Marco Chan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Inspected and processed apparels, luxuries, collectibles and electronics adhering to authenticity and standards of condition, identifying error in garments.Regularly studies on new products and product standards in various brands.Experienced in level III luxuries authentication. Delivered high accuracy in verifying products’ through accurate color &.

Hong Kong SAR

Managed problematic orders and specialized shipments, ensuring timely resolution and customer satisfaction.Participated in the monitoring, recording, and analysis of daily reports to identify areas for operational optimization.Conducted training sessions for new hires and co-workers.

Hong Kong SAR

Provide customer service to clients and customers, including answering inquiries, resolving issues, and maintaining relationships.Perform administrative duties, such as data entry, filing, and scheduling appointments.Initiated sales calls to prospective clients, identified their needs and closed sales by effectively communicating product features and.

Hong Kong SAR

• Maintained an above-average of 80% renewal rate with quality service.
• Generated personalized tutorials for swimmers.
• Receive and respond to questions and complaints from customers.
• Reacted to and handle emergencies in a safe and effective manner.
• Maintained an above-averaged 80% renewal rate with quality service.

Hong Kong SAR

Attained 4 professional qualifications during the employment.Generated personalized tutorials for swimmers.Receive and respond to questions and complaints from customers.Assist in managing the swimming pool environment and safety.Reacted to and handle emergencies in a safe and effective manner.