Mbuke Kanuda Email & Phone Number

• Key Achievements
• Successfully implemented and managed a KYC compliance program, ensuring that all customer accounts met regulatory requirements and reducing the risk of fraudulent activities.
• Streamlined the account opening and closing process, improving efficiency and customer satisfaction.
• Played a key role in increasing the adoption of mobile banking and internet banking services among customers, contributing to the bank's digital transformation.
• Developed and implemented strategies to improve customer service and resolve complaints more effectively, resulting in higher customer satisfaction ratings.

Tanzania

• Key Responsibilities
• Process customer orders: Responsible for receiving and processing customer orders accuratelyand efficiently.
• Ensure safe delivery of orders: Coordinate with logistics and transportation teams to ensure timely and safe delivery of customer orders.
• Manage all emails: Handle all office emails, including responding to customer inquiries and otheroffice-related issues promptly and professionally.
• Arrange appointments with customers: Schedule and organize meetings and appointments withcustomers according to their availability and business needs.
• Manage diaries and schedule meetings: Maintain calendars, schedule meetings, and book meeting rooms for various office activities and events.