Margarita Bravo-Mullen Email & Phone Number

New York, Ny, Us

Teaneck, New Jersey, Us

Teaneck, New Jersey, Us

New York, Ny, Us

Formerly, GHI (Group Health Incorporated), and HIP health plans of NY. Day to day operations include: configuration of call center requests based on end user business requirements. Daily handling of incident tickets related to call center routing and configuration. Working with EH project (EPMO) teams, on project implementation requiring Call center technical support and development. Required to work with all areas of IT on telecommunication integration, root cause analysis and problem resolution. Initiated and organized end user and telecom discussions aimed at streamlining business requirements, processes and efficiencies.

New York, Ny, Us

Assigned to Tommy Hilfiger NYC and handled all telecommunications request for service, software configuration, cross connects, installs, ACD configurations and installs on Siemens PBX. Worked on all aspects of New Siemens PBX install.

New York, Ny, Us

Designed Planned and Configured Rolm Phone mail Call Processing Menu applications. Designed, Planned and configured Automatic call center applications. Provided management and user community with detailed call center application flow charts. Managed installation project of 67 site Campus security system on NYNEX/Bell Atlantic intelepath network. Managed, coordinated, configured, and trained the 105 user Centrex to Rolm/Siemens installation known as the 90 Morningside project. Configured and coordinated all administrative voice and DCM date telephone moves, adds, and changes for an 18,000 user campus phone system. Performed Site Surveys, providing planning assistance to departments interested in new installations, Call Center installations, and reorganization of their telecommunications environments. Department Liaison to the user community. Coordinated Bell Atlantic request for installation of analog, Centrex, digital Centrex, and Intelepath lines. Participated in System Software requirements and the design of a Custom Dbase program facilitating the tracking of departmental work requests. Part of a team of individuals responsible for the redesign of WCS-Westinghouse communication billing software application, customized for Columbia University, Office of Communication Services.

New York, Ny, Us

Participated in the Planning and installation of a 2,500 line multi-location telecommunication system installation at Bronx Lebanon Hospital. Worked as part of a team in the planning and installation of a 500 line telecommunications system at South Hampton Hospital. Programmed the Northern Telecom SL1 to facilitate daily moves, adds, and changes for the New York office 1,000 line system. Coordinated all requests for toll free service, and installations.

Framework 8 Deployment

Framework 8 Foundation

Information Technology

Basic Acm Administration

Framework Installation And Configuration

Framework Overview

Siemens Cu_85 Hipath Procenter 5.1 Design Administration

2004 Blue Pumpkin Director Enterprise

Siemens Troubleshooting Acd Reports

Siemens Hipath Procenter 4000 Acd Administrator

Certified Genesys Engineer

Hicomm 300 E Cs Business View Call Center Management Systems

Phonemail Call Processing And System Administrator Software Networking

9751 Pbx Acd Training (Rel.9005.1.75)

Macstar – 5Ess

Management Training Certification

Rolm 9751 Data Systems Seminar

Rolm Education 9751 System Management Training

Telephone Management System

Business Administration And Management, General

Education record