• Lead a program team in securing the next generation of the Healthcare community through innovative technology solutions.• Implement world-class customer service strategies to drive customer satisfaction and loyalty.• Collaborate with cross-functional teams to deliver the newest technology to enhance healthcare services.

Manage multiple low voltage installations across a national footprint. Responsible for driving a revenue while maintaining a high standard for quality of work.

Worked with customers in the retail banking vertical market to ensure they are receiving superior service from the local Stanley CSS branch offices covering our national footprint. Supported the local CSS branch staff to ensure they had all the tools, training and knowledge required as a part of a national process improvement initiative.• Championed Customer Excellence by defining the needs and expectations of the customer and publishing them into an operational “playbook” for the National Accounts Team. Traveled to the local branch offices in each region of responsibility to define their individual training, staffing and tooling needs.• Initiated dialogue between the local customers and the local branch office to ensure that the customer expectations were exceeded, and acted as a liaison when there was a strain in the relationship.• Mentored / Coached Program Managers on the team in the Eastern US, producing the highest level of Customer Satisfaction in the banking vertical market within the division at Stanley Black and Decker

Branch Manager Led, trained, coached and mentored 24 Employees while maintaining the monthly forecast and P&L statement. Worked with local customers to define, meet and exceed their needs in Sales, Service and Installation. • Exceeded monthly P&L goals by implementing Simple, Measurable, Appropriate, Reachable, Tangible (SMART) Goals and motivating the team in to thrive in a competitive environment.• Reduced customer Days Sale Outstanding (DSO) to less than 30 days using Customer Excellence Methods rather than standard collection efforts.• Selected to lead an integration of 2 offices, exceeding expectations by retaining 90% of the existing staff from both locations.