Manu Saxena Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

• Promoted to Manager of the team within a year and completed the Harvard Business Review’s Foundation of Leadership Program for fast-track development• Established a modern employee recognition program which boosted productivity across the team• Stayed abreast of current business and regional trends relevant to stakeholders• Participated in customer calls with the sales team to address the RFP response/queries• Championed efforts to grow the reach within the regions through existing relationships. Increased number of Support Requests by 20%, including earlier non-supported regions: China, Korea and Japan, with localization support• Negotiated transaction terms and conditions, for each region for business processes• Guided proposals operations to continuing levels of efficiency and success• Created a resource tracking system to ensure work was assigned in a balanced and automated manner, reducing delays of up to 12 hours • Evaluated employee performance on a monthly basis and coached and trained accordingly increasing quality of work and employee motivation• Coached team members to exceed set benchmarks in efforts to reach personal and career-oriented goals of advancement within the company

Bengaluru Area, India

• Built and led a team of 5 bid managers and solution architect, an expansion of 20%, in overseeing large-scale RFPs representing annual sales of over $60 million annually• Interfaced with EMEA sales team, specifically France, Germany and the Nordics region to bring in greater business • Maintained a win ratio of 1 in 3 proposals• Advocated account strategies by driving flexible services that targeted all aspects of customer proposals: competitive positioning, executive messaging, proactive positioning, customer presentations, re-entry options, etc.• Facilitated and led bid status conference calls for the sales team• Served as the key interface/quarterback between the stakeholders and all relevant internal teams (i.e., Product Marketing/Management, TechOps, Professional Services, Legal) as needed to complete proposals• Achieved over 100% on-time delivery for over 150 + bid engagements with a 4.6 (out of 5) rating in overall bid process experience customer surveys• Trained, motivated and supervised staff through career path development efforts and incentive programs,• Identified areas for improvement and implemented new processes/procedures to increase efficiency and control• Maintained customer Salesforce Reports and self-created RFP tool (using VBA for Excel) to track all bid activities improving the efficiency of the team by 30% • Created utilization and efficiency dashboard using Microsoft Power BI to manage workload assignments

Noida Area, India

• Managed Stakeholder expectations and responded to Request for Proposals and Request for Information (RFP/RFI) for the Adobe Campaign solution, representing annual sales of over $35 million annually• Managed RFx documents in French for Adobe Campaign solution, part of Adobe Marketing Cloud• Recognized as a valuable member of the "AGS Rockstar for Collaboration" (Team) award in 2016• Managed multi-solution (Adobe Marketing Cloud) RFPs/RFIs by effectively collaborating with team members and solution consultants• Coordinated with different departments to review responses for different proposals • Documented proposal procedures and used the information for the training of colleagues • Developed QA processes to track stakeholder feedback and ensure the creation of high-quality deliverables/proposals • Developed Standard documentation for use across all proposal for the Digital Marketing Cloud solutions. • Developed Automation tool using VBA in MS Word and Excel to automate the creation of the standard documentation with RFx specific content • Managed key processes around the planning and development and validation of boilerplate content to use within RFx responses for the Adobe Campaign and Adobe Marketing Cloud solutions • Structured and developed internal multi-lingual database application to store boilerplate template responses for all Adobe Marketing Cloud solutions and to make certain that content is updated in a timely manner for global sales teams

Gurgaon, India

- Managed Stakeholder expectations and responded to Request for Proposals and Request for Information (RFPs/RFIs) for the Sales/Bid Management Teams through the RFx service. Co-ordinated with stake holders on deadline and scope requirements. Coordinated with different departments to review responses for different proposals. Documented processes and used information for training of colleagues.- Structured and collaborated on project plan for India connect project to promote our services within India as part of BRIC strategy. Prepared a service deck presentation. Led a group of 3 in the design of posters and promotional material to market key regional services. Conducted sessions on services to local teams, sales and development. Campaign resulted in an increased number of unique users by 200% and increased volume by 400% within India - Established a global initiative to support the Value Management team in providing support on benchmarking activities. Identified experts and sources for necessary information. - Created a dashboard using SAP Lumira for the SAP Management team to track the details of the learnings at SAP Labs India. Co-ordinated with the development team in order to identify limitations and identification of bugs. - Provided consultation to different teams on the use of Lumira and how to setup their dashboard.

Gurgaon, India

- Established an initiative to support the regional Business Development team to identify competitive details about customer base. Identified experts and sources for necessary information. Created customized status reports and organized bi-weekly meetings with stake holders to update them on status of calls and gathering feedback. - Established an initiative to support the local Business Development team to identify partner details and reference details for local customer base. Identified and coordinated with experts from Partner Management Team and local Customer Reference Manager in order to identify the necessary information for the local accounts. Created customized reports and organized bi-weekly meetings with stake holders to update them on status of call volumes and gathered feedback.- Supported RFx service by responding to RFx documents. Maintained all Bid related data. Identified experts to provide information on technical and functional questions related to different products. Coordinated with legal and tax departments and delivered price list to clients. Documented processes and used information for training of colleagues.

Gurgaon, India

- Prepared and delivered internal material and resources, such as process documents and work instructions, training documents and knowledge base materials. - Conducted research activities regarding SAP environment, internal systems and ecosystem in order to provide sales and marketing information to colleagues in Sales, Consultant, and Partners during different stages of the sales cycle.- Assisted local and global Bid Management teams by researching and responding to specific parts of RFPs/RFI’s.- Identified and Networked through constant communication with experts of different topics to include in the expert network to bring value to the field.

- Development and ongoing maintenance of the Global Content Architecture, Taxonomy - Development and maintenance of glossary of iTerms for content housed in the Sales and Marketing workspace. - Managed key processes around the planning and development and validation of Global meta-data for content in the Sales and Marketing workspace area.- Assisted in the development of short and long-term strategy (business requirements, proposals and recommendations) for content management infrastructure for 2010 VBM and Mid-market strategy

B.Sc, Computer Engineering

Activities and Societies: Alpha Phi Omega, Lehigh Cricket Club, Lehigh Indian Student Association- Elected as Treasurer of the Association.

International Baccalaureate

Activities and Societies: Interact Club- Received IB Diploma, 36/45 points - Director of Community Services for the Interact Club.