Maria Camila Forero Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Miami, Florida, United States

-Supervised and trained a team of 5 servers, increasing overall team efficiency which led to smoother operations during peak hours.-Maintained a high standard of customer service, achieving an increase in positive reviews and customer satisfaction, based on Google online ratings.-Implemented successful upselling techniques, increasing the average customer spend per table.-Reduced table turnover time by implementing a rotation process between the servers, allowing for an increase in the number of customers served per shift.

Colombia

-Implemented a comprehensive brand-building workshop, streamlining client onboarding by 75% (reduced defects, meetings, errors), shortening strategy planning time by 75%, and facilitating a 75% client growth without additional staff.-Led monthly client analytical reports, presenting social media engagement metrics and actionable recommendations to optimize campaigns, resulting in improved client satisfaction and increased effectiveness of social media initiatives.

Bogotá, Capital District, Colombia

-Developed a comprehensive social media workshop, empowering 30+ brand owners with the tools to build robust brand foundations and execute effective social media strategies. This strategic approach yielded a 15% increase in engagement rate for a client within six months of workshop implementation, marking our most successful case to date.-Leveraging my creative consulting and marketing expertise, architected a six-month internal digital content strategy for Casa Crea. This strategic approach resulted in the acquisition of five new clients, demonstrating the power of effective content planning and execution.

Bogotá, Capital District, Colombia

-Developed and implemented an email newsletter strategy targeting different guest segments based on customer research and trends, resulting in an average of 63% open rate, and 44% click-through rate.-Implemented A/B testing for paid social media campaigns, optimizing ad creatives, audience targeting, and messaging, increasing bookings from 3 to 8 on a weekly average and boosted website traffic.

Bogotá, Capital District, Colombia

-Spearheaded development of engaging storytelling content for the agency's largest client across Instagram and Facebook, yielding an increase in monthly leads, growing from 46 to 150.-Coordinated the launch of a new art direction service, expanding the agency's offerings and diversifying clientele, resulting in a significant 18% increase in overall agency revenue.

Bogotá, Capital District, Colombia

Marketing Intern at Ahead, where I gained hands-on experience in data analysis, reporting, social media management, and developed my first paid ads and email promotions, earning an outstanding GPA of 4.5 / 5.0.

Colombia

Commenced professional journey as a copywriter and content creator, honing writing skills and garnering a high performance evaluation 4.6 / 5.0 GPA during the internship.

Master Of Science - Ms, Marketing

Grado En Administración Y Dirección De Empresas, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachillerato