Report to the Senior Manager of Systems Analyst. Used data and business analytics to lead development of products, pricing, and promotions. Use strong communication skills between the business and coworkers to provide an important voice on communications, leadership, and strategy.Successfully develop and implement a comprehensive Enterprise Product Catalog, ensuring accurate and efficient management of products, pricing, and promotionsUtilized expertise in QA methodologies to establish and execute rigorous testing processes for the Enterprise Product Catalog, resulting in improved product quality and customer satisfaction.Applied strong SQL skills to optimize database queries and improve data retrieval and manipulation within the Product Catalog, enhancing overall performance and user experience.Leveraged data and business analytics expertise to analyze customer trends, identify opportunities for product enhancements, and provide valuable insights to inform strategic decision-making

Successfully launched an innovative Augmented Reality application using SQL, C++, and HTML for the Ice Age trails. Providing an immersive and interactive experience for users to explore and learn about the historical significance.Showcased leadership abilities by leading and facilitating brainstorming sessions with the team to generate creative ideas for level design, fostering a collaborative environment that encouraged innovation and resulted in captivating and memorable experiences for users.

Recognized with the Customer Service Excellence award for going above and beyond in addressing customer inquiries and resolving issues promptly and efficiently, resulting in increased customer loyalty and positive feedback.Actively sought opportunities to enhance customer service processes and provided valuable input for improving workflow efficiency and customer satisfaction.