Mathieu Brillon Email and Phone Number
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Senior Executive with 20 years of progressive Strategy and Operations leadership experience. Expert at building strategies, managing cross functional teams and leading complex projects. A focused leader with strong communication skills, who is flexible and firmly believes in the collaborative teamwork approach to achieve success. Recognized for his creativity, his resourcefulness and well-honed analytical and conceptual skills. A team player who values innovation and entrepreneurship.A results-driven and forward-thinking operations leader with a proven track record in P&L management, process optimization, organizational development, project leadership, customer success strategy, strategic planning, and operations design. Highly skilled at business systems architecture roadmap and implementation. Self-directed and highly organized with an ability to foresee problems, implement solutions, and cultivate positive relationships with clients and colleagues at all organizational levels.
Embay Consulting
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OwnerEmbay Consulting Jan 2019 - PresentHelping businesses achieve scalability through transformation and human-centred systems designs, building the foundation to better data-driven decision making.Expertise:-Customer Journey mapping-GTM Process documentation-GTM Systems Strategy and Operations-Customer Data Platform (CDP)-GTM systems administration -
Director, Gtm Systems Strategy & OperationsUipath Dec 2023 - Aug 2024New York, Ny, Us• Owned operationalization of Global GTM strategy.• Led cross-functional use case management and operationalization via GTM systems.• Led cross-functional initiatives to improve customer 360 data visibility across functions.• Implemented best practices in systems lifecycle management. -
Director, Customer Success OperationsUipath Jan 2022 - Dec 2023New York, Ny, Us• Owned operationalization of Global Customer Success strategy.• Led implementation of new operating rhythm and operations delivery lifecycle for customer services and success organization.• Led design and implementation of Gainsight CS platform and expanded its adoption by 10 times. -
Senior Vice President Operations TechnologyValuize Apr 2021 - Jan 2022Vancouver, British Columbia, Ca• Oversaw Customer Solutions Delivery and operational leadership Product Innovation divisions.• Led delivery of major customer success strategic mandates for various well-known late-stage enterprise B2B SaaS companies.• Scaled processes to support 400% growth of business over 24 months. -
Director Solutions DeliveryValuize Feb 2019 - Apr 2021Vancouver, British Columbia, CaManagement of the Solutions Delivery division and leadership on various aspects of the operations of the firm, specializing in Customer Success strategy and operations. -
Senior Vice President, Corporate ServicesAbsorb Software Sep 2016 - Jan 2019Calgary, Ab, Ca• Served as active member of Senior Executive team and management of large portfolio of operational divisions.• Successfully planned and implemented corporate strategy, bringing company from $10M to $30M annual revenue in under four years, with 40% year-over-year growth rate.• Launched Partner Channel division.• Incorporated and implemented foreign subsidiaries.• Implemented Compliance division and deployed various compliance requirements and certifications (GDPR, SOC 2, GxP).• Implemented reporting strategy through BI division.• Planned, implemented, and managed extensive ecosystem of applications and processes around Salesforce supporting Customer Success Operations’ 360-view of customers. -
Director, ImplementationsAbsorb Software Mar 2014 - Sep 2016Calgary, Ab, Ca• Managed customer success strategy and operations and professional services divisions.• Led direct and indirect cross-functional teams of 35 professionals.• Standardized and streamlined customer implementation process, reducing onboarding times from 110 days down to 80 days.• Led migration of entire customer base to latest platform.• Oversaw creation and expansion of customer success strategy and operations division, driving client retention above 90%.• Implemented and managed extensive ecosystem of business systems applications centralized around Salesforce. -
Consultant - Implementation SpecialistPbi Actuarial Consultants Mar 2013 - Oct 2013Vancouver, Bc, CaResponsible for implementation of a new Pension Administration system -
Corporate Strategy And Solution Development ConsultantGlobos Services Financiers Inc. Feb 2010 - Dec 2012Offered management consulting services to a new financial planning and actuarial consulting SME
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Consultant - Senior Implementation AnalystMercer Nov 2011 - Nov 2012New York, Ny, UsImplementation of large-scale pension plans to the pension administration system -
Consultant - Implementation AnalystEds, An Hp Company May 2008 - Feb 2010Houston, Texas, UsImplementation of large-scale pension plans to the pension administration system -
Consultant - Implementation Team LeadMorneau Sobeco Jul 2005 - Apr 2008Toronto, Ontario, CaManage a five person team for the implementation of a large-scale pension plan as part of a contract with the US Government -
Associate Actuarial ConsultantLes Actuaires-Conseils Bergeron & Associés Inc. Jan 2001 - Jul 2005Management of pension plan actuarial evaluations and benefits improvement scenarios
Mathieu Brillon Skills
Mathieu Brillon Education Details
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Hec MontréalManagement And Operations -
Hec MontréalMba -
Université De MontréalActuarial Science
Frequently Asked Questions about Mathieu Brillon
What company does Mathieu Brillon work for?
Mathieu Brillon works for Embay Consulting
What is Mathieu Brillon's role at the current company?
Mathieu Brillon's current role is Senior Executive | Customer Strategy + Operations | Human-centered Systems Thinker | Ex - Uipath HP AbsorbLMS Valuize.
What is Mathieu Brillon's email address?
Mathieu Brillon's email address is ma****@****ail.com
What is Mathieu Brillon's direct phone number?
Mathieu Brillon's direct phone number is (403) 717*****
What schools did Mathieu Brillon attend?
Mathieu Brillon attended Hec Montréal, Hec Montréal, Université De Montréal.
What are some of Mathieu Brillon's interests?
Mathieu Brillon has interest in Innovation, Business Strategy, Entrepreneurship, Marketing, Crossfit.
What skills is Mathieu Brillon known for?
Mathieu Brillon has skills like Project Management, Management, Business Strategy, Business Analysis, Management Consulting, Analysis, Leadership, Strategy, Outsourcing, Consulting, Actuarial Science, Project Planning.
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