Miguel Caballero, Cspo Email & Phone Number

Wexford, County Wexford, Ireland

• Collaborating closely with customers to ensure successful adoption and optimize productivity throughout their Slack journey, resulting in improved business outcomes.
• Acting as a trusted advisor to key customers, driving strategic change and influencing them through digital transformation initiatives to achieve their goals.
• Producing and presented engaging, high-impact webinars to large audiences, generating significant interest and positive feedback.
• Managing fast-paced engagements with high-value accounts, delivering exceptional results within tight timelines and exceeding customer expectations.

Sandyford, County Dublin, Ireland

• Responsible of the quality of the Digital products. Shifting the digital approach to quality from proactive to reactive. Leading a team of testers and vendors - both offshore and on site - in the planning, execution.
• Creating from scratch the process to ensure and maintain quality within the digital products. After one year the average of open defects against legacy systems was reduced in a 32 to 1 ratio.
• Driving change across the business improving the company’s commitment to Digital quality. * Facilitating trainings on triaging and defect management allowing all team members to take ownership of quality.
• Creating the testing, acceptance and governance strategy across Equinox, an end to end technology transformation programme across the whole company.
• Hero Award: Awarded for the impact in our Technology Transformation Programme: Equinox.
• Star Awards: Won 3 star awards given quarterly across the Commercial Operations department. Called out for leadership skills commitment to quality and hard customer focus.

Cork, Ireland

• Leading a team of SME's in the execution of multiple and simultaneous software testing projects.
• Managing requirements and delivering results according to constantly changing milestones and timelines.
• Working cross-functionally with project managers, trainers, high management and IT developers to elaborate test plans for new releases guaranteeing the best possible customer experience.
• Author of the "Lego Scripting Standard" which implementation reduced the level of effort required to accurately script tests by more than 50%.

• Solution based sales consultant through multiple channels. Leading customers throughout the buying cycle. Conduct product setup sessions training customers with Apple devices.
• CRM and pipeline management in order to provide a top quality customer experience. Excellent track of customer satisfaction and sales.
• Promoted to the UAT Bench for the Chat services for the Apple Online Store WW Technology Innovation & Planning team.
• Tasked with the planning, execution and reporting of testing and new features implementation projects. Experience gained !in project management which directly influenced changes and enhancements to the Apple Online.

• Teaching Calculus and Reading techniques under Kumon Methodology.
• Flexibility to discover different approaches to facilitate self learning.
• In charge of Public Relations with parents in social events.

Full Stack Web Development Certification, Computer Software Engineering

Bachelor Of Psychology

Bachelor'S Degree, Psychology