Mark Buxton Email & Phone Number

Dundee, Or, Us

Hillsboro, Oregon, United States

Execute the development of inspection plan buildout for new product introduction.Collaborate with inspectors regarding inspection methods and measurability.Investigate customer complaints and review Medical Device Reports

Hillsboro, Or

Manage the calibration schedule for all department equipment. Serve as primary POC for all traction tower servicing related inquiries. Assist the Returns Lead in reporting weekly and monthly metrics. Aide Returns Lead in the writing and updating of work instructions and SOPs. Instruct Returns Specialists on theprioritization of daily tasks in absence of the Return Lead. Oversee the training and development of department personnel.•Worked in tandem with Product Management and Marketing Materials to set up a major cadaveric lab requiring over 26 traction towers in Chicago.•Aided in the revamp of the loaner review process based on notified bodyguidelines.•Trained and developed all Returns personnel on daily processesand operations.•Developed a process for initial complaint handling in Returns

Hillsboro, Or

Performed manual/visual inspection of loaner kits and returned product from the field for proper disposition. Operated and maintain decontamination/sterilization equipment of all returned loaner surgical systems and returned product. Repackaged returned product that passes a robust quality inspection. Executed inventory movement in SAP for proper product disposition.•Introduced a rotating schedule to improve department efficiency which resultedin a decrease of our returned product backlog.•Maintained over 99.3% accuracy for loaner kit inspection and return processesover a two year period.

Beaverton, Or

Field both inbound/outbound calls to delinquent account holders across the U.S. and negotiate account resolution and terms of repayment. Investigate potential fraudulent activity or file disputes with customers in regards to their account being delinquent. Document account holder's personal banking information in multiple databases and update information to adhere to federal regulations. De-escalate stressful situations on a daily basis.•Successfully negotiated over $100,000 in repayments for the month of February alone.