Matthew Bullers Email & Phone Number

Melbourne, Vic, Au

Australia

Respond rapidly to changing situations.Make decisions under pressure.Oversee training and development of personnel.Lead and manage a team.Operate in diverse environments.Monitor the welfare of personnel. Delegate tasks.

Australia

Australia

Croydon

Managed contact centre with in excess of forty regular and seasonal staff,Operational management of two high performing student engagement teams, delivering on service expectations for both current and potential future students,Responsible for fostering a culture of continuous improvement and healthy metric driven success,Regular high level engagement with multiple internal and external stakeholders,Ongoing development of people leaders,Championed revenue generating customer conversion mindset, whilst maintaining service standards significantly above industry average.

Hawthorn East, Victoria, Australia

Designed and generated outbound student engagement campaigns,Engaged with multiple stakeholders to generate multiple campaigns concurrently,Reviewed and advised on existing business processes,Long and Mid-Term strategic business planning,Generated and implemented robust solutions to complex business problems,Self-managed knowledge to maintain subject matter expertise on best practice for a variety of subjects.

Richmond, Victoria, Australia

Oversaw multiple outbound sales projects,Managed multiple operations internationally,Developed sales methodologies to improve market penetration into different markets internationally,Planned and conducted ground-up build of two call centres in separate markets,Trained and mentored personnel,Fostered success and personal growth among staff,Managed client expectations,Generated new business opportunites and partnerships.

Blackburn, Victoria, Australia

Team Leader for multiple sales teams. Train, Lead and Manage personnel.Develop and mentor sales team members.Delegate workflow.Train team members in consultative sales approach.

Gippsland, Victoria, Australia

Lilydale, Victoria, Australia

Monash University, Victoria, Australia

Stratford, Victoria, Australia

Bachelor Of Professional Communications, Public Relations

Diploma, Leadership

Bachelors, Professional Communications

Education record