Michael Bud Philhower Email & Phone Number

La Jolla Shores, California, United States

High Capacity (420+ Rooms) Hotel, accommodating Families, GlobalBusiness Conferences and International EntertainersServicing Inbound and Outbound Reservation Inquiries via PBX, OperaPMS, Sertifi Payment Processing and Medallia ConciergeFacilitating Credit authorizations and routing for third party intermediariesand Corporate Group bookings

Friday Harbor, Washington, United States

Boutique Harbor View Hotel. 26 Rooms & Suites.Event Preparation: Proposals, elopements, conferences, photoshoots,exclusive tasting dinners.Navigating RFPs and vendors via Maestro PMS and SynXis CRS systems.Conducted Folio & OTA Statement closings, filing guest inquiries, trackguest experience surveys, and assist in reservation budgets and forecasts

Historical Boutique Harbor Resort. Facilitating personalized guest services andsupporting departments across property to guarantee guest satisfaction andproblem resolutionFiltering, recording and relaying Client and Event Requests as necessary,confirming accurate and complete transfer of information between Maintenance,Events, Food and Beverage, and Lodging DepartmentsResponding to VIP Requests, liaising for private groups such as weddingfunctions and yacht rendezvous representing companies such as T-Mobile, REI,Kavu, University Of Washington and American ExpressSupporting Front Desk and Reservation Operations as needed, processingpayments for guest and event check-in and check-out, resolving reservationqueries, and directing guests to guest to appropriate facilities and departments tosatisfy their needs as best as possibleTransporting both guests and amenities to accommodations, acting as an escortnavigating patrons to local landmarks of the historic resort as well as givingguidance on island-wide areas and activities

Roche Harbor, Washington

Work as Cashier and Stocker/Inventory with varying supervisory responsibilities. Worked in merchandising for seasonal products. Take invoices for freight deliveries and unload products. A representative for the sale of WDFW Hunting and Fishing Licensing, as well as Discovery Pass, sells. High Volume Seasonal work setting. Assisted various departments, transporting guests, delivering freight products throughout the resort.

Oasis At Death Valley, California, United States

A 4 Diamond Resort. Communicating with Guests and Supervising AssignedF&B Properties in Golf Course Bar and Grill, Custodian Lounge and Bar, andOasis Pool BarMaintained daily operations and enforced resort policies and SOPsTrained new employees and custodians when directed, provided feedback andsupport and relayed information from customer service recognition programsRecorded and Delivered POS, Inventory, and Operating Reports for involvedPropertiesCommunicated with F&B Director and Banquet Manager to guarantee RFPsand Banquets were ordered, supplied, and catered efficientlyProvided services to organizations such as the PGA, National Park Association,Elle Magazine, and Disney

Bachelor Of Business Administration - Bba, Operations Management & Data Analytics, Graduated

Bachelor Of Engineering - Be, Plastics And Polymer Engineering Technology/Technician

Activities and Societies: Auburn University ARMY ROTC

Bachelor Of Engineering - Be, Polymer/Plastics Engineering

Activities and Societies: Auburn University ARMY ROTC

International Business, Junior

Activities and Societies: Army ROTC Worked for Auburn Recreation and Wellness Center