Marcelo Bronzatti (Aws, Itil, Sre, Mba) Email & Phone Number

Recife, Pernambuco, Br

São Cristóvão, Sergipe, Br

Recife, Pernambuco, Br

• Support team management, SRE, Support team, projects and innovation, information security leader and change management with a total of 25 analysts.• Responsible for the company's infrastructure and cloud budget interactingwith service providers and brokers.• Participation in the DevOps project for automatic update deployment andresponsible for the entire AWS cloud architecture and support, in addition tomapping and optimizing costs with resources.• Implementation of new technologies such as SPOTINST, Kubernets, SOC,etc.• Negotiation and responsible for the implementation of service managementwith ITSM tool - TOPDESK (Modules implemented: Incident Management,Change Management, Asset Management, Project Management, ProblemManagement and SLM Management).• Responsible for Governance, processes and Information Security in additionto participation in matters related to LGPD.• Responsible for making decisions in conjunction with the company'sBORDER, participating in strategic meetings.• Responsible for issues related to the AWS cloud and AWS Partnerpartnership program, in addition to being the manager during the migrationfrom OnPremises to CLOUD of the company's solutions.• Team manager that has implemented ISO27001.

Recife, Pernambuco, Br

• Responsible to incidents and projects in internal infrastructure and a teamwith 8 analysts.• Responsible to implement new monitoring tools, asset inventory, Voip, andarchitecture of new network.• Responsible to software licenses and responsible to buy development andbuy new technologies. • Responsible to manage inventory and asset control. • Virtualization Hyper-v• Responsible to manage budget of infrastructure and datacenter team andalso responsible to manage accounts in provider such amazon, hotlink and WIPA Nethlerlands.

São Paulo, São Paulo, Br

• Responsible for planning and risk analysis, implementation support forchange management requests.• PIR Review analysis and feedback from Change Requests. • Participate together with technical teams (network, support, development)analyzing risks working like an integrator to all areas. • Development strategic forms to establish the Itil framework (CMDB) withChange Management. • Responsible for schedule meetings with all technical areas.• Responsible for prepare presentation to Change Advisory Board. (CAB)

Houston, Texas, Us

• Responsible to Due Diligences and Projects in Access Management Projects. • Novell IDM Project implementation at Braskem S/A. (Large brazilian multiunacional – Chemical Factory).• Outsourcing second level tickets and server administration. Vulnerability, audit and risk surveys.• Outsourcing Client facing (Braskem S/A, Telefonica S/A, Promon S/A).• Knowledge Active Directory Intel/Windows Platforms, Exchange, IDM Novell. Lotus Notes, Change Management Process, User Account Management Lotus Notes, Active Directory, GPO’s, Exchange Support.• Technical Support to users and customers.

• Deploying and managing Windows servers and Linux Firewall.• ERP Implementation in Financial, Materials, Products, Customer areas.• Report Development in FOXPRO. • Providing consultancy services to customers and employees.

São Paulo, Sp, Br

• Support Coordinator – Telefonica Project. • Responsible to 25 employees and 2 sites supports for Telefonica customer. • 1rd level service for corporate and VIP clients.• Administration of Windows NT servers, windows XP desktops.• Report directly to account managers.

• Clipper Developer to financial customers. • Responsible to developer to print bureau and Xerox Printers.

• ERP COBOL developer to all company.• Novell administrator.• Deploying and managing Windows servers • Providing consultancy services to customers and employees.• Project and implementation partnership with company management.

Master Of Business Administration (Mba), Information Technology Management

2004, Business Administration And Management, General