Brad Mcintyre Email and Phone Number
Austin, TX, US
Brad Mcintyre's Location
Austin, Texas Metropolitan Area, United States, United States
Brad Mcintyre's Contact Details
Brad Mcintyre work email
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Brad Mcintyre personal email
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Brad Mcintyre phone numbers
About Brad Mcintyre
A results-oriented customer enthusiast who thrives in dynamic environments requiring focused decision-making, analytical thinking, and follow-through. Proven track record of empowering customers, building high-performing teams, cultivating relationships with executives and key stakeholders, and delivering programs to lead change and drive business/customer growth.
Brad Mcintyre's Current Company Details
Disco
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Relationship Builder | Problem Solver | Customer Enthusiast
Austin, TX, US
- Website:
- csdisco.com
- Employees:
- 1194
Brad Mcintyre Work Experience Details
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DiscoAustin, Tx, Us
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Launch Excellence Program ManagerDisco Oct 2024 - PresentAustin, Texas, Us
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Program Manager, Customer Learning Scaled SolutionsLinkedin Feb 2020 - Oct 2024Sunnyvale, Ca, UsCreates, delivers, and manages programs that empower all Talent Solutions customers to succeed at scale and ensures our Customer Success Managers & Sales Teams can achieve KPIs.• Created, launched, and managed a global customer success program spanning three business lines that redirected customer product questions away from CSMs and Sales teams and ensured product adoption, high-value customer conversations, and account growth was accomplished• Created, launched, and managed a global customer success program spanning three business lines that redirected customer product questions away from CSMs and Sales teams and ensured product adoption, high-value customer conversations, and account growth was accomplished• Led a Digital Customer Success initiative to train, support, and empower over 260k new product users at scale -
Senior Customer Success Manager, EnterpriseLinkedin Sep 2019 - Feb 2020Sunnyvale, Ca, UsAs a Customer Success Manager, I worked in close partnership with LinkedIn Account Directors and cross-functional teams to define goals with LinkedIn solutions and develop custom strategies to achieve the goals and objectives of my customers • Hosted training sessions, recommended and executed success plans, and regularly met with key stakeholders to increase value and grow the account• Designed and rolled out a scaled customer engagement strategy that leveraged email templates to efficiently reach customers at scale and increase product utilization• Exceeded all role KPIs for customer onboarding, product activation, product utilization, renewal, and churn.
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Customer Success Manager, EnterpriseLinkedin Jun 2017 - Sep 2019Sunnyvale, Ca, UsActed as a trusted advisor to enterprise clients to help them maximize their LinkedIn Talent Solutions products to meet their company's hiring goals. • Hosted training sessions, recommended and executed success plans, and provided support to key stakeholders and end users while also partnering with sales partners to grow the account.• Designed and rolled out a scaled customer engagement strategy that leveraged email templates designed to efficiently reach customers at scale and drive product utilization.• Mentored new team members to provide onboarding support and share best practices.
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Sr. Manager, Customer Success And PartnershipsStudy.Com May 2014 - Jun 2017Mountain View, Ca, UsCreated the framework, policies, and KPI’s for the company’s interactions with customers and hired, trained, and managed a team of customer success specialists.• Monitored customer use metrics to identify service trends and customer needs for product enhancement• Successfully onboarded and managed enterprise level key accounts including JetBlue Airways, Guardian Insurance, Sherwin Williams, and Teach for America• Increased one client’s annual spend by 10 times in only 4 months. Grew another client’s monthly spend by 240% in 12 months• Responsible for piloting new products and initiatives with various subsets of customers to show value, determine product enhancements needed, and create a scalable playbook for success.• Actively participated on Business Development panel to create and execute sales strategies• Managed a relationship with a call center targeting member reactivation and feedback• Manage a portfolio of affiliate reseller relationships -
Manager, Business DevelopmentUniversity Of Phoenix Jul 2013 - May 2014Phoenix, Az, Us• Led a team of 11 associates in improving market share among undergraduate/graduate students and corporate partners in the South Florida (Tier 1) market• Consistently beat national averages in pipeline KPIs including lead-to-conversion by 8%, activity-to-application by 23%, and application-to-registration by 11%• Managed a team to improve average portfolio size per advisor by 25% over a single quarter, from nearly 2 units below to nearly 2 above the district average• Led a team to consistently outperform district averages in prospect conversions, client retention, and new degree enrollments• Coached and mentored staff on technology, regulatory requirements, and customer relationship best practices• Forecasted local demand based on historical performance against objectives set by leadership and analysis of district performance numbers • Developed a success planning tool used by all associates for tracking KPIs and management goals -
Senior Business Development AssociateUniversity Of Phoenix Aug 2009 - Jul 2013Phoenix, Az, Us• Outperformed national average in new enrollments by 95% and 137% in generating referrals• Exceeded national average in lead conversion by 113%• Chosen as the Nashville Campus representative for the Pathway+ Program, which seeks to support local community colleges in their pursuit to increase retention rates. • Selected as the Phoenix Ambassador for the Nashville campus to foster corporate partner relationships such as Bridgestone and Hospital Corporation of America
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Account RepresentativeNorlight Telecommunications Jan 2008 - Jun 2009Evansville, In, UsInitiated contact and developed relationships with small- to medium-size businesses for a top supplier of telecommunication and data solutions company• Supported upsell and cross-sell opportunities with business customers with PBX system solutions• Recognized as top performing account representative in local metro area -
Residential Realtor®Coldwell Banker Legacy Real Estate Group Jan 2006 - Jan 2008Us• Facilitated negotiations between buyers and sellers to achieve win-win outcomes• Analyzed property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts• Developed marketing activities and implement key networking skills to prospect, retain, and build long-term business relations with clients• Served as key liaison for clients using research, presentation, and the ability to communicate market factors, assessments, and deadlines clearly and concisely
Brad Mcintyre Skills
Training
Leadership
Management
Adult Education
Student Recruiting
Public Speaking
Customer Retention
Marketing
Team Building
Staff Development
Customer Service
Sales
Career Development
Recruiting
Time Management
E Learning
Employee Training
Retaining Customers
Enterprise Account Management
Social Media
Project Management
Microsoft Office
Customer Relationship Management
Business Development
Account Management
Program Management
Strategic Planning
Hiring
Human Resources
Sales Management
Business Strategy
Agile Methodologies
Microsoft Powerpoint
Salesforce.com
Microsoft Excel
Salesforce
Critical Thinking
Educational Leadership
Conflict Resolution
Team Leadership
Coaching
Mentoring
Interviewing
Higher Education Administration
Higher Education Recruitment
Customer Success
Post Sales Support
Zoho Crm
Confluence
Jira
Admissions
Enrollment Management
Student Financial Aid
Higher Education
Ecollege
Student Affairs
Distance Learning
Academic Advising
Academic Administration
Campusvue
Admissions Counseling
Campus
Student Development
College Recruiting
Student Counseling
Student Engagement
Customer Satisfaction
Job Coaching
Advisement
Academia
Leadership Development
Career Counseling
Resume Writing
Teaching
Instructional Design
Curriculum Design
Curriculum Development
Community Outreach
Brad Mcintyre Education Details
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Western Kentucky UniversityBachelor Of Science In Hospitality And Tourism Management -
Western Kentucky UniversityBachelor Of Science In Business Management
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University Of PhoenixMaster Of Business Administration (M.B.A.)
Frequently Asked Questions about Brad Mcintyre
What company does Brad Mcintyre work for?
Brad Mcintyre works for Disco
What is Brad Mcintyre's role at the current company?
Brad Mcintyre's current role is Relationship Builder | Problem Solver | Customer Enthusiast.
What is Brad Mcintyre's email address?
Brad Mcintyre's email address is mb****@****hoo.com
What is Brad Mcintyre's direct phone number?
Brad Mcintyre's direct phone number is +161560*****
What schools did Brad Mcintyre attend?
Brad Mcintyre attended Western Kentucky University, Western Kentucky University, University Of Phoenix.
What skills is Brad Mcintyre known for?
Brad Mcintyre has skills like Training, Leadership, Management, Adult Education, Student Recruiting, Public Speaking, Customer Retention, Marketing, Team Building, Staff Development, Customer Service, Sales.
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