success program spanning three business lines that redirected customer product questions away from CSMs and Sales teams and ensured product adoption, high-value customer conversations, and account growth was accomplished• Led a Digital Customer Success initiative to train, support, and empower over 260k new product users at scale

Sunnyvale, Ca, Us

As a Customer Success Manager, I worked in close partnership with LinkedIn Account Directors and cross-functional teams to define goals with LinkedIn solutions and develop custom strategies to achieve the goals and objectives of my customers • Hosted training sessions, recommended and executed success plans, and regularly met with key stakeholders to increase value and grow the account• Designed and rolled out a scaled customer engagement strategy that leveraged email templates to efficiently reach customers at scale and increase product utilization• Exceeded all role KPIs for customer onboarding, product activation, product utilization, renewal, and churn.

Sunnyvale, Ca, Us

Acted as a trusted advisor to enterprise clients to help them maximize their LinkedIn Talent Solutions products to meet their company's hiring goals. • Hosted training sessions, recommended and executed success plans, and provided support to key stakeholders and end users while also partnering with sales partners to grow the account.• Designed and rolled out a scaled customer engagement strategy that leveraged email templates designed to efficiently reach customers at scale and drive product utilization.• Mentored new team members to provide onboarding support and share best practices.

Mountain View, Ca, Us

Created the framework, policies, and KPI’s for the company’s interactions with customers and hired, trained, and managed a team of customer success specialists.• Monitored customer use metrics to identify service trends and customer needs for product enhancement• Successfully onboarded and managed enterprise level key accounts including JetBlue Airways, Guardian Insurance, Sherwin Williams, and Teach for America• Increased one client’s annual spend by 10 times in only 4 months. Grew another client’s monthly spend by 240% in 12 months• Responsible for piloting new products and initiatives with various subsets of customers to show value, determine product enhancements needed, and create a scalable playbook for success.• Actively participated on Business Development panel to create and execute sales strategies• Managed a relationship with a call center targeting member reactivation and feedback• Manage a portfolio of affiliate reseller relationships

Phoenix, Az, Us

• Led a team of 11 associates in improving market share among undergraduate/graduate students and corporate partners in the South Florida (Tier 1) market• Consistently beat national averages in pipeline KPIs including lead-to-conversion by 8%, activity-to-application by 23%, and application-to-registration by 11%• Managed a team to improve average portfolio size per advisor by 25% over a single quarter, from nearly 2 units below to nearly 2 above the district average• Led a team to consistently outperform district averages in prospect conversions, client retention, and new degree enrollments• Coached and mentored staff on technology, regulatory requirements, and customer relationship best practices• Forecasted local demand based on historical performance against objectives set by leadership and analysis of district performance numbers • Developed a success planning tool used by all associates for tracking KPIs and management goals

Phoenix, Az, Us

• Outperformed national average in new enrollments by 95% and 137% in generating referrals• Exceeded national average in lead conversion by 113%• Chosen as the Nashville Campus representative for the Pathway+ Program, which seeks to support local community colleges in their pursuit to increase retention rates. • Selected as the Phoenix Ambassador for the Nashville campus to foster corporate partner relationships such as Bridgestone and Hospital Corporation of America

Evansville, In, Us

Initiated contact and developed relationships with small- to medium-size businesses for a top supplier of telecommunication and data solutions company• Supported upsell and cross-sell opportunities with business customers with PBX system solutions• Recognized as top performing account representative in local metro area

Us

• Facilitated negotiations between buyers and sellers to achieve win-win outcomes• Analyzed property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts• Developed marketing activities and implement key networking skills to prospect, retain, and build long-term business relations with clients• Served as key liaison for clients using research, presentation, and the ability to communicate market factors, assessments, and deadlines clearly and concisely

Bachelor Of Science In Hospitality And Tourism Management

Bachelor Of Science In Business Management

Master Of Business Administration (M.B.A.)