I am a self-motivated worker with high ambitions for accolades in continuous improvement, both for myself and the processes I support. I have a proven progressive achievement path, shown in my previous employment, through driving organizational growth, cost savings, and process improvements.
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Senior Product ManagerFortra May 2024 - PresentEden Prairie, Minnesota, Us -
Product ManagerFortra Nov 2018 - May 2024Eden Prairie, Minnesota, UsLeading the development of Email Security and Incident Response products. Focused on agile development practices to continually deliver valuable features to our customers.
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Product AnalystFortra May 2018 - Nov 2018Eden Prairie, Minnesota, UsFocusing on the development of the PhishLabs Enterprise Services suite, specifically the Security Awareness Training and Phishing Incident Response products.
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Client Success ManagerFortra Jun 2017 - May 2018Eden Prairie, Minnesota, UsThe Client Success team at PhishLabs focuses on delivering an exceptional customer service experience to our clients. The CSM is charged with providing a seamless post-sales on-boarding experience for our clients, day to day support and guidance to ensure complete client satisfaction, while identifying opportunities to provide additional services to our clients. This role is critical to developing long term client relationships, client retention and continued development of our technology and products.
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Customer Success ManagerAtlatl Software Mar 2016 - Jun 2017Charleston, South Carolina, Us -
Call Center SupervisorPheaa Jan 2010 - Dec 2015Harrisburg, Pennsylvania, UsManaging a team of 15-45 agentsReview of team and department level statistics to identify trendsAnalyzing contractual requirements and updating corresponding procedures Personnel time management and staffing Client contract reviews and negotiations Creation of tutorials for processes to enhance efficiency and accuracyTechnical troubleshooting and issue resolution for staffIdentification and implementation of automation initiatives -
Assistant Manager OperationsLatshmere Swim Club May 2004 - Sep 2010Supervised 15 -18 employees in 2 departmentsCreated schedules for employeesManaged employees and oversaw daily business operationsAdministered coaching and disciplinary measures for employeesDeveloped and lead team-building meetings and trainings
Michael B. Smith Skills
Michael B. Smith Education Details
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Hacc, Central Pennsylvania'S Community CollegeGeneral -
Temple UniversityGeneral
Frequently Asked Questions about Michael B. Smith
What company does Michael B. Smith work for?
Michael B. Smith works for Fortra
What is Michael B. Smith's role at the current company?
Michael B. Smith's current role is Senior Product Manager.
What schools did Michael B. Smith attend?
Michael B. Smith attended Hacc, Central Pennsylvania's Community College, Temple University.
What skills is Michael B. Smith known for?
Michael B. Smith has skills like Customer Service, Microsoft Excel, Process Improvement, Management, Leadership, Time Management, Analysis, Microsoft Office, Operations Management, Business Analysis, Team Building, Public Speaking.
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