Mario Calisto

Mario Calisto Email and Phone Number

Co-Founder | Consulting Partner at StrataNorth | Entrepreneur & Senior IT Strategic Advisor specializing in Digital Transformation Technologies. @ StrataNorth
Mario Calisto's Location
Boston, Massachusetts, United States, United States
Mario Calisto's Contact Details
About Mario Calisto

Hi there, I’m Mario! I am a senior Information Technology (IT) advisor & consultant with over two decades of experience helping organizations implement an array of enterprise solutions, bolster operational efficiency, and drive business growth. As an entrepreneur, I have been blessed to be part of several startups from ideation, funding, and then sale, as well as being the co-founder/founder of two organizations.My expertise lies in Customer Relationship Management, Marketing Automation, and Knowledge Management. I have had the privilege of leading global Customer Success Management (CSM) operations within a reputable SaaS technology company and led a consulting sub-practice within a prestigious global consulting firm. In these roles, I delivered transformative strategies, seamless implementations, and impeccable executions that ensured optimal ROI in technology investments, high customer retention and upsell, and outstanding customer satisfaction and Net Promoter Scores (NPS).I excel in guiding clients through daunting technological landscapes, and in crafting and executing comprehensive technology plans that help clients overcome challenges and achieve their strategic objectives. It is this unwavering commitment that led to my co-founding StrataNorth, an IT consultancy driven by passion, purpose, and unwavering dedication to client success.At StrataNorth, we offer comprehensive services in technology assessment, implementation, modernization, development, and ongoing support. By intelligently managing risk & aligning IT strategies with business objectives, we enable organizations to unlock their full potential and realize maximum return on investment.Check out Strata North Press https://stratanorth.co/blog/ for my musings on business IT strategy, emerging tech, entrepreneurship, digital transformation, and enterprise IT assessments.If you're looking for a trusted IT advisor, with a proven track record in driving business growth securely, I invite you to connect with me on LinkedIn or email me at mario.calisto@stratanorth.co. You can also reach out to marketing@stratanorth.co for social media/PR requests, opportunities for speaking engagements, podcast guest talking, guest blogging, etc.

Mario Calisto's Current Company Details
StrataNorth

Stratanorth

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Co-Founder | Consulting Partner at StrataNorth | Entrepreneur & Senior IT Strategic Advisor specializing in Digital Transformation Technologies.
Mario Calisto Work Experience Details
  • Stratanorth
    Co-Founder | Consulting Partner
    Stratanorth Jan 2021 - Present
    StrataNorth helps businesses of all sizes adopt the right technology to help them grow, work smarter and deliver the best customer experience. Our consultants have been recognized as thought-leaders throughout the industry for over two decades. Let their expertise deliver value to your advantage. We provide cost-competitive solutions that help you succeed with unmatched customer service. We are fiercely independent and passionate about staying up to date with industry-leading technology standards. Your success is how we measure our own.
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  • Labur
    Senior Strategic Advisory
    Labur May 2017 - Present
    Boston, Massachusetts, Us
    As a distinguished Senior IT Strategic Advisor, I have consistently delivered exceptional results through my extensive experience managing a multitude of high-profile engagements across diverse competencies. My collaboration with LABUR has been marked by the successful execution of complex projects that have driven transformative change for our esteemed clients.I served as the Lead Architect and IT Strategist for a prominent global non-profit organization, spearheading a groundbreaking enterprise digital transformation initiative. I guided the organization in embracing cutting-edge technologies, optimizing processes, and enhancing its digital presence, resulting in significant operational enhancements and improved stakeholder engagement.In another noteworthy engagement, I assumed the role of Solutions Advisor and Lead Project Lead for a global Medical Device Manufacturer, overseeing the seamless implementation of critical systems such as BMS, EHS, Digital Transformation Solutions, Risk Management Platforms, and MDM Solutions. I enabled the organization to achieve enhanced operational efficiency, streamlined workflows, and robust data governance.I had the privilege of serving as the Lead IT Advisor and PMO Program Management Lead for the implementation of a global Asset Management Platform (ServiceMax) within another Medical Device Manufacturer. I assumed the critical role of IT Advisor and Salesforce Architect for a digital transformation initiative within a leading medical care provider. I facilitated the seamless integration of Salesforce solutions, enabling the organization to enhance patient care, drive operational efficiencies, and achieve sustainable growth.As a Senior IT Strategic Advisor, I stand ready to spearhead your organization's digital journey and drive unparalleled outcomes. I can manage end-to-end IT Assessments, Vendor Assessments, RFP, and MSA negotiations.
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  • Boston Scientific
    It Project Lead / It Consultant / Scrum Master
    Boston Scientific Apr 2018 - Jul 2021
    Marlborough, Ma, Us
    Lead the global evaluation of enterprise-wide technology assessments, oversee the implementations of and deliver industry best-practices of tech modernization efforts in the EH&S (Environmental Health and Safety), Global Security, and Facilities organizations.- Manage the EHS Global Platform Initiative and manage the procurement process (evaluate business needs, vendor landscape, RFI/RFP engagements, direct vendor management, technical capabilities mapping) and serve as IT Project Lead.- Manage legacy sun-setting planning; provide operational support and the rollout of COVID testing, contact tracing and vaccination management technologies in the USA.- Serve as the Scrum Master leading the global rollout of the EHS platform (Cority).- Mentor, coach and support the business and fellow IT technical resources as they transform into an EHS COE (Center of Excellence) capable of business-led Agile product ownership and introduce new capabilities and efficiencies.
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  • Blue Cross Blue Shield Of Massachusetts
    Solutions Director | It Strategy & Planning
    Blue Cross Blue Shield Of Massachusetts Apr 2015 - May 2017
    Boston, Ma, Us
    As Solutions Director, IT Strategy & Planning - Enterprise Portfolio Planning & Delivery It was my responsibility to provide the strategic framework and guide the business as we developed an executable solution roadmap that served the business' needs within the context of a shifting Healthcare landscape. I served as the industry expert in complex hardware and software solutioning as well as managed the technical team to Support, Solution, Develop and achieve defined performance metrics that served the organization’s needs over 3-5 year plans. Program Management of CRM, Marketing Automation, Workforce Management, Telephony, Global Commercial Systems, and other enterprise platforms serving the wider organization.I was responsible for the development of the IT strategy and IT Planning serving several specific areas of the organization. These included Member and Provider Services (MAPS), IT & Security, Corporate Communications, The Foundation, Strategic Services (our Innovation unit) and Audit divisions within BCBSMA. I served as the lead to all aspects of technology assessment, implementation, modernization, development, and support for the Consumer Engagement initiative, Technical Modernization efforts and long-term Capability-driven Business Strategies. I managed relationships across many verticals and was the lead on relationships across Technology Vendors, Solution Integrators, Consulting Organizations, Industry Research Firms, and Academic Organizations.
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  • .Mfc.Studios.
    Founder | Owner
    .Mfc.Studios. Feb 1998 - Mar 2017
    As the founder and Technical Lead of a pioneering freelance web development group, I spearheaded a remarkable journey of success, transforming the digital landscape for a diverse array of clients. Our mission was to craft captivating web solutions, web-based applications, and digital assets that propelled organizations across various industries to the forefront of online excellence.In an era preceding the widespread emergence of the freelance gig workforce, we were trailblazers, strategically connecting young, exceptional talents with innovative projects. This distinct approach not only revolutionized the way web development was approached but also empowered budding professionals to unleash their full potential within the technology realm.Our esteemed clientele spanned an expansive spectrum of industries, including real estate, retail, technology, healthcare, pharmaceuticals, non-profit organizations, higher education, manufacturing, finance, hospitality, and veterinary clinics. By catering to such diverse sectors, we honed our expertise in understanding the unique requirements, challenges, and opportunities within each industry vertical, consistently delivering tailored solutions that exceeded expectations.This venture, which marked my inaugural foray into the entrepreneurial landscape, held profound significance in shaping my trajectory within the technology domain. It served as a transformative platform, propelling my passion for digital innovation and cementing my commitment to driving meaningful, purposeful experiences for both clients and team members.I cultivated a deep appreciation for the impact of technology on businesses across industries, witnessing firsthand how our solutions fueled growth, enhanced operational efficiency, and elevated online brand presence. This immersive experience instilled within me a relentless pursuit of excellence and an unwavering dedication to leveraging technology as a catalyst for transformative change.
  • Decision Resources Group
    Director, Crm | Global It Strategy For Crm, Mat, Km
    Decision Resources Group Mar 2013 - Mar 2015
    Burlington, Massachusetts, Us
    As an Enterprise-wide IT Strategist, I managed a budget of $6M and a team of 6 direct and 28 indirect technology experts in all aspects of CRM (implementation, training, support and strategy). I was hired at DRG at a critical time as the company ventured into the challenge of merging 10 small companies into one. I oversaw the full operation of all things CRM, Marketing Automation, and the support for 11 different business units across the globe. All data was consolidated into one high-data-quality, centralized CRM (single platform and single stack, with EU exceptions). I led several data consolidation/quality initiatives for DRG subsidiary companies: Abacus International - Arlington Medical Resources (AMR) - BioTrends Research Group - Decision Resources - Fingertip Formulary - HealthLeaders Interstudy (HLI) - Manhattan Research (MR) - Millennium Research Group (MRG) - PharmaStrat - Pinsonault). For each, I developed tools that provided value by delivering 'high quality' actionable data for the Executive, Sales, Services and Marketing organizations. For all, I managed the Marketing Automation projects to advance our strategic goals in digital, email, and print marketing.
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  • Neolane
    Customer Success Manager (& Email Deliverability, Crm)
    Neolane Dec 2010 - Mar 2013
    This role was a real proving ground for the breadth and depth of experience I gained at CRA, and it truly solidified that expertise all in one place. I got to “do it all” for my customers while at Neolane (now known as Adobe Campaign). Primarily, I managed all global accounts in a Customer Success Manager capacity, overseeing the implementation and strategic execution of CRM/MAT implementations for some of Neolane’s biggest customers (ex.: Barnes & Noble, Sony Music (globally), New Era Tickets, Ulta, Sears Canada, Sophos, EFI, CSpire Telecom). As time went on, my prior consulting experience found my work extending to overall client IT Strategy, and agnostic delivery was ever-increasingly encouraged based on outstanding results. I delivered ROI within 2 years of going live, while also re-doing entire Neolane CRM and MAT stacks. I was credited with much of the growth from 5 to 40 customers, continually proving that I could deliver exceptional results across CRM, MAT and KM –all while better connecting the dots between them to deliver legendary CSM. Neolane was a French company seeking U.S. expansion when I came on board. So I also got experience working with R&D teams and with developing Neolane’s very own lead engine. I also became the email marketing / email deliverability expert outside the European Union. And I enjoyed near-Napoleonic charge to do things like comp or, say, specifically assign 3 R&D resources to a client.
  • Sophos
    Manager Of Mat (Neolane)
    Sophos Apr 2010 - Nov 2010
    Abingdon, Oxfordshire, Gb
    I led and managed strategic initiatives focused on marketing automation, CRM conversion, and enhancing marketing productivity. My team made significant contributions to global and regional marketing organizations, driving the successful implementation of marketing automation tools and integrating them seamlessly with enterprise systems.Managed a dedicated team overseeing the phased roll-out of the Neolane marketing automation tool across global and regional marketing teams. Ensured seamless integration with Pivotal CRM and other enterprise systems, enhancing marketing efficiency and streamlining workflows.Managed the smooth transition from Pivotal CRM to Salesforce, ensuring a seamless migration process and minimal disruption to business operations. Coordinated with stakeholders and teams to successfully complete the CRM conversion, enabling enhanced customer relationship management and improved data management practices.Played a key role in optimizing marketing productivity and workflow. Scoped new program development for the email development team, identified future project needs, and designed efficient data-related process flows. Collaborated closely with regional marketing teams to identify opportunities for developing lead nurture pathways and provided assistance in executing local field programs using corporate content.Fostered strong partnerships and collaborated with cross-functional teams, including regional marketing teams and corporate departments. By understanding their unique needs and objectives, I provided valuable guidance and support to drive marketing initiatives aligned with overall business objectives.I demonstrated my ability to strategically navigate complex projects, manage resources effectively, and deliver measurable results. My expertise in marketing automation, CRM conversion, and process optimization contributed to the success of the marketing organization.
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  • Charles River Associates, Inc.
    It Consultant & It Strategy (Acquisitions, Crm, Mat, Km)
    Charles River Associates, Inc. Mar 2000 - Mar 2010
    Boston, Ma, Us
    Throughout my tenure as Practice Lead, I demonstrated leadership and expertise in CRM, KM, and MAT technologies, both internally and externally. From the early stages of my career as a Consultant to leading global implementations and managing complex client projects, I have consistently delivered transformative solutions and achieved remarkable results.Successfully managed internal CRM, MAT, and KM implementations, laying the foundation for future growth and operational excellence within the organization.Led teams in building and establishing an enterprise CRM, KM, and MAT platform, enabling efficient collaboration and serving over 2000 employees worldwide. Expanded the platform to encompass Sales Lead Tracking and Experience (SLTE), providing a comprehensive solution for enhancing customer engagement and driving business growth. Emerged as an industry expert and trusted advisor, leading complex external client projects in Web Development, CRM, KM, and MAT technologies. Played a pivotal role for industry-leading CRM solutions such as MS CRM Dynamics, Oracle On Demand, Salesforce, and Interaction CRM, ultimately assisting these vendors in achieving customer success for their client base.Leveraged my expertise in acquisitions to provide valuable insights and cost-saving strategies to clients navigating the fast-paced era of Mergers and Acquisitions, resulting in substantial financial benefits. As a Practice Lead, I have consistently demonstrated the ability to lead and deliver IT consulting and IT strategy projects of varying complexities, both internally and externally. My extensive experience, industry recognition, and proven track record in driving successful technology transformations have positioned me as a trusted advisor and a valuable asset to clients seeking impactful solutions and tangible business outcomes.
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Mario Calisto Skills

Crm Enterprise Software Marketing Automation Management Email Marketing Online Marketing Consulting Leadership Integration Salesforce.com Sharepoint Management Consulting Business Development Project Management Digital Marketing Customer Relationship Management Business Process Saas Program Management Analytics Social Media Marketing Microsoft Crm Web Development Web Analytics Knowledge Management Training Databases Entrepreneurship Email Deliverability Agile Project Management Marketo Software Development Sdlc Lead Management Dreamweaver Sugarcrm Photoshop Eloqua Pivotal Crm Teamwork Customer Success Management Drupal Sage Crm Aprimo Neolane Enterprise Content Management Master Data Management Data Governance

Mario Calisto Education Details

  • Bunker Hill Cc
    Bunker Hill Cc
    Business Administration

Frequently Asked Questions about Mario Calisto

What company does Mario Calisto work for?

Mario Calisto works for Stratanorth

What is Mario Calisto's role at the current company?

Mario Calisto's current role is Co-Founder | Consulting Partner at StrataNorth | Entrepreneur & Senior IT Strategic Advisor specializing in Digital Transformation Technologies..

What is Mario Calisto's email address?

Mario Calisto's email address is ca****@****ail.com

What is Mario Calisto's direct phone number?

Mario Calisto's direct phone number is +161746*****

What schools did Mario Calisto attend?

Mario Calisto attended Bunker Hill Cc.

What are some of Mario Calisto's interests?

Mario Calisto has interest in It Strategy, Crm (Customer Relationship Management), Email Deliverability, Km (Knowledge Management), Health, Web Development, Environment, Education, Csm (Customer Success Management), Digital Marketing.

What skills is Mario Calisto known for?

Mario Calisto has skills like Crm, Enterprise Software, Marketing Automation, Management, Email Marketing, Online Marketing, Consulting, Leadership, Integration, Salesforce.com, Sharepoint, Management Consulting.

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