Mai'Tavia Heaird Email & Phone Number

With a robust background in healthcare administration, business, and human resources. I am confident in my ability to contribute effectively to your team while enhancing your management processes.In my current role as a Patient Concierge at US Radiology, I honed my skills in managing electronic referral systems, executing healthcare policies within the organization, and coordinating multi-market patient scheduling training systems. My experience in de-escalating issues with healthcare stakeholders and facilitating addendums from the radiology department has equipped me with the necessary skills to manage and negotiate contracts effectively. Furthermore, my technical proficiency with bac office software such as Oracle, AS400, RIS, Excel, Fuji, and Microsoft Office, combined with my analytical skills, will enable me to optimize contract terms and ensure compliance with regulatory standards.During my tenure at Alorica as a Lead Remote Customer Service Analyst, I developed a strong foundation in resolving employee issues through technological metric processes, performing technical assessments, and ensuring quality assurance of the customer experience. These experiences have refined my ability to analyze complex situations, develop strategic solutions, and communicate effectively with diverse stakeholders.My academic background, including a Bachelor of Science in less than a year from Liberty University and a Certificate of Healthcare Management from Western Governors University, has cultivated a solid understanding of business communication, operations management, and regulatory compliance.