Marcelle Brown Email & Phone Number

United States

Emporia, Va

Accounts PayableAccounts ReceivableFinancial ConsultingTax & Payroll Preparation (Quarterly, Annually)File Previous Year Tax ReturnsBudget ForecastsPayroll ServiceBookkeepingFile LLC PaperworkFile DBA Paperwork

Emporia, Va

Attend monthly board meetings when requiredProcess AP/AR InvoicesProcess Payroll for Pool Staff during the summer seasonAssist in handling any questions and needs that are requested by City or County government in records and audits

Virginia

Accounting Teacher

Emporia, Va

Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerCommunicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsHandle night audits when needed

• Work with local contractors and provide all materials needed for projects.• Meet with the rest of the sales team to plan on ways to increase sales for the store.• Work with the Commercial Sales Team and the District Commercial Sales Team in making all attempts to bring in more sales for the store.• Work with vendors when they have new products to offer to get all information out to contractors in the area.

Emporia, Virginia

Help the GM assess the team and provide input on employee relations, team conflict and recognitionProvide on-going positive and constructive feedback to the teamHold individuals accountable for their performance and act on non-performers quicklyAssist GM in recruiting, interviewing, hiring and training the teamUtilize tools to improve turnover and retentionFoster an environment of personal accountability and excellenceMotivate the team to provide excellent guest satisfactionResolve dissatisfied guests positively and quicklyEnsure team is in clean, neat and appropriate uniformsPersonally demonstrate that guests’ needs are the highest priorityUtilize tools and systems to ensure team is providing Premier guest serviceAssist profit and loss management by following cash handling, security procedures, maintaining inventory, managing labor, reviewing financial reports and takes action to resolveHas a strong knowledge of processes and reports and can respond appropriatelyInspire and help team see their role in achieving restaurant goalsDevelop the team to exceed standards and targets (Guest Satisfaction, Labor, Speed)Assist GM in facility maintenance standards with a zero tolerance mindset

Baltimore, Maryland Area

Establishes weekly sales and labor targets; manages profitability; analysis variances and initiates corrective action to ensure company objectives are achieved.Controls labor and food costs through daily management and supervision.Consistently checks stock levels and orders supplies.Consistently develops new business and generates sales growth by role modeling and coaching the delivery of a positive guest experience, executing local restaurant marketing initiatives, and supporting and promoting community involvement.Manages product testing and deployment tests to ensure operational plans are executed within established guidelines.Maintains sparkling clean restaurants and ensures QSC standards are achieved.Ensures maintenance of facilities and equipment on a regular basis.Leads consistently to deliver excellent food quality, exceptional guest service, and cleanliness through the team using proven systems and routines.Role models Guest Service Excellence behaviors at all times.Resolves all guest complaints to customer satisfaction.Ensures the safety of guests and crew members through training and execution of food safety and restaurant safety standards and guidelines.Creates a positive team environment by recognizing and reinforcing individual and restaurant accomplishments.Prevents employee relation issues by consistently executing human resources practices and ensuring guidelines and processes are adhered to.Reinforces the compliance of all company policies and procedures (people, safety, assets, cash, etc.).Ensures compliance with employment law, safety regulations, and all company policies and procedures during all shifts.

Roanoke Rapids, Nc

Respond to member and nonmember requests regarding our services using established procedures and guidelines.Update member records in company database.Inform members of other AAA products to ensure they know the value of their AAA membership.Provide excellent customer service Navigate through multiple computer applicationsDispatch (Red Phone Priority) emergency calls from accident or vehicle disablement police calls. Dispatch for dealership and warranty roadside calls. Process A/P for tow facilities when needed

Associate Of Arts And Sciences (A.A.S.), Accounting And Business/Management

Associate Of Arts And Sciences (A.A.S.), Accounting