Mark Bunch Email & Phone Number

Odessa/Midland, Texas Area

Identifies, diagnoses, and resolves problems for users of the mainframe, personal Computer software and hardware, Internet, new computer technology, sever administration, active directory and network hardware installation and configuration. Provides one-on-one end-user problem resolution over the phone and via remote access for user approved PC software. Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems. Coordinates timely repair of all equipment covered by third-party vendor maintenance agreements. Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits. Installing and configuring computer hardware operating systems and applications. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware or software fault. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issues. Responding within agreed time limits to call-outs. Working continuously on a task until completion (or referral to third parties, if appropriate). Prioritizing and managing many open cases at one time. Rapidly establishing a good working relationship with customers and other professionals within organization. Testing and evaluating new technology.

Odessa/Midland, Texas Area

Rendered effective technical support to customers on various computer systems, network hardware, software, client hardware issues, as well as IP Phone configuration concerns. Efficiently handled the installation, evaluation, configuration, monitoring, maintenance, and analysis of computer software and systems in a client network environment. Operated remote monitoring and management applications to troubleshoot client's customer issues. Supported the management and maintenance of Microsoft networks, applications, virtualizations, firewalls, TCP/IP networking, VPNs, and shared storage systems. Responsible for documenting, evaluating, and enhancing current processes and workflows. Closely coordinated with vendor support resources and other IT staff to effectively handle client support request tickets, emails, and phone calls, which entailed categorization and prioritization of job tasks. Application of technical knowledge to update service work notes and resolve various client technical issues.

Greater Houston

Oversee daily operations of IT department including payroll employee benefits and inventory. Responsible for Change advisory board, help desk, field software support and network infrastructure personnel. Responsible for hiring and terminating employees within my department. Strictly adhere to HR procedures. Utilize help desk and network monitoring tools to increase efficiency. Responsible for building the Field software division in the US. Used Accufrac, Smarts and TPC software in data vans for data acquisition. Directed data links via satellite networks for data transfer to corporate office. Planned, set up, cabled, and installed all equipment for the new facility in Odessa, TX to include wireless, fiber optics, cameras, voip phones and all networking hardware. Responsible for IT procurement and outsource contracts. Responsible for 16 personnel within the U.S. Held several positions including Electronics Technician Supervisor, Field Software Support Team Lead and Help Desk Team Lead.

Oversee daily operations of service and IT departments including payroll, P&L reports to stock holders, employee benefits and inventory. Manufacturer trained and certified by Kyocera, Konica Minolta and Riso on over 50 different models of copiers, printers, wide format machines, high speed duplicators and printers. Currently hold Comptia A+ and Net+ certifications. Responsible for overseeing customers networks to include security, data backups, hardware, software, new installations and productivity of currently installed network equipment. Provide onsite and remote diagnostics, support and repair. Connect digital equipment to print, scan and fax in complex and diverse network environments.

Self managed territory. Communicated with customers. Used technical ability to repair customers office equipment. Solved customer issues rapidly and professionally. Responsible for keeping adequate inventory on hand for equipment repair.

Prepared remains for autopsy. Took and developed X-rays of remains for forensic purposes. Assisted with the handling of the remains during the autopsy procedure. Took notes for the Medical Examiners concerning each remains. Prepared remains for transport. Handled evidence for law enforcement personnel. Handled infectious waste and decontaminated areas.

Industrial Electronics Technology/Technician

Multiple training courses on business equipment repair leading to certification on over 50 different models of equipment.

Education record

Education record

Education record