Led initiatives driving organizational goals, including a top-priority identity management program, optimizing ecommerce buyer experience, and launching high-revenue services. Demonstrated success in developing business cases, managing multi-million-dollar product launches, and securing executive alignment. Skilled in establishing governance models and best practice communities, fostering collaboration and continuous improvement. Proven ability to align teams, manage resources, and deliver on customer-centric roadmaps, resulting in increased revenue, improved buyer sentiment, and seamless product launches. Strong focus on strategic vision, program organization, and stakeholder engagement.

Led initiatives to improve visibility into enterprise IT resources and budgets, developing time entry processes and governance policies. Spearheaded the creation of a standardized SDLC model, driving consistency in software delivery and managing cross-functional teams. Adept at product portfolio management, optimizing demand management, and aligning processes with business goals. Delivered operational improvements, identifying cost-saving opportunities and leading vendor assessments. Strong focus on process optimization, stakeholder engagement, and aligning organizational resources to enhance efficiency and value creation.

Led the evaluation of system impacts and documented key features for a replacement solution, securing buy-in from cross-functional stakeholders. Managed the creation and communication of critical deliverables, including database schema views, process flows, and future state user journeys. Successfully drove alignment across all impacted workstreams, ensuring clarity and cohesion throughout the project lifecycle. Demonstrated strong stakeholder management, technical documentation, and process improvement skills, ensuring the project's success through effective communication and collaboration.

Led the definition of the end-to-end order-to-cash process, API interaction design, and data flow for a high-priority project, coordinating over 100 team members across seven business and technology teams. Enabled the creation of a new revenue stream by aligning cross-functional teams and ensuring seamless integration of processes and systems. Demonstrated expertise in large-scale project management, API design, and stakeholder coordination, driving successful execution and strategic growth for the organization.

- Led blueprint workshops on 5 core business processes with client leadership, defined standard solution recommendations and gathered additional requirements- Owned project deliverables tracking and reporting across the Order-to-Cash team- Created design documentation of 10+ core business process and achieved client sign-off before deadlines- Created reusable training documentation that resulted in standardized and consistent utilization of SAP Solution Manager across entire project team- Managed onboarding of 30+ onshore and offshore resources

Methodology Deployment - Industrialization Team- Led the development and managed the deployment of Capgemini's SAP implementation methodology training across the North American SAP service line - Deliver methodology-specific training across North America to the SAP service line- Assist in the development and pilot of a web-based blueprint management tool- Support project deployments across North America with just-in-time training, content development, and Lean process enhancements

Manufactured GoodsTest Lead- Led daily testing status presentations with the entire project team including client leadership- Managed test execution progress and facilitated timely defect resolution across 6 project teams- Managed 500+ defects from Integration Testing Cycle 1 through Go-live- Responsible for daily test status reports and communications to project leadership- Responsible for test scenario quality assuranceOrder-to-Cash Analyst- Led Order-to-Cash and Service-to-Cash site readiness workshop for go-live preparation with client leadership- Assisted in the development and execution of integration and unit test scenarios- Conducted user acceptance testing with client end users- Responsible for creation of project deliverables, including business process procedures, test scripts, and presentations- Supported the Order-to-Cash and Service-to-Cash teams with timely and thorough project deliverables and testing in each project cycle

Consumer ProductsBusiness Analyst- Business Analyst on Web Orders team focused on order process enhancements- Led requirements gathering session with key business stakeholders - Provided solution demos to key stakeholders and end users- Designed and executed unit and integration test scripts- Led incident management during warranty support of each enhancement where defects were tested, verified, and resolvedOrder-to-Cash Analyst - SAP Lead for on-boarding of distributors to EDI order process- Created functional design documents based on client requirements for return and fulfillment orders processes and output enhancements- Led design review session with technical development teams- Design and execute unit test scenarios- Let Knowledge Transfer within SAP SD to warranty support team for all enhancementsTest Lead- Integration and UAT test lead of Web Orders team for system upgrade of SAP- Managed and led integration test cycles and three week UAT – Responsibilities included: identification of relevant test cases, the creation, compilation and editing of test scripts, tracking and reporting status of all testing teams- Utilized HP Quality Center for reporting and management of test scripts and defects in configuration, data quality, and transport errors - Assigned responsibility and managed the progress of four business teams throughout test execution and defect retest and resolution

- Worked in collaboration with Core Technologies to identify profitable expansion opportunities in South America through analysis of current market conditions, cultural characteristics, and distribution channels- Assisted in the development of new sales avenues for re-marketed assets- Analyzed export and import rules and regulations of foreign target markets with international trade experts- Investigated the trade capabilities and tariff assignments of various products and their component parts

- Expanded the business portfolio by conducting market research of the organization's top Fortune 500 clients and aquiring strategic industry contacts.- Managed all existing opportunities for new business and the systems integration between the current block of business database and existing business database.- Assisted in the development and management of the Customer Relationship Management system. - Streamlined CRM operations through the creation and implementation of processes and procedures, constructing workflows, and conducting training sessions for other CRM users.- Assisted in developing the strategic plan for the future goals of the CRM system.- Created various templates for the organization including best practice materials, roles and responsibilities charts, and new-hire training manuals.

- Intern and study abroad participant with UGA en Buenos Aires- Assisted in the development and analysis of surveys to determine event effectiveness and attendants’ satisfaction- Collected and organized data from sample sizes of 200+ respondents- Utilized Excel to create graphical presentations of data collected from surveys- Excelled in team environments to organize and prepare promotional activities for a variety of events