Melissa Bridges Email & Phone Number

United States

Remote

Ann Arbor, Michigan, United States

• Help to develop new sales processes alongside the sales manager
• Setting up and maintaining new CRM database in Zoho CRM
• Creating new tracking reports in Tableau and email templates in PushMetrics for monthly customer statistics emails
• Updating and maintaining PawnGuru WordPress blog
• Monitoring revenue from external partnerships
• Helping with other projects as needed

Ann Arbor, MI

• Customer support via phone and email
• Technical support and troubleshooting for our MuniOS website and for internet roadshows
• Document processing and editing for website integration in order to create print-ready files of municipal bond offerings
• Prioritize multiple different types of file submissions in Outlook
• Maintain and manage several databases for internet roadshows and mailing information
• Coordinate MuniOS internet roadshows: process Power Point slides, code and enter data for website integration, schedule and monitor pre-recorded and live audio recordings

Ann Arbor, MI

• Provide customer service on a daily basis for many different issues regarding insurance policies
• Handle sales questions
• Process quotes for auto and fire insurance policies
• Manage billing and collections on past due accounts
• Collect currency and checks for bank deposits three times a week

Saline, MI

• Consult with customers regarding subscription renewals
• Promote additional digital products and serials management services to drive revenue
• Collect and update customer contact information in CRM systems
• Acknowledge and address customer concerns
• Conduct online research to identify and update customer information
• Administer email marketing campaigns to generate product leads

Publisher relations, handling multiple types of websites and document formats to determine the most effective manner to obtain electronic publications, managing CRM database for all electronic publications, prioritize titles based on revenue, creating processes and procedures for each new publication as needed.

Saline, MI

• Project management: XanEdu, Bondi Periodicals, The Declassified Documents Collection (DDRS), Reveal
• Perform quality assurance process on all projects and manage any corrections needed
• Manage vendors on a daily basis, including responding to questions, assigning tasks and providing feedback
• Troubleshooting applications and hardware issues for the team
• Create and maintain process specification documentation for all projects
• Maintain collaborative relationships with vendors, customers and other IDC employees

Wixom, MI

- Recorded and prepared orders for specialty and wedding cakes, cookies and baked goods.- Calculated payroll hours for employees.- Assisted customers on a daily basis, both in person and over the phone.- Worked efficiently with little to no supervision.- Supervised two employees on correct procedures.- Managed inventory of baking supplies, office supplies.

Southfield, MI

- Reviewed and processed distribution, contribution, and annuity and mutual fund liquidation requests.- Performed heavy data entry as well as various clerical duties.- Maintained and updated department and personal calendars.- Trained five new employees on department policies and IRS rules and regulations.

Data Engineering

Associate’S Degree, Baking And Pastry Arts/Baker/Pastry Chef, 3.79

Activities and Societies: Summa Cum Laude