Michael Urso Email and Phone Number
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Michael Urso personal email
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At Regal Rexnord, leadership in Customer Care has been my focus, supporting a substantial segment that generates over $1.6 billion in annual revenue. My expertise in customer success and new business development, bolstered by a PMP certification and a Lean Six Sigma Green Belt, has enabled me to excel in optimizing Supply Chain and Customer Experience.Our team has innovated the continuous assessment of strategic plans, utilizing data analytics and financial reports to advance operational efficiency. Through lean methodologies, we've enhanced customer and technical support while fostering strong stakeholder relationships. This approach, in collaboration with a dedicated team, supports our mission to ensure excellence in service delivery according to global manufacturing standards.
Regal Rexnord
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Director Of Customer CareRegal Rexnord Jan 2024 - PresentMilwaukee, Wisconsin, Us• Lead a global customer care team of 85+ associates to ensure operational excellence and a best-in-class customer experience.• Define and measure key customer KPIs, develop strategies, and translate VOC insights into innovative solutions.• Collaborate with cross-functional leaders to enhance the overall customer journey and foster a culture of continuous improvement.
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Director Of Supply Chain/Customer ExperienceRegal Rexnord Aug 2022 - Jan 2024Milwaukee, Wisconsin, Us• Directed annual Strategy Plans through data analytics and financial report evaluation, optimizing SIOP and forecasting.• Spearheaded customer experience, price execution, and business analytics using lean six sigma methodologies.• Achieved a surplus within operating budget parameters, reconciling $3.25M in projects and reducing customer past due shipments by 50%.
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Supply Chain Manager IiRegal Rexnord Mar 2021 - Aug 2022Milwaukee, Wisconsin, Us• Executed strategic business operations focusing on supply chain operations, leading a team of 5.• Prioritized strategic planning and root cause analysis, contributing to Long Term Strategy (LTS) activities.• Led transition of distribution product range, reducing items by 80/20 principles, saving +$1M annually.
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Supply Chain ManagerRegal Rexnord Aug 2017 - Mar 2021Milwaukee, Wisconsin, UsLed project scope and resource management to ensure on-time completion, developed team and budget of $1.5M, and spearheaded systems integration. • Transitioned 80+ hours of weekly labor to Manila, Philippines, saving over $200K annually.• Increased inventory turns from 2.8 to 4.7, handling +$30M in finished goods inventory.• Developed new processes to achieve a rise in forecast accuracy from 73% to 92%.
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Project Manager - Global Supply Chain & LogisticsRegal Rexnord May 2014 - Aug 2017Milwaukee, Wisconsin, Us• Optimized inventory distribution by consolidating stocking to two DCs, reducing transportation costs and expediting deliveries.• Transitioned distribution center to regulatory compliance as a zero-landfill facility.• Maximized space at the LaVergne, TN distribution center, reducing handling costs by 10% to save $78K annually.
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Pricing/Reporting AnalystRegal Rexnord May 2009 - May 2014Milwaukee, Wisconsin, Us• Executed comprehensive pricing and data analysis to drive data-driven decision-making and facilitate a smooth transition of pricing data from QAD to Oracle.• Spearheaded a team to produce over 25 monthly financial reports, utilizing Microsoft Excel to analyze trends and financial statements.• Achieved a 12% reduction in price overrides by implementing lean six sigma methodologies, enhancing operational efficiency and compliance.
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Manager, Labor And LogisticsReps Sep 2007 - May 2009• Managed the financial performance of the district to achieve or exceed revenue, labor expense, and profit goals• Responsible for approximately $15M in annual revenue and 35-40 direct reports across five states including Pennsylvania, West Virginia, Ohio, Tennessee, and Kentucky• Trained sales representatives on effective business building techniques, including relationship development and follow-up activities
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District ManagerHandleman Company Aug 2006 - Sep 2007Us• Managed financial performance to exceed revenue, labor expense, and profit goals for a district overseeing $15M in annual revenue.• Supervised 35-40 direct reports across 5 states, focusing on relationship development and sales training.• Achieved promotion from Field Sales Management Associate to District Manager in 08/2006. -
Field Sales Management AssociateHandleman Company Jun 2005 - Aug 2006Us• Rotate though a program gaining great experience to each department in the corporate office. Departments include Marketing, Finance, Human Resources, Corporate Field Sales, Operations, New Business Development, Product Management and Logistics, National Customer Teams, and the Distribution Center• Increase relationship building by attending meetings with senior management from both Handleman and our customers
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Intern, Retail ManagementWalgreens May 2004 - Sep 2004Deerfield, Il, Us• Analyze operating statements and try to solve problems such as reduce shrinkage, Key Performance Indicators, expense control, and maximize gross and net profit• Coordinate management functions for retail store specializing in health and personal care products, including register functions, ordering, receiving, claims, revisions and resets, and other customer service
Michael Urso Skills
Michael Urso Education Details
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Temple UniversityEconomics -
Fox School Of Business At Temple UniversityManagement And Operations
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North Allegheny High SchoolJunior High/Intermediate/Middle School Education And Teaching
Frequently Asked Questions about Michael Urso
What company does Michael Urso work for?
Michael Urso works for Regal Rexnord
What is Michael Urso's role at the current company?
Michael Urso's current role is Director of Customer Care at Regal Rexnord | Leading Customer Experience Innovations.
What is Michael Urso's email address?
Michael Urso's email address is mi****@****oit.com
What schools did Michael Urso attend?
Michael Urso attended Temple University, Fox School Of Business At Temple University, North Allegheny High School.
What are some of Michael Urso's interests?
Michael Urso has interest in Children.
What skills is Michael Urso known for?
Michael Urso has skills like Product Management, Management, Leadership, Business Intelligence, Marketing, Forecasting, Microsoft Excel, Account Management, Sales, Strategic Planning, Pricing Strategy, Retail.
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