Mike Brom Email & Phone Number

Utrecht, Netherlands

Amsterdam, Noord-Holland, Nederland

Leading a team of 9 experts in the role of data analysts and process managers. The team is responsible for maximizing the impact of ING Branches and Service Points based on fact-based reporting and pro-active in-depth analysis and advice. In addition, the team is responsible for optimizing the (local) planning of all Financial Coaches and making sure that the locations of our physical network are continuously optimized.We provide Leads and Advisors of the ING Branches and Service Points with the insights to drive and improve performance and sales every day. In addition, we provide insights to optimize customer processes and the locations of our physical network. As part of Business Development and Continuity, we are jointly responsible for strategic development and maximizing efficiency and (commercial) results.

Amsterdam, Noord-Holland, Nederland

As a Process Expert within the Global Process Management team, I execute projects to enable easy, uniform and digital processes for ING. We are part of a community ~150 process experts in ING across 12+ countries . We set global standards and designs, executing and implementing process improvements as well as increasing the process craftmanship across ING. We are an international team of around 50 smart and ambitious people coming from different backgrounds, who are driven to make impact for ING.

The ING Blackbelts are a team of internal consultants, with a focus on operational excellence. Our approach is data driven and fact-based, both substantively as well as at an interpersonal level. We do this by clearly articulating a value-adding goal, focusing on the root-causes, implementing change and making sure the change stays embedded in the organisation. Blackbelts work closely together with first-line employees all the way to senior management on a broad range of high-impact projects, such as:• Improving or (re-)designing processes so that ING can provide the best customer experience• Increasing the effectiveness of ING’s sales force• Implementing operational management and coaching departments towards operational excellence• Leading Data Science projects, providing analysis capacity and acting as the link between the business and Data ScientistsOverall, Blackbelts at ING strive for sustainable impact by inspiring business lines to implement a continuous improvement mindset.

Part of the Operations & Change International Talent Trainee program. This program entails multiple job rotations, annual global training events and extensive personal skills training. Within the COO domain I have to opportunity to bring together many disciplines, which means that among other things I will be working at the intersection of digitalisation, process engineering, data management and change execution.

Consultancy and advice along the lines of multiple disciplines, including Operations Management, Logistics and Information Systems. See Projects section for exemplary projects.

Researching the possibilities of real-time data driven flow management within the outbound passenger flow at the airport. Propose to enable an proactive flow management style for the airports' security filter that focuses on issue prevention by means of a real-time decision-support model. The decision-support model is three-fold and provides the decision makers with a real-time three hour ahead forecast of passengers that will arrive at the security filter, an expected waiting time for the 12 time intervals of 15 minutes within these three hours and finally the model suggests actions that the decision makers can take to mitigate upcoming exploding waiting times.

Eindhoven En Omgeving, Nederland

We provide (Dutch) travelers with Wi-Fi around the world, via their own private mobile network. As an Operations Director I am responsible for management, daily operations, training, sales, information systems and establishing company growth.

Eindhoven

We provide (Dutch) travelers with Wi-Fi around the world, via their own private mobile network. Next to assisting on operational and administrative related tasks my responsibility lay with managing and developing our Customer Information and Inventory Management System.

Executing a Quick Scan at the IoE department, consequently developing a new (automated) sales process and improving the current sales process.

Eindhoven En Omgeving, Nederland

The Gala Committee of Study Association Industria organizes the Gala on 5 December 2013. As a treasurer I am responsible for managaging financial records.

Eindhoven En Omgeving, Nederland

Providing extra tuition to secondary scholars. Subjects: Mathematics, Economics, English

Kasteelfeesten.nl provides catering for events, but it also offers a wide range of supplementary services. These services range from providing live music to creating complete stages for festivals. As a catering assistant my main job laid in providing the customers with excellent service by assisting them wherever needed.

WilbertStek mainly produces box hedge plants (Buxus sempervirens) on a large scale for B2B usage. I ensured operational quality and gave directions to other (younger) employees.

Magic Events provides its customers with lighting, sound and entertainment solutions for all kind of applications in the Netherlands. As a light and sound assistant I helped build the stages and assisted with other related activities.

Master Of Science (Msc), Operations Management & Logistics, 9

Master Of Science (Msc), Business Information Systems, 9

Master Of Science (Msc), Industrial Engineering

Exchange semester at the Institute of Industrial Engineering

Bachelor Of Science (Bsc), Industrial Engineering And Management Sciences, 8,5

Vwo-Diploma & Ib-Certificate English A2, N&T