Miguel Caballero, Cspo Email & Phone Number

Wexford, County Wexford, Ireland

• Collaborating closely with customers to ensure successful adoption and optimize productivity throughout their Slack journey, resulting in improved business outcomes.• Acting as a trusted advisor to key customers, driving strategic change and influencing them through digital transformation initiatives to achieve their goals.• Producing and presented engaging, high-impact webinars to large audiences, generating significant interest and positive feedback.• Managing fast-paced engagements with high-value accounts, delivering exceptional results within tight timelines and exceeding customer expectations.

Sandyford, County Dublin, Ireland

Responsible of the quality of the Digital products. Shifting the digital approach to quality from proactive to reactive. Leading a team of testers and vendors - both offshore and on site - in the planning, execution and delivery of Business Acceptance Testing for major IT projects.• Creating from scratch the process to ensure and maintain quality within the digital products. After one year the average of open defects against legacy systems was reduced in a 32 to 1 ratio.• Driving change across the business improving the company’s commitment to Digital quality. * Facilitating trainings on triaging and defect management allowing all team members to take ownership of quality.• Creating the testing, acceptance and governance strategy across Equinox, an end to end technology transformation programme across the whole company.• Hero Award: Awarded for the impact in our Technology Transformation Programme: Equinox.• Star Awards: Won 3 star awards given quarterly across the Commercial Operations department. Called out for leadership skills commitment to quality and hard customer focus.

Cork, Ireland

• Leading a team of SME's in the execution of multiple and simultaneous software testing projects.• Managing requirements and delivering results according to constantly changing milestones and timelines.• Working cross-functionally with project managers, trainers, high management and IT developers to elaborate test plans for new releases guaranteeing the best possible customer experience.• Author of the "Lego Scripting Standard" which implementation reduced the level of effort required to accurately script tests by more than 50%.

• Solution based sales consultant through multiple channels. Leading customers throughout the buying cycle. Conduct product setup sessions training customers with Apple devices.• CRM and pipeline management in order to provide a top quality customer experience. Excellent track of customer satisfaction and sales.• Promoted to the UAT Bench for the Chat services for the Apple Online Store WW Technology Innovation & Planning team.• Tasked with the planning, execution and reporting of testing and new features implementation projects. Experience gained !in project management which directly influenced changes and enhancements to the Apple Online Store services.

• Teaching Calculus and Reading techniques under Kumon Methodology. • Flexibility to discover different approaches to facilitate self learning.• In charge of Public Relations with parents in social events.

Full Stack Web Development Certification, Computer Software Engineering

Bachelor Of Psychology

Bachelor'S Degree, Psychology