Mario Calisto Email & Phone Number

StrataNorth helps businesses of all sizes adopt the right technology to help them grow, work smarter and deliver the best customer experience. Our consultants have been recognized as thought-leaders throughout the industry for over two decades. Let their expertise deliver value to your advantage. We provide cost-competitive solutions that help you succeed with unmatched customer service. We are fiercely independent and passionate about staying up to date with industry-leading technology standards. Your success is how we measure our own.

Boston, Massachusetts, Us

As a distinguished Senior IT Strategic Advisor, I have consistently delivered exceptional results through my extensive experience managing a multitude of high-profile engagements across diverse competencies. My collaboration with LABUR has been marked by the successful execution of complex projects that have driven transformative change for our esteemed clients.I served as the Lead Architect and IT Strategist for a prominent global non-profit organization, spearheading a groundbreaking enterprise digital transformation initiative. I guided the organization in embracing cutting-edge technologies, optimizing processes, and enhancing its digital presence, resulting in significant operational enhancements and improved stakeholder engagement.In another noteworthy engagement, I assumed the role of Solutions Advisor and Lead Project Lead for a global Medical Device Manufacturer, overseeing the seamless implementation of critical systems such as BMS, EHS, Digital Transformation Solutions, Risk Management Platforms, and MDM Solutions. I enabled the organization to achieve enhanced operational efficiency, streamlined workflows, and robust data governance.I had the privilege of serving as the Lead IT Advisor and PMO Program Management Lead for the implementation of a global Asset Management Platform (ServiceMax) within another Medical Device Manufacturer. I assumed the critical role of IT Advisor and Salesforce Architect for a digital transformation initiative within a leading medical care provider. I facilitated the seamless integration of Salesforce solutions, enabling the organization to enhance patient care, drive operational efficiencies, and achieve sustainable growth.As a Senior IT Strategic Advisor, I stand ready to spearhead your organization's digital journey and drive unparalleled outcomes. I can manage end-to-end IT Assessments, Vendor Assessments, RFP, and MSA negotiations.

Marlborough, Ma, Us

Lead the global evaluation of enterprise-wide technology assessments, oversee the implementations of and deliver industry best-practices of tech modernization efforts in the EH&S (Environmental Health and Safety), Global Security, and Facilities organizations.- Manage the EHS Global Platform Initiative and manage the procurement process (evaluate business needs, vendor landscape, RFI/RFP engagements, direct vendor management, technical capabilities mapping) and serve as IT Project Lead.- Manage legacy sun-setting planning; provide operational support and the rollout of COVID testing, contact tracing and vaccination management technologies in the USA.- Serve as the Scrum Master leading the global rollout of the EHS platform (Cority).- Mentor, coach and support the business and fellow IT technical resources as they transform into an EHS COE (Center of Excellence) capable of business-led Agile product ownership and introduce new capabilities and efficiencies.

Boston, Ma, Us

As Solutions Director, IT Strategy & Planning - Enterprise Portfolio Planning & Delivery It was my responsibility to provide the strategic framework and guide the business as we developed an executable solution roadmap that served the business' needs within the context of a shifting Healthcare landscape. I served as the industry expert in complex hardware and software solutioning as well as managed the technical team to Support, Solution, Develop and achieve defined performance metrics that served the organization’s needs over 3-5 year plans. Program Management of CRM, Marketing Automation, Workforce Management, Telephony, Global Commercial Systems, and other enterprise platforms serving the wider organization.I was responsible for the development of the IT strategy and IT Planning serving several specific areas of the organization. These included Member and Provider Services (MAPS), IT & Security, Corporate Communications, The Foundation, Strategic Services (our Innovation unit) and Audit divisions within BCBSMA. I served as the lead to all aspects of technology assessment, implementation, modernization, development, and support for the Consumer Engagement initiative, Technical Modernization efforts and long-term Capability-driven Business Strategies. I managed relationships across many verticals and was the lead on relationships across Technology Vendors, Solution Integrators, Consulting Organizations, Industry Research Firms, and Academic Organizations.

As the founder and Technical Lead of a pioneering freelance web development group, I spearheaded a remarkable journey of success, transforming the digital landscape for a diverse array of clients. Our mission was to craft captivating web solutions, web-based applications, and digital assets that propelled organizations across various industries to the forefront of online excellence.In an era preceding the widespread emergence of the freelance gig workforce, we were trailblazers, strategically connecting young, exceptional talents with innovative projects. This distinct approach not only revolutionized the way web development was approached but also empowered budding professionals to unleash their full potential within the technology realm.Our esteemed clientele spanned an expansive spectrum of industries, including real estate, retail, technology, healthcare, pharmaceuticals, non-profit organizations, higher education, manufacturing, finance, hospitality, and veterinary clinics. By catering to such diverse sectors, we honed our expertise in understanding the unique requirements, challenges, and opportunities within each industry vertical, consistently delivering tailored solutions that exceeded expectations.This venture, which marked my inaugural foray into the entrepreneurial landscape, held profound significance in shaping my trajectory within the technology domain. It served as a transformative platform, propelling my passion for digital innovation and cementing my commitment to driving meaningful, purposeful experiences for both clients and team members.I cultivated a deep appreciation for the impact of technology on businesses across industries, witnessing firsthand how our solutions fueled growth, enhanced operational efficiency, and elevated online brand presence. This immersive experience instilled within me a relentless pursuit of excellence and an unwavering dedication to leveraging technology as a catalyst for transformative change.

Burlington, Massachusetts, Us

As an Enterprise-wide IT Strategist, I managed a budget of $6M and a team of 6 direct and 28 indirect technology experts in all aspects of CRM (implementation, training, support and strategy). I was hired at DRG at a critical time as the company ventured into the challenge of merging 10 small companies into one. I oversaw the full operation of all things CRM, Marketing Automation, and the support for 11 different business units across the globe. All data was consolidated into one high-data-quality, centralized CRM (single platform and single stack, with EU exceptions). I led several data consolidation/quality initiatives for DRG subsidiary companies: Abacus International - Arlington Medical Resources (AMR) - BioTrends Research Group - Decision Resources - Fingertip Formulary - HealthLeaders Interstudy (HLI) - Manhattan Research (MR) - Millennium Research Group (MRG) - PharmaStrat - Pinsonault). For each, I developed tools that provided value by delivering 'high quality' actionable data for the Executive, Sales, Services and Marketing organizations. For all, I managed the Marketing Automation projects to advance our strategic goals in digital, email, and print marketing.

This role was a real proving ground for the breadth and depth of experience I gained at CRA, and it truly solidified that expertise all in one place. I got to “do it all” for my customers while at Neolane (now known as Adobe Campaign). Primarily, I managed all global accounts in a Customer Success Manager capacity, overseeing the implementation and strategic execution of CRM/MAT implementations for some of Neolane’s biggest customers (ex.: Barnes & Noble, Sony Music (globally), New Era Tickets, Ulta, Sears Canada, Sophos, EFI, CSpire Telecom). As time went on, my prior consulting experience found my work extending to overall client IT Strategy, and agnostic delivery was ever-increasingly encouraged based on outstanding results. I delivered ROI within 2 years of going live, while also re-doing entire Neolane CRM and MAT stacks. I was credited with much of the growth from 5 to 40 customers, continually proving that I could deliver exceptional results across CRM, MAT and KM –all while better connecting the dots between them to deliver legendary CSM. Neolane was a French company seeking U.S. expansion when I came on board. So I also got experience working with R&D teams and with developing Neolane’s very own lead engine. I also became the email marketing / email deliverability expert outside the European Union. And I enjoyed near-Napoleonic charge to do things like comp or, say, specifically assign 3 R&D resources to a client.

Abingdon, Oxfordshire, Gb

I led and managed strategic initiatives focused on marketing automation, CRM conversion, and enhancing marketing productivity. My team made significant contributions to global and regional marketing organizations, driving the successful implementation of marketing automation tools and integrating them seamlessly with enterprise systems.Managed a dedicated team overseeing the phased roll-out of the Neolane marketing automation tool across global and regional marketing teams. Ensured seamless integration with Pivotal CRM and other enterprise systems, enhancing marketing efficiency and streamlining workflows.Managed the smooth transition from Pivotal CRM to Salesforce, ensuring a seamless migration process and minimal disruption to business operations. Coordinated with stakeholders and teams to successfully complete the CRM conversion, enabling enhanced customer relationship management and improved data management practices.Played a key role in optimizing marketing productivity and workflow. Scoped new program development for the email development team, identified future project needs, and designed efficient data-related process flows. Collaborated closely with regional marketing teams to identify opportunities for developing lead nurture pathways and provided assistance in executing local field programs using corporate content.Fostered strong partnerships and collaborated with cross-functional teams, including regional marketing teams and corporate departments. By understanding their unique needs and objectives, I provided valuable guidance and support to drive marketing initiatives aligned with overall business objectives.I demonstrated my ability to strategically navigate complex projects, manage resources effectively, and deliver measurable results. My expertise in marketing automation, CRM conversion, and process optimization contributed to the success of the marketing organization.

Boston, Ma, Us

Throughout my tenure as Practice Lead, I demonstrated leadership and expertise in CRM, KM, and MAT technologies, both internally and externally. From the early stages of my career as a Consultant to leading global implementations and managing complex client projects, I have consistently delivered transformative solutions and achieved remarkable results.Successfully managed internal CRM, MAT, and KM implementations, laying the foundation for future growth and operational excellence within the organization.Led teams in building and establishing an enterprise CRM, KM, and MAT platform, enabling efficient collaboration and serving over 2000 employees worldwide. Expanded the platform to encompass Sales Lead Tracking and Experience (SLTE), providing a comprehensive solution for enhancing customer engagement and driving business growth. Emerged as an industry expert and trusted advisor, leading complex external client projects in Web Development, CRM, KM, and MAT technologies. Played a pivotal role for industry-leading CRM solutions such as MS CRM Dynamics, Oracle On Demand, Salesforce, and Interaction CRM, ultimately assisting these vendors in achieving customer success for their client base.Leveraged my expertise in acquisitions to provide valuable insights and cost-saving strategies to clients navigating the fast-paced era of Mergers and Acquisitions, resulting in substantial financial benefits. As a Practice Lead, I have consistently demonstrated the ability to lead and deliver IT consulting and IT strategy projects of varying complexities, both internally and externally. My extensive experience, industry recognition, and proven track record in driving successful technology transformations have positioned me as a trusted advisor and a valuable asset to clients seeking impactful solutions and tangible business outcomes.