María Camila Pineda Botero Email & Phone Number

Panama City, Pa

Panamá, Panama

As a sales person, I have built strong client relationships and managed account administration. I drove profitability in line with the business objectives and collaborated with the marketing team to align sales strategies. Perform account administration tasks, including processing credit note requests, rebates or support for them and maintaining current account oversight. Additionally, I developed and implemented training programs to enhance team skills and address customer needs effectively.Key Achievements:•Cultivated strong, trust-based relationships with clients, leading to a 20% increase in customer satisfaction and retention rate. •Implemented an inventory management system that ensured accurate Days on Hand (DOH) and optimized stock levels, resulting in a 15% reduction in stockouts situations. •Successfully managed the Profit and Loss (P&L) for my designated area, achieving a 10% increase in profitability by aligning sales strategies and supporting new projects.

United States

As a Customer Service Lead & Trainer, I spearheaded the development and implementation of customized training programs aimed at enhancing employee knowledge and skills. By identifying skill gaps and assessing proficiency levels, I conducted tailored training sessions to address those gaps, equipping employees with the necessary expertise to effectively carry out their job functions. I orchestrated the creation and execution of bespoke training programs, fostering a high-performance culture and empowering our workforce. This strategic approach resulted in increased productivity, professional growth, and personal development, as employees optimized their performance in a dynamic learning environment.Key Achievements:•Implemented a new customer feedback system, resulting in a 20% increase in positive customer ratings and a 15% decrease in negative feedback. •Developed and delivered a comprehensive training program that enhanced the skills of the customer service team. This led to a 30% improvement in first-call resolution rate, a 25% reduction in response time, and a 20% increase in case resolution efficiency. •Led cross-functional collaboration that resulted in a 10% increase in customer referrals and a 15% reduction in customer churn.

Panamá, Panama

I oversaw Supply Chain, Logistics, Sales, and Customer Service for five major accounts, including the Panama Canal Authority. I managed a diverse portfolio of over 20,000 products across eight countries in Central America and the Caribbean, resulting in sales of USD 30 million. Additionally, I effectively supervised a team of nine contractors and service providers, ensuring smooth operations and high productivity. Through data analysis and market research, I identified growth opportunities and implemented strategic initiatives to optimize sales performance.Key Achievements:•Successfully grew revenue by 15% within a year by identifying upsell and cross-sell opportunities, resulting in an additional $900K in sales. By analyzing customer needs and proposing tailored solutions, I effectively expanded product offerings and maximized revenue from existing accounts.•Implemented a client retention strategy that reduced churn rate by 10%, securing long-term contracts worth $500K in annual recurring revenue. By proactively addressing client concerns, providing exceptional customer service, and building strong relationships.

Panamá, Panama

Coordinated the Supply Chain & Demand Planning, Technical Support, and Customer Service for 8 clients in Central America and the Caribbean. As the primary contact for technical support coordination, customer service, and order fulfillment, I managed all aspects of order management and logistics activities. Key Achievements:•Reduced the corrective maintenance backlog by 35% and successfully executed 100% of preventive maintenance as planned.•Achieved 99.5% service level agreement (SLA) performance, contributing to the successful capture of 3 business opportunities worth USD 2.5M through excellent customer service.•Implemented a maintenance forecast board tailored to client needs and maintained auditable records, ensuring accurate documentation.

Panamá, Panama

Maintain a multi-country and local partnership relation to lead end clients according to business requirements with effective cost across 6 countries. SAP and Business Objects Key user. Expertise in order, billing and processing. Responsible for value selling to prospective customers. Prepared quotations, set pricing for purchase orders, negotiated contracts with vendors, and ensured that products and services are purchased and delivered in the most efficient manner for both parties.

Bussiness Administration, Bussiness

Master’S Degree, Statistics Fundamentals Ulacit

Finance, Procurement And Accounting

Digital Marketing Certification

Education record

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