Michelle Brown Email & Phone Number

Schiller Park, Illinois, Us

Schiller Park, Illinois, Us

Providing advisory services to business leaders worldwide.

RR Fund was formed by an elite group of women of color and allies with a vision to close the gender and race wealth gap. In January 2022, the lab launched with 60 founding members and a million dollars in investments. Today, the RR Fund has 75 members and growing nationwide. Our focus is to remove fears and empower women to build wealth through the stock market, real estate, and angel investing. Our initiatives are driven by their passion for leadership, financial literacy, and the psychological impact of money across minority communities around the world.

New Orleans, Louisiana, Us

Strategic advisor to high-growth, cutting-edge technology provider. iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings.

Chicago, Il, Us

Led a global team of 250 team members. Remit included omnichannel CX, product management, e-commerce, digital marketing & personalization, advanced analytics (channel optimization, AI/ML, continuous improvement, and enterprise optimization systems), and data engineering.

Chicago, Il, Us

Senior Finance leader for all commercial and corporate business units. Oversight of a $9 billion operating budget and $40B in revenues. Responsible for all aspects of financial management of the operating expense and revenue, including budget management, financial reporting, capital planning, and Board communications.

Chicago, Il, Us

Led customer operations for Houston Intercontinental Airport (IAH), the second-largest hub in the United network. Responsible for the direct oversight of 2,000+ airport operations employees and more than 15 million customers annually.

Chicago, Il, Us

Accountable for the development, training, and implementation of customer service, ramp service, and aircraft appearance policies, procedures, and technology for more than 25,000 airport operations employees and an extended network of service providers operating worldwide.Spearheaded complex operational implementation of Polaris product provisioning and Basic Economy, two signature United products that transformed the customer and employee experience.

Chicago, Il, Us

Appointed by the executive team to head the mileage redemption business unit and all aspects of loyalty currency P&L. Directed a cross-functional team of internal stakeholders, external partners, creative agencies, and technology partners to manage program profitability.Led product development, merchandising, and brand marketing efforts to increase the utility of MileagePlus loyalty currency. Leveraged analytics and CRM programs to manage the trade-off between currency breakage and return on redemption investment from target customer segments.

Chicago, Il, Us

Oversaw customer analytics projects on a database of 90M+ customers. Defined the strategy and led the implementation of MileagePlus' customer relationship management (CRM) initiative. Key leader during the merger of United and Continental Airlines. Led multiple workstreams dedicated to consolidating the legacy frequent flyer databases of both airlines during the merger and subsequent integration.

Boston, Ma, Us

Worked with clients from F500 to PE-backed companies in consumer products, aviation, and industrial sectors. Unique deliverables include: Redesigned customer research and marketing analytics effort for a $1B home services company. Applied a data-driven approach to design and pilot a new customer retention strategy in 3 regions. Detected $50M of organic growth opportunity for a $1B consumer products company. Spearheaded effort to standardize sales practices across 220 branch locations. Performance of 1st-year sales associates exceeded corporate goals by 200%.

Dallas-Fort Worth, Texas, Us

Bs, Economics

Masters, Business

Executive Education - Women'S Leadership Program

Executive Education, Chicago Urban League + Booth, Impact Leadership Fellow