Michael Brohamer Email & Phone Number

Seal Beach, CA, US

United States

Seal Beach, CA

Seal Beach, CA

• Ensure the optimal performance of business-critical server networks, workstations, user applications and databases. Assess the capabilities of existing systems and processes with the goal of identifying improvement.
• Mentored and managed teams with varying skillsets responsible for application development, business system transitions, hardware/software maintenance and customer support.
• Created in-depth technical analysis of all IT systems, including the governance framework, architecture, disaster recovery and business continuity; delivered gap analysis and implemented recommendations, attaining 99%.
• Designed, managed and improved infrastructure capacity and achieved 100% user satisfaction for all hardware, networking, software and security systems for over 250 users by implementing industry standard best practices.
• Delivered business services and kept IT expenditures under budget resulting in functional realignment, system refinement and significant cost savings.
• Ensured successful cross-network connectivity for users working in off-shore locations including China, India and Saudi Arabia.

Ensure the optimal performance of business-critical server networks, workstations, user applications and databases. Assess the capabilities of existing systems and processes with the goal of identifying improvement opportunities. Evaluate emerging technologies for suitability with long-term business goals. Procure hardware, software and equipment to meet.

Long Beach, CA

Responsible for supervising and leading the team of IT Operations system administrators. Managed all aspects of design, maintenance, support and operations of the IT server operations, including providing technical, project and supervisory leadership.

Responsible for managing teams providing comprehensive technical IT related support and development for 600 regional, corporate and mobile users. Provided leadership for cross-functional teams to ensure network availability and renovation while adhering to customer support requirements. Managed budgets and resource allocation while improving business.

Responsible for managing teams providing comprehensive technical IT related support and development for 600 regional, corporate and mobile users. Provided leadership for cross-functional teams to ensure network availability and renovation while adhering to customer support requirements. Managed budgets and resource allocation while improving business.

Provided technical expertise in systems development, integration and implementation using various software development tools.Collaborated on the implementation and testing of the MitsubishiCars.com website to increase brand awareness and customer education regarding offered products.Established technical requirements for national dealer meeting resulting.

Developed solutions designed to increase Call Center productivity, alleviate redundancy and provide uniformity of data and processes. Provided quality support and training for all remote sites and field managers through development of software applications and processes which promoted efficiency and profitability. Created a centralized database with forms.

Developed relational database solutions aimed at reducing data and process redundancy as well as providing intuitively designed data access to Call Center operators and allowing management to track and become notified of "out-of-line" conditions with regards to inappropriately closed customer issues as relates to the sales operations.