Michelle Brown Email and Phone Number
Michelle Brown work email
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Michelle Brown personal email
Michelle Brown phone numbers
Results-driven GM/executive with P&L responsibility and progressive career advancement. A versatile and forward-thinking leader with a track record of business transformation using analytics, technology, and consumer insights to optimize investment, improve operational outcomes and drive profitable revenue growth.
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Senior Vice President, Commercial And Operational ExcellenceEncore Sep 2024 - PresentSchiller Park, Illinois, Us
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Senior Vice President Operations & Customer ExcellenceEncore Apr 2023 - Sep 2024Schiller Park, Illinois, Us
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FounderEighth And Quincy Mar 2022 - PresentProviding advisory services to business leaders worldwide.
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Founding MemberRr Fund Jan 2022 - PresentRR Fund was formed by an elite group of women of color and allies with a vision to close the gender and race wealth gap. In January 2022, the lab launched with 60 founding members and a million dollars in investments. Today, the RR Fund has 75 members and growing nationwide. Our focus is to remove fears and empower women to build wealth through the stock market, real estate, and angel investing. Our initiatives are driven by their passion for leadership, financial literacy, and the psychological impact of money across minority communities around the world.
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Advisory Board MemberIseatz Dec 2020 - PresentNew Orleans, Louisiana, UsStrategic advisor to high-growth, cutting-edge technology provider. iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings. -
Vp, Digital Products And AnalyticsUnited Airlines Jun 2020 - Mar 2022Chicago, Il, UsLed a global team of 250 team members. Remit included omnichannel CX, product management, e-commerce, digital marketing & personalization, advanced analytics (channel optimization, AI/ML, continuous improvement, and enterprise optimization systems), and data engineering. -
Vp Of Finance, Cfo - CommercialUnited Airlines Jun 2019 - Jul 2020Chicago, Il, UsSenior Finance leader for all commercial and corporate business units. Oversight of a $9 billion operating budget and $40B in revenues. Responsible for all aspects of financial management of the operating expense and revenue, including budget management, financial reporting, capital planning, and Board communications.
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Managing Director, Customer Service Houston (Iah) HubUnited Airlines Oct 2017 - May 2019Chicago, Il, UsLed customer operations for Houston Intercontinental Airport (IAH), the second-largest hub in the United network. Responsible for the direct oversight of 2,000+ airport operations employees and more than 15 million customers annually.
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Managing Director, Airport OperationsUnited Airlines Jun 2015 - Oct 2017Chicago, Il, UsAccountable for the development, training, and implementation of customer service, ramp service, and aircraft appearance policies, procedures, and technology for more than 25,000 airport operations employees and an extended network of service providers operating worldwide.Spearheaded complex operational implementation of Polaris product provisioning and Basic Economy, two signature United products that transformed the customer and employee experience.
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Managing Director, Currency Management - MileageplusUnited Airlines Sep 2014 - Jun 2015Chicago, Il, UsAppointed by the executive team to head the mileage redemption business unit and all aspects of loyalty currency P&L. Directed a cross-functional team of internal stakeholders, external partners, creative agencies, and technology partners to manage program profitability.Led product development, merchandising, and brand marketing efforts to increase the utility of MileagePlus loyalty currency. Leveraged analytics and CRM programs to manage the trade-off between currency breakage and return on redemption investment from target customer segments.
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Director, Mileage PlusUnited Airlines Mar 2010 - Sep 2014Chicago, Il, UsOversaw customer analytics projects on a database of 90M+ customers. Defined the strategy and led the implementation of MileagePlus' customer relationship management (CRM) initiative. Key leader during the merger of United and Continental Airlines. Led multiple workstreams dedicated to consolidating the legacy frequent flyer databases of both airlines during the merger and subsequent integration.
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Consultant / Team LeaderBain & Company Oct 2007 - Feb 2010Boston, Ma, UsWorked with clients from F500 to PE-backed companies in consumer products, aviation, and industrial sectors. Unique deliverables include: Redesigned customer research and marketing analytics effort for a $1B home services company. Applied a data-driven approach to design and pilot a new customer retention strategy in 3 regions. Detected $50M of organic growth opportunity for a $1B consumer products company. Spearheaded effort to standardize sales practices across 220 branch locations. Performance of 1st-year sales associates exceeded corporate goals by 200%. -
Various - Revenue Management, Network Analysis, Aadvantage MarketingAmerican Airlines Jun 2001 - Aug 2005Dallas-Fort Worth, Texas, Us
Michelle Brown Skills
Michelle Brown Education Details
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Duke UniversityEconomics -
University Of Michigan - Stephen M. Ross School Of BusinessBusiness
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University Of Virginia Darden School Of BusinessExecutive Education - Women'S Leadership Program
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The University Of Chicago Booth School Of BusinessImpact Leadership Fellow
Frequently Asked Questions about Michelle Brown
What company does Michelle Brown work for?
Michelle Brown works for Encore
What is Michelle Brown's role at the current company?
Michelle Brown's current role is Driving Growth & Operational Excellence | Essence Magazine Woman to Watch.
What is Michelle Brown's email address?
Michelle Brown's email address is mi****@****ted.com
What is Michelle Brown's direct phone number?
Michelle Brown's direct phone number is (402)-438*****
What schools did Michelle Brown attend?
Michelle Brown attended Duke University, University Of Michigan - Stephen M. Ross School Of Business, University Of Virginia Darden School Of Business, The University Of Chicago Booth School Of Business.
What skills is Michelle Brown known for?
Michelle Brown has skills like Marketing Strategy, E Commerce, Crm, Marketing, Multi Channel Marketing, Customer Insight, Team Building, Negotiation, Direct Mail, Analytics, Competitive Analysis, Strategy.
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