Michael E. Brassart Email & Phone Number

Woodbury, Mn , Us

Managed $4.6M budget, overseeing both the Account Support and Customer Support department operations. Provided leadership and development to three direct reports and 78 colleagues, facilitating centralized data and suspense management, data quality, and customer support. Established quality assurance audit processes and increased colleague engagement with consistent Key Performance Indicator review and implemented employee incentive program based on Key Performance Indicators. Fostered continuous improvement coaching leaders on team principles of SIPOC.

Addison, Texas, Us

Coached and developed cross-functional teams to improved performance, grow production, and increase profitability. Trained team leads on relationship of team performance to overall business performance through scorecard design, expectation development, and key performance indicators. Ensured profitability through business analysis, including salary expense and revenue generation comparison.

Addison, Texas, Us

I held three positions as Business Analyst from 2005 through 2008; Quality Assurance 2005 - 2006, CPR 2006 - 2007, and Information Management 2007 - 2008. In each position, I conducted business analysis and developed senior level reporting packages. I drove department productivity reporting tools and ad hoc report, supporting optimization of staffing levels, operational efficiency, and increased profitability.

Oversaw the purchasing of $1.2B in vehicle and equipment assets focusing on people, process, customer satisfaction, and performance metrics.

Oversaw production and distribution of driver procurement tools to clients.

Maintained comprehensive reporting tools, prospective and existing client information database maintenance and management. Managed multiple projects simultaneously in fast paced environment while adhering to strict accuracy expectations and time lines.