Mary-Ann Brayne Email & Phone Number

Sunshine Coast, Qld, Au

Birtinya

• As part of a team, deliver a high-quality telephone and reception service to customers, service providers, client and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs.• Promptly attend to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response;• Operate effectively as part of a team environment and deliver quality, timely and effective customerservice;• Maintain effective working relationship and liaise effectively and professionally with all levels of staff.• Maintain skills to effectively use a range of information and communication technology.• Assist customers who at times may be upset or display challenging behaviours due to their disability,with courtesy and understanding.• Maintain confidential, accurate and complete records of your work activities, including customer contact, customer information and referrals;• Provide through a range of administrative functions as required: sending regular standardised and adhoc customer letters on behalf of trust officers; daily fast payment and weekly payment runs, daily cashier and postage reconciliation, reporting and maintenance pool vehicle; opening; weekly stationery, postage and freight stationery orders;• Trouble shooting and resolving technical issues, eg. photocopier/printer repairs, collection/recycle empty toner/printer cartridges; • Contribute to a positive and safe work environment by modelling conduct that is culturally capable,inclusive, respectful, and ethical;• Keeping yourself and others safe and well - Maintaining office phone list, emergency evacuation contact list, evacuation maps and first aid kits;• Other duties as required.

Australia

Prepare Export documents for meat export

Sippy Downs

Sunshine Coast Queensland

This company specialises in Management Consulting; Strategic Planning; Dispute Resolution; Human Resource Management; Training and Development. Located on the Sunshine Coast with customers Queensland Wide.• Developing Brand Identity, corporate identity, visual concepts;• Develop Integrated Marketing Communication Plan – SWOT, PESTLE, PORTERS;• Develop Digital Marketing Strategy to achieve business goals and objectives;• Develop Digital Presence – Website, Facebook, LinkedIn, Google+, Google Place;• Developed and coordinate PR materials in line with branding and business plan including: press release, social media, brochures, print advertising; blog, e-newsletter;• Develop Market Research tools – surveys and customer feedback forms;• Strategic Planning and business development;• Identify and manage risks for the benefit of the business;• Supervise staff and contractors to ensure projects delivered on-time and in budget;• Provide considered & appropriate marketing and business advice;• Policy and procedural manuals.ACHEIVEMENTS:• Appointment Generation Initiative & Database Cleansing - Cricks Maroochydore Sugar Road Aug 2014• Salon Opening and Change of Location - Amanda Hair Design Nov 2013

Golden Beach

RESPONSIBILITIES• Discover the needs of prospective owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation to individuals• Establish trust with the prospective owner throughout the entire sales process to build on-going rapport.• Follow up face-to-face guest interaction with email, phone, or mail correspondence to facilitates use of Owner Services• Answer customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.• Assure complete and accurate processing of documents• Review details of contracts with customers once they decide on purchase.• Thoroughly review loan applications and financial documents with the customer and ensure completed properly.• Work with Sales Managers to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings• Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners)• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc)ACHIEVEMENTS• Achieve targeted sales and conversion ratio• Maintained a higher than targeted retention rate• Provided exceptional customer service with a high level of business acumen• High level of complete and accurate document processing• Accurate tracking and reporting of tours and owner interactions• Maintained active and good standing of Timeshare and Holiday Ownership Licence• Gain funding and support for 5km Fun Run team building and Wyndham Wishes Fundraiser activity

Ballinger Park Ballinger Road, Buderim,Qld 4556

RESPONSIBILITIES:• Assist the President and Secretary in their duties as required.• Undertake tasks at the request of the President or General Committee.• Attend weekly club committee meetings.• Participate in discussion and decision making of the committee.• Look after Marketing, Sponsorship & Events portfolioACHIEVEMENTS:• Increase Kiosk and Bar revenue;• Process review, documentation and improvement;• Increase staff performance;• Implement new cash handline and retail procedures;• Development of 3-5 year Strategic Plan;• Funding submissions for Buderim Foundation $10,000, Get Going $10,000 and Get Playing $100,000 with DNPRSR • Committee Restructure and upgrade of position descriptions.Buderim Wanderers Football club is one of the largest and oldest clubs located on the Sunshine Coast. With over 600 members made up of men, women and children ranging from Under 6 to Super Oldies. Playing football is fun, healthy and keeps you fit. We have a number of sponsorship and advertising packages available including website ads, Field signage, team sponsorship and for a very limited time senior shirt sponsor. For more information please contact the club on 54451409 or club@bwfc.com.au

Forest Glen

This company specialises in Marketing, Market Researching and sampling of natural products through a subscription membership program. Located on the Sunshine Coast with customers through Australia.• Developed strong relationships with suppliers and develop a clear understand of their business objectives and future plans;• Develop a brand strategy for suppliers that ensure the supplier connects with consumers through a range of touch points to maximise brand exposure, eg. In the Box, Box Flyer, e-Newsletter, monthly product survey, blog, social media channels, competitions, sponsorship, supplier interviews;• Account Management of independent brands, large brands and online/e-commerce brands• Research of national market to maximise sales and identify new account opportunities;• Develop and deliver brand messages to suppliers/members through various channels;• Liaise with suppliers and key contacts to ensure full engagement;• Work with owners to develop marketing and communication strategy to increase market share and maximise Native Box ;• Work with Supplies to develop marketing strategy to achieve brand outcomes;• Develop and program social media for all campaign;• Achieving, tracking and reporting of sales results;• Review, measure and analyse competitor information and activity to assist with business decisions and strategic planning;• Maintain existing database and acquisition of new suppliers; • Networking and developing own leads to attract new business;• Strong presentation and communication skills when calling, meeting and presenting to clients/potential suppliers.

Maroochydore

This is a non-profit organisation that specialises in advocating on behalf of business to all levels of government, providing networking opportunities for businesses, professional development and support to members.• Develop IMC Plan to securing Sponsorship for Sunshine Coast Business Awards (SCBA);• Maintain contact lists/database Sunshine Coast Business Expo (SCBE);• Assist with development of Social Media strategy for SCBE & SCBA;• Liaise with PR & Media agencies, sponsors, keynote & presenters, exhibitors and service providers to facilitate SC Business Expo and SC Business Excellence Award objectives;• General project management and administrative duties as required;• Project Manager 2 x Sunshine Coast Business Expo’s – 2012 & 2013;• Stakeholder relationship management;• Member and sponsor recruitment and development;• Coordinating and growing chamber mailing lists and databases;• Investigate, Design and Implement e-Business Solution including Wordpress CMS, Event Management & Payment Gateway features 1. Maroochydore Chamber of Commerce, 2. Signature Events - SC Business Expo & SC Business Awards;• Implement Digital Marketing Strategy and manage all Social Media channels for 3 entities: Facebook, Google+, LinkedIN, Twitter;• Editor ‘Voice Magazine’ Business Awards Edn & Business Expo Edn – 2012 & 2013;• Review, researched and implement significant changes to the Business Expo: New Branding and corporate identity; Brand transition; Introduced Expo App, Video Exposure, Start-up Ecosystem; Health Hub, Kidz Biz, Business Forum; Electronic Expotunity. All changes were to address 2011 & 2012 Expo Review;• Assisted in the delivery of 2 x Sunshine Coast Business Awards;• Coordinated Cotton Tree Christmas Carols fundraising booth – 2012 & 2013; • Delivered no less than 12 Business Networking Functions;• Delivered 1 major fundraiser – raised $15,000 from local Businesses for The Orangutan Project in support of local environmentalist.

Mount Coolum

This company specialises in website design, search engine optimisation, web marketing and social media.• Market oriented copywriting and code re-writing;• Keyword research and analysis using Market Samurai;• Search engine Optimisation (SEO)• Content positioning, landing pages and back linking to increase traffic;• Social Media strategy and implementation-Facebook, Twitter, Google + for account managed customers to drive traffic and increase conversion/sales;• Review Google Analytics and Social Media Insights;• Make recommendations and necessary changes.

Leading and motivating a high performing teamRole model professional sales and customer service skillsEnsure a high quality customer experienceAbility to engage customers and close saleMonitor and maintain team performance - sales and customers serviceCommunicate team and company targets and direction

Maroochydore

This company specialises in telecommunication services to residential and business customers in Australia.• No 1 Portfolio Manager Nationally 2004/2005;• Top 5 Portfolio Manager Nationally 1st, 2nd, 3rd & 4th Quarter 2004/2005;• Achieved sales target every month by at least 3 x Target value;• Achieved Winback & Sales Targets & exceeded by total 178%;• Achieved 100% customer contact quarterly;• Accurate and efficient provision of services;• Establish/manage strategic customer relationship/s and ongoing development of relationship/s to achieve customer satisfaction including, executive level customer contact plans across multiple business units• Manage significant internal and external stakeholder management issues• Develop and manage a Telstra Executive contact strategy• Achieve revenue and Sales objectives for a defined portfolio of strategic customers• Develop, lead and implement the account strategy via the relevant account plans and portfolio plan including the forming of commercial judgment relating to cross BU impact, competition issues and commercial trade-offs required to achieve the sales strategy

Mount Isa

This project was established to increase the on the ground technical skills in rural and remote aboriginal communities: Burketown, Dajara, Doomadgee, Kurumba, Mornington Island and Mt Isa. It was a federally funded project through the Networking the Nation fund, sponsored by Queensland health and in partnership with Education Queensland and Local Government.• Planning and guiding the project delivery processes from inception to completion (initiation, planning, executing, controlling and closing);• Ensuring all necessary management and administration procedures are carried out to achieve efficient operations and proper financial management of the Program;• Facilitate regular communication with Project sponsors and participants including regular project meetings, project reports, project briefing, quarterly reviews and reports to project funding body;• Develop and maintain relationsips across the project sponsors, participants, funding body and other key stakeholders.• Working with the management to comply with governance requirements and financial management requirements;

Mount Isa, Queensland, Australia

Brisbane

Bachelor Of Business (Marketing), Major: Marketing Research | Minor: International Business

Activities and Societies: Australian Market and Social Research Society - Member since 2011 Bachelor of Business (Marketing) - minor.

Diploma Of General Insurance, Insurance

Certificate Iv In Small Business Management, Competency Achieved

Activities and Societies: Address Customers needs; Promote innovation in a team environment; Undertake marketing activities; Build client.

Investigate And Design E-Business Solutions, Bsbebu501A

Activities and Societies: Get up to Speed Program, delivered by The Creative Collective; Funded by Skills Queensland and Presented.

Certificate Iv Taa, Upgrade Workplace Assessment And Training

Enterprisers Program Scholarship

Certificate Iv, Workplace Assessment And Training

Bachelor Of Contempory Studies

Studied part-time while working full-time. Not completed due to relocation to Mount Isa for Career opportunity. Course not offered.

Certificate, Project Management

Diploma Of Business, Manager

Studied Part-time while working full-time. Not completed - ceased studying when TAFE changed to competency based assessments.