Mathieu Brillon

Mathieu Brillon Email and Phone Number

Senior Executive | Customer Strategy + Operations | Human-centered Systems Thinker | Ex - Uipath HP AbsorbLMS Valuize @ Embay Consulting
Mathieu Brillon's Location
Montreal, Quebec, Canada, Canada
Mathieu Brillon's Contact Details

Mathieu Brillon personal email

Mathieu Brillon phone numbers

About Mathieu Brillon

Senior Executive with 20 years of progressive Strategy and Operations leadership experience. Expert at building strategies, managing cross functional teams and leading complex projects. A focused leader with strong communication skills, who is flexible and firmly believes in the collaborative teamwork approach to achieve success. Recognized for his creativity, his resourcefulness and well-honed analytical and conceptual skills. A team player who values innovation and entrepreneurship.A results-driven and forward-thinking operations leader with a proven track record in P&L management, process optimization, organizational development, project leadership, customer success strategy, strategic planning, and operations design. Highly skilled at business systems architecture roadmap and implementation. Self-directed and highly organized with an ability to foresee problems, implement solutions, and cultivate positive relationships with clients and colleagues at all organizational levels.

Mathieu Brillon's Current Company Details
Embay Consulting

Embay Consulting

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Senior Executive | Customer Strategy + Operations | Human-centered Systems Thinker | Ex - Uipath HP AbsorbLMS Valuize
Mathieu Brillon Work Experience Details
  • Embay Consulting
    Owner
    Embay Consulting Jan 2019 - Present
    Helping businesses achieve scalability through transformation and human-centred systems designs, building the foundation to better data-driven decision making.Expertise:-Customer Journey mapping-GTM Process documentation-GTM Systems Strategy and Operations-Customer Data Platform (CDP)-GTM systems administration
  • Uipath
    Director, Gtm Systems Strategy & Operations
    Uipath Dec 2023 - Aug 2024
    New York, Ny, Us
    • Owned operationalization of Global GTM strategy.• Led cross-functional use case management and operationalization via GTM systems.• Led cross-functional initiatives to improve customer 360 data visibility across functions.• Implemented best practices in systems lifecycle management.
  • Uipath
    Director, Customer Success Operations
    Uipath Jan 2022 - Dec 2023
    New York, Ny, Us
    • Owned operationalization of Global Customer Success strategy.• Led implementation of new operating rhythm and operations delivery lifecycle for customer services and success organization.• Led design and implementation of Gainsight CS platform and expanded its adoption by 10 times.
  • Valuize
    Senior Vice President Operations Technology
    Valuize Apr 2021 - Jan 2022
    Vancouver, British Columbia, Ca
    • Oversaw Customer Solutions Delivery and operational leadership Product Innovation divisions.• Led delivery of major customer success strategic mandates for various well-known late-stage enterprise B2B SaaS companies.• Scaled processes to support 400% growth of business over 24 months.
  • Valuize
    Director Solutions Delivery
    Valuize Feb 2019 - Apr 2021
    Vancouver, British Columbia, Ca
    Management of the Solutions Delivery division and leadership on various aspects of the operations of the firm, specializing in Customer Success strategy and operations.
  • Absorb Software
    Senior Vice President, Corporate Services
    Absorb Software Sep 2016 - Jan 2019
    Calgary, Ab, Ca
    • Served as active member of Senior Executive team and management of large portfolio of operational divisions.• Successfully planned and implemented corporate strategy, bringing company from $10M to $30M annual revenue in under four years, with 40% year-over-year growth rate.• Launched Partner Channel division.• Incorporated and implemented foreign subsidiaries.• Implemented Compliance division and deployed various compliance requirements and certifications (GDPR, SOC 2, GxP).• Implemented reporting strategy through BI division.• Planned, implemented, and managed extensive ecosystem of applications and processes around Salesforce supporting Customer Success Operations’ 360-view of customers.
  • Absorb Software
    Director, Implementations
    Absorb Software Mar 2014 - Sep 2016
    Calgary, Ab, Ca
    • Managed customer success strategy and operations and professional services divisions.• Led direct and indirect cross-functional teams of 35 professionals.• Standardized and streamlined customer implementation process, reducing onboarding times from 110 days down to 80 days.• Led migration of entire customer base to latest platform.• Oversaw creation and expansion of customer success strategy and operations division, driving client retention above 90%.• Implemented and managed extensive ecosystem of business systems applications centralized around Salesforce.
  • Pbi Actuarial Consultants
    Consultant - Implementation Specialist
    Pbi Actuarial Consultants Mar 2013 - Oct 2013
    Vancouver, Bc, Ca
    Responsible for implementation of a new Pension Administration system
  • Globos Services Financiers Inc.
    Corporate Strategy And Solution Development Consultant
    Globos Services Financiers Inc. Feb 2010 - Dec 2012
    Offered management consulting services to a new financial planning and actuarial consulting SME
  • Mercer
    Consultant - Senior Implementation Analyst
    Mercer Nov 2011 - Nov 2012
    New York, Ny, Us
    Implementation of large-scale pension plans to the pension administration system
  • Eds, An Hp Company
    Consultant - Implementation Analyst
    Eds, An Hp Company May 2008 - Feb 2010
    Houston, Texas, Us
    Implementation of large-scale pension plans to the pension administration system
  • Morneau Sobeco
    Consultant - Implementation Team Lead
    Morneau Sobeco Jul 2005 - Apr 2008
    Toronto, Ontario, Ca
    Manage a five person team for the implementation of a large-scale pension plan as part of a contract with the US Government
  • Les Actuaires-Conseils Bergeron & Associés Inc.
    Associate Actuarial Consultant
    Les Actuaires-Conseils Bergeron & Associés Inc. Jan 2001 - Jul 2005
    Management of pension plan actuarial evaluations and benefits improvement scenarios

Mathieu Brillon Skills

Project Management Management Business Strategy Business Analysis Management Consulting Analysis Leadership Strategy Outsourcing Consulting Actuarial Science Project Planning Team Leadership Integration Marketing Strategic Planning Entrepreneurship Analytical Skills Customer Relationship Management Organizational Development Defined Benefit Pension Administration Marketing Strategy Pensions Change Management Business Process Improvement Data Analysis Crm Process Improvement Business Process Project Management Office Program Management Business Intelligence Requirements Gathering Power Bi Visual Basic For Applications Microsoft Sql Server Software As A Service Gainsight Training Cross Functional Team Leadership Excel Models Salesforce.com Administration Clarizen Zuora Customer Success Salesforce.com Continuous Improvement Pension Funds Investment Strategies Modeling Tools Employee Benefits Financial Services Salesforce.com Implementation

Mathieu Brillon Education Details

  • Hec Montréal
    Hec Montréal
    Management And Operations
  • Hec Montréal
    Hec Montréal
    Mba
  • Université De Montréal
    Université De Montréal
    Actuarial Science

Frequently Asked Questions about Mathieu Brillon

What company does Mathieu Brillon work for?

Mathieu Brillon works for Embay Consulting

What is Mathieu Brillon's role at the current company?

Mathieu Brillon's current role is Senior Executive | Customer Strategy + Operations | Human-centered Systems Thinker | Ex - Uipath HP AbsorbLMS Valuize.

What is Mathieu Brillon's email address?

Mathieu Brillon's email address is ma****@****ail.com

What is Mathieu Brillon's direct phone number?

Mathieu Brillon's direct phone number is (403) 717*****

What schools did Mathieu Brillon attend?

Mathieu Brillon attended Hec Montréal, Hec Montréal, Université De Montréal.

What are some of Mathieu Brillon's interests?

Mathieu Brillon has interest in Innovation, Business Strategy, Entrepreneurship, Marketing, Crossfit.

What skills is Mathieu Brillon known for?

Mathieu Brillon has skills like Project Management, Management, Business Strategy, Business Analysis, Management Consulting, Analysis, Leadership, Strategy, Outsourcing, Consulting, Actuarial Science, Project Planning.

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